Top Benefits
About the role
Duties:
-
Complete admissions and intakes of new arrivals.
-
Ensures house rules are observed.
-
Supports the delivery of programs/orientation and services to the residents.
-
Completes needed documentation on COSTI’s and funders database.
-
Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.
-
Responsible for sorting and distributing mail, including contacting clients.
-
Supports the smooth operation of the Centre, which includes responding to emergencies.
-
De-escalates non-violent crises, e.g. client altercation, family conflicts.
-
Conducts COVID screening for clients including supervising Rapid testing
-
Conducts regular room checks and wellness checks.
-
Provides emergency intervention in case of client illness and calls paramedics if required.
-
Communicates in a timely and professional manner with the supervisor regarding any client concerns.
-
Document services to clients and incident reports.
-
Supports the general office duties such as answering telephones and responding to client issues.
-
Provides interpretation services, as required.
-
Communicates in a timely and professional manner with the hotel management regarding any client concerns.
Qualifications:
-
Community college diploma in community work/human services or equivalent.
-
Minimum six (6) months fulltime work experience working in a shelters or respite setting.
-
Excellent communication skills.
-
Understanding of issues facing refugees and populations experiencing homelessness.
-
The ability to speak a second language is mandatory. Preference will be given to those who speak, Swahili
-
Demonstrated experience responding to crises and providing supportive counselling.
-
Preference will be given to those who speak a second language
-
Experience working with refugees is an asset.
-
Ability to work independently.
-
Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
-
Must have valid first aid/ CPR certificate.
-
Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.
Location:
Highway 7 and 404 (Markham)
Duration of Position:
August 18, to December 31, 2025 (funding confirmed to December 31, 2025)
Starting Salary Range:
$47, 810 to $50, 124 per annum + benefits
Posting Date:
2025-07-28
Closing Date:
2025-08-11
Notes:
Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #110-25 to the below link: https://creg.costi.ca/ui/hr/resume.aspx?refno=110-25&site=costi
About Costi
Meeting the needs of a diverse society since 1952, COSTI Immigrant Services is a community-based multicultural agency providing employment, educational, settlement and social services to all immigrant communities, new Canadians and individuals in need of assistance.
COSTI strives to be a leader in community service by using a client focused, proactive, and innovative approach in planning, developing and delivering services. Our programs ensure that regardless of language or cultural barriers, people who arrive in Canada are able to use their existing skills, learn new ones, and participate actively in all aspects of Canadian life.
Operating from 18 locations in Toronto, the Region of Peel and York Region, COSTI provides services in more than 60 languages. Last year, over 39,000 individuals received assistance.
Top Benefits
About the role
Duties:
-
Complete admissions and intakes of new arrivals.
-
Ensures house rules are observed.
-
Supports the delivery of programs/orientation and services to the residents.
-
Completes needed documentation on COSTI’s and funders database.
-
Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.
-
Responsible for sorting and distributing mail, including contacting clients.
-
Supports the smooth operation of the Centre, which includes responding to emergencies.
-
De-escalates non-violent crises, e.g. client altercation, family conflicts.
-
Conducts COVID screening for clients including supervising Rapid testing
-
Conducts regular room checks and wellness checks.
-
Provides emergency intervention in case of client illness and calls paramedics if required.
-
Communicates in a timely and professional manner with the supervisor regarding any client concerns.
-
Document services to clients and incident reports.
-
Supports the general office duties such as answering telephones and responding to client issues.
-
Provides interpretation services, as required.
-
Communicates in a timely and professional manner with the hotel management regarding any client concerns.
Qualifications:
-
Community college diploma in community work/human services or equivalent.
-
Minimum six (6) months fulltime work experience working in a shelters or respite setting.
-
Excellent communication skills.
-
Understanding of issues facing refugees and populations experiencing homelessness.
-
The ability to speak a second language is mandatory. Preference will be given to those who speak, Swahili
-
Demonstrated experience responding to crises and providing supportive counselling.
-
Preference will be given to those who speak a second language
-
Experience working with refugees is an asset.
-
Ability to work independently.
-
Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
-
Must have valid first aid/ CPR certificate.
-
Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.
Location:
Highway 7 and 404 (Markham)
Duration of Position:
August 18, to December 31, 2025 (funding confirmed to December 31, 2025)
Starting Salary Range:
$47, 810 to $50, 124 per annum + benefits
Posting Date:
2025-07-28
Closing Date:
2025-08-11
Notes:
Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #110-25 to the below link: https://creg.costi.ca/ui/hr/resume.aspx?refno=110-25&site=costi
About Costi
Meeting the needs of a diverse society since 1952, COSTI Immigrant Services is a community-based multicultural agency providing employment, educational, settlement and social services to all immigrant communities, new Canadians and individuals in need of assistance.
COSTI strives to be a leader in community service by using a client focused, proactive, and innovative approach in planning, developing and delivering services. Our programs ensure that regardless of language or cultural barriers, people who arrive in Canada are able to use their existing skills, learn new ones, and participate actively in all aspects of Canadian life.
Operating from 18 locations in Toronto, the Region of Peel and York Region, COSTI provides services in more than 60 languages. Last year, over 39,000 individuals received assistance.