BASIC FUNCTION:

If you love helping people with their home projects we have the position for you. To provide customer service in the areas of the pet, farm & feed department as well as provide customer service in plumbing, electrical, HVAC, tools & hardware. Maintaining all aspects of retail as it pertains to inventory levels, margins, merchandising and customer service. As well as to meet sales & margin targets as set out by management.

This would be a great opportunity for someone retired or semi-retired wanting something to do with their extra time and supplement their retirement income.

DUTIES AND RESPONSIBILITIES

• Greet customers with a welcoming acknowledgement
• Maintain regular contact with existing customer base.
• Be on a constant lookout for new opportunities
• Ongoing review of new Inventory SKU’s including additions and deletions.
• Review new lines of product.
• Order Inventory on a regular basis (weekly)
• Maintain adequate shelf stock regularly
• Merchandize Plumbing & Electrical retail area
• Create end caps and rotate stock regularly
• Attend training seminars and Home Hardware semiannual markets
• Source special orders and requests from customers
• Access returns and customers concerns
• Assist customers with advice
• Answer phones and relay messages as necessary
• Project a “helpful” image to customers
• Treat customers as you would like to be treated
• Receive products into computer system, assist with pricing and store set up
• Maintain ongoing merchandise of store products
• Restock and maintain clean retail areas as required
• Be able to work in a fast paced and constantly changing retail environment.
• Ability to train and motivate other staff as needed.
• Work two scheduled Saturdays per month as well as evenings.
• Have experience in plumbing & electrical requirements/trends and advise customers in regard to plumbing & electrical products.
• Motivated, self-disciplined individual with a strong work ethic.
• Ability to listen and understand customer needs.
• Enjoy working in a team environment.
• Show leadership in Sales Targets, Inventory Control and Customer Service.

JOB REQUIREMENTS

• Minimum of 5 years’ experience in Retail Sales
• Experience, knowledge & expertise in tools, hardware, plumbing, electrical & HVAC. Along with building & renovations knowledge.
• Motivated, self-starting individual with a strong work ethic
• Basic computer literacy
• Be able to work well with others and take direction from senior management
• Outgoing, personable & honest
• Strong family values are essential
• Be able to work in a fast paced and constantly changing retail environment
• Physically fit – able to stand, walk and assist with 30-50lb packages
• Organizational skill required
• MUST, MUST, MUST, like people!!!
• Ability to listen and understand customers’ needs

Summary

As a Customer Service Desk Associate, you will be instrumental in delivering outstanding customer service and support in a retail environment. Reporting to the Retail Assistant Manager, you will utilize your core skills in assisting customers effectively. With a focus on HVAC, electrical and plumbing products, you will ensure customer satisfaction and contribute to the overall success of our service team.

Job Type: Part-time

Pay: $17.20-$18.00 per hour

Benefits:

• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• HVAC: 1 year (preferred)
• Electrical: 1 year (required)
• Plumbing: 1 year (required)
• Retail sales: 2 years (preferred)

Work Location: In person