About the role
Mandatory Requirements:
- Bilingual French
- 2 - 3 Years
- Remote role based out of MST
• Manage a portfolio of customer accounts and ensure timely collections.
• Analyze aging reports and prioritize collection efforts based on risk.
• Coordinate with billing, sales, and customer service to resolve disputes.
• Negotiate payment plans with customers within defined limits.
• Monitor credit limits and flag high-risk accounts for review.
• Prepare weekly collection status reports and dashboards.
• Support internal audits with documentation and account history.
• Identify recurring issues and suggest process improvements.
• Portfolio Management: Skilled in managing a set of accounts independently.
• Negotiation Skills: Ability to set up payment plans and resolve disputes.
• Intermediate Excel Skills: For reporting and tracking collections performance.
• Dispute Resolution: Coordinates with internal teams to resolve billing issues.
• Analytical Thinking: Identifies trends in customer payment behavior.
• Compliance Awareness: Understands credit policies and collection protocols.
• Customer Relationship Management: Builds rapport while ensuring payment commitments.
About HCLTech
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.
About the role
Mandatory Requirements:
- Bilingual French
- 2 - 3 Years
- Remote role based out of MST
• Manage a portfolio of customer accounts and ensure timely collections.
• Analyze aging reports and prioritize collection efforts based on risk.
• Coordinate with billing, sales, and customer service to resolve disputes.
• Negotiate payment plans with customers within defined limits.
• Monitor credit limits and flag high-risk accounts for review.
• Prepare weekly collection status reports and dashboards.
• Support internal audits with documentation and account history.
• Identify recurring issues and suggest process improvements.
• Portfolio Management: Skilled in managing a set of accounts independently.
• Negotiation Skills: Ability to set up payment plans and resolve disputes.
• Intermediate Excel Skills: For reporting and tracking collections performance.
• Dispute Resolution: Coordinates with internal teams to resolve billing issues.
• Analytical Thinking: Identifies trends in customer payment behavior.
• Compliance Awareness: Understands credit policies and collection protocols.
• Customer Relationship Management: Builds rapport while ensuring payment commitments.
About HCLTech
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion. To learn how we can supercharge progress for you, visit hcltech.com.