Move Your Career Forward with DAC as a Bilingual Operations Support Analyst

Job Description**:**

The Bilingual Operations Support Analyst (French/English) position is responsible for supporting the Director, Operations of LPM in executing the day-to-day management of DAC client’s Local Presence Management programs accurately and efficiently. Execution should be in accordance with client mandates, business process, and vendor process guidelines with ultimate responsibility for providing superior customer service to Account & Client teams.

Responsibilities

• Provide timely, thoughtful, solution-oriented, customer-centric, and accurate information as the primary point of contact for all assigned projects.
• Engaging with key stakeholders to define, communicate status and progress, launch, maintain, and optimize client’s location data across publisher networks, inclusive of search engines, online directories, maps, and social networks.
• Analyze, prep, and process data timely and accurately for launch and ongoing optimization.
• QA and audit data according to timelines and or as needed across publisher sites; update as needed to ensure the highest level of data integrity is maintained at all times.
• Adhere to established internal DAC processes, business processes, and vendor processes, using all DAC-approved tools and defined communication protocols.
• Escalate new scenarios or out of process scenarios accordingly to the Operation Specialist.
• Manage inbound tickets within defined SLA’s accurately and completely.
• Manage multiple programs, with varying priorities/timelines, ensuring that all timelines are met.
• Be knowledgeable and proficient in working in vendor, publisher, and DAC systems and tools.
• Be knowledgeable of industry trends, and subsequent impacts to processes & clients.
• Assist the team with time-sensitive requests and or as required.
• Trouble-shoot, solution and execute to correct data and address account, client, and or vendor issues, risks, and concerns. Escalate when appropriate.
• Effectively multi-task and prioritize client project communications, timelines, and tasks with a high level of urgency and attention to detail to ensure quality, accuracy, and completeness.
• All other duties as assigned

Skill Requirements:

• Ability to quickly adapt in a dynamic environment and learn new processes, products & systems.
• Strong problem-solving skills combined with flexibility, creativity, and tenacity.
• Proven ability to work collaboratively across different agency teams.
• Excellent conceptual, organizational, analytical, and problem-solving skills required.
• Manage competing demands and prioritize work objectively, superior time management skills.
• Operate with a sense of urgency, quickly responding to stakeholders and building relationships.
• Superior oral and written communication skills as well as effective presentation skills.
• Professional, mature, self-motivated, self-directed, and high attention to detail.
• Proficient in data analysis and Excel; formatting, formulas, concatenation, and macros.
• Business-level fluency in French and English, both verbal and written.

Education, Experience, and Licensing Requirements

• One (1) year + in related field
• Bachelor's Degree or equivalent post-secondary diploma in data, operations or local listing management
• Advanced knowledge of Microsoft Office suite including Word, PowerPoint, Excel, SharePoint, and Teams.

Preferred Requirements

• Ad agency exposure, with digital environment experience, preferred.
• Google Business Profile and Facebook experience, preferred.

How We Work

This role requires two in-office days per week, with three days in-office during the three-month orientation period. Remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, state, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to tacquisition@dacgroup.com

At DAC we celebrate your contributions, provide you with opportunities, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.

Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.