About the role
Company Description
King Animal Hospital is a newly constructed 60,000 sq ft. Equine and Small Animal Referral and Emergency Hospital, located on 50 acres of serene land in King City, ON. The hospital houses all veterinary specialty areas under one roof, including surgery, neurology, oncology, diagnostic imaging, and more. Our multidisciplinary team and leading diagnostics ensure that every animal receives compassionate and informed care. We are equipped with state-of-the-art facilities, including MRI, CT scans, an indoor equine arena, and advanced rehabilitation resources. King Animal Hospital is founded on the belief that every animal deserves compassionate and committed care.
Role Description
This is an on-site full-time role for a Surgical Referral Customer Service Representative located in King City, ON. The Customer Service Representative will be responsible for handling referrals, customer and rDVM inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering phone calls, managing appointments and financials, addressing concerns and feedback, and maintaining accurate records of client interactions. The role requires effective communication with both clients and the multidisciplinary team to ensure seamless service delivery.
Qualifications
- Customer Service, Customer Service Representatives, and Customer Support skills
- Experience in Customer Satisfaction and enhancing Customer Experience
- Strong verbal and written communication skills
- Ability to work well in a team and independently
- Empathy and passion for animal care
- Previous experience in a healthcare or veterinary setting is a plus
About King Animal Hospital
Leading With Care.
King Animal Hospital is a newly constructed 60,000 sq ft. Equine and Small Animal Referral and Emergency Hospital.
The Hospital is situated in a serene location on 50 acres of land in King City, ON and will house all veterinary specialty areas under one roof including: surgery, neurology, oncology, diagnostic imaging, ophthalmology, anesthesiology, cardiology, internal medicine, dermatology, and rehabilitation.
With a strong multidisciplinary team, and leading diagnostics, tools, and practices our team will ensure that each animal receives compassionate and informed care.
You will know more, do more and save more lives through collaboration with a multidisciplinary team and leading diagnostics including:
1.5 MRI (Siemens) for equine and 3.0 T MRI (GE) for small animal, CT scan for equine and small animal, CT scan with robotic arm, c-arm in orthopedics OR, x-ray, and ultrasound.
The hospital has 8 Operating Rooms, 12 exam rooms, 2 staff kitchens, education center with state-of-the-art AV equipment, employee gym, 6000 sq ft indoor equine arena, in-house lab and pharmacy.
Our rehabilitation includes pool and water treadmills for small animal, water treadmill for equine, rehabilitation room equipped with hyperbaric chamber, and laser therapy.
The Hospital was founded on the belief that every animal is a living being that deserves to be treated with kindness and respect. The hospital aims to revolutionize animal care by ensuring that every animal has access to the most compassionate and committed care possible.
About the role
Company Description
King Animal Hospital is a newly constructed 60,000 sq ft. Equine and Small Animal Referral and Emergency Hospital, located on 50 acres of serene land in King City, ON. The hospital houses all veterinary specialty areas under one roof, including surgery, neurology, oncology, diagnostic imaging, and more. Our multidisciplinary team and leading diagnostics ensure that every animal receives compassionate and informed care. We are equipped with state-of-the-art facilities, including MRI, CT scans, an indoor equine arena, and advanced rehabilitation resources. King Animal Hospital is founded on the belief that every animal deserves compassionate and committed care.
Role Description
This is an on-site full-time role for a Surgical Referral Customer Service Representative located in King City, ON. The Customer Service Representative will be responsible for handling referrals, customer and rDVM inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include answering phone calls, managing appointments and financials, addressing concerns and feedback, and maintaining accurate records of client interactions. The role requires effective communication with both clients and the multidisciplinary team to ensure seamless service delivery.
Qualifications
- Customer Service, Customer Service Representatives, and Customer Support skills
- Experience in Customer Satisfaction and enhancing Customer Experience
- Strong verbal and written communication skills
- Ability to work well in a team and independently
- Empathy and passion for animal care
- Previous experience in a healthcare or veterinary setting is a plus
About King Animal Hospital
Leading With Care.
King Animal Hospital is a newly constructed 60,000 sq ft. Equine and Small Animal Referral and Emergency Hospital.
The Hospital is situated in a serene location on 50 acres of land in King City, ON and will house all veterinary specialty areas under one roof including: surgery, neurology, oncology, diagnostic imaging, ophthalmology, anesthesiology, cardiology, internal medicine, dermatology, and rehabilitation.
With a strong multidisciplinary team, and leading diagnostics, tools, and practices our team will ensure that each animal receives compassionate and informed care.
You will know more, do more and save more lives through collaboration with a multidisciplinary team and leading diagnostics including:
1.5 MRI (Siemens) for equine and 3.0 T MRI (GE) for small animal, CT scan for equine and small animal, CT scan with robotic arm, c-arm in orthopedics OR, x-ray, and ultrasound.
The hospital has 8 Operating Rooms, 12 exam rooms, 2 staff kitchens, education center with state-of-the-art AV equipment, employee gym, 6000 sq ft indoor equine arena, in-house lab and pharmacy.
Our rehabilitation includes pool and water treadmills for small animal, water treadmill for equine, rehabilitation room equipped with hyperbaric chamber, and laser therapy.
The Hospital was founded on the belief that every animal is a living being that deserves to be treated with kindness and respect. The hospital aims to revolutionize animal care by ensuring that every animal has access to the most compassionate and committed care possible.