Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description Union: NON-UNION

Number of Vacancies: 1

Site: Princess Margaret Cancer Centre

Department: Other

Reports to: CQIN Manager

Hours: 37.5 Hours Per Week

Shifts: Mon-Fri Day Shifts

Status: Temporary Full-Time

Closing Date: July 18, 2025 Job Summary The Process Improvement Specialist will work closely with front line staff and leadership to help shape new care delivery models that incorporate process improvement principles.

Primary Responsibilities Include

• Providing leadership for the process improvement transformation utilizing a quality improvement framework
• Facilitating Lean Events with clinical teams, with measurable impact on patient safety, quality, delivery/ cost
• Utilizing advanced project management skills to ensure projects are launched in effective efficient manner. Projects with merit to a broader academic community will be presented and published to advance cancer care internationally

As Member Of The Cancer Care Quality And Innovation Team, The Process Improvement Specialist Will Support The Operational Excellence Portfolio By Completing The Following Accountabilities

• Lead several large and small scale process improvement projects through application of proven methodologies eg. Lean methodology, value stream mapping, PDSA cycles
• Complete audits, observations, chart reviews and data analyses to identify issues
• Support the clinical teams in identifying opportunities for improvement and appropriate resolutions
• Assist in the selection, analysis and reporting of operational excellence related performance indicators to monitor the program, and/or unit level performance to ensure alignment with strategic direction. Some of these indicators will be incorporated into UHN/PM Quality Scorecard and the Cancer Centre Quality Improvement Plan
• Work collaboratively with the CQIN Program Manager, Clinic/Unit Managers and Physician Disease Site Leads to integrate clinical best practices, legislative requirements and policies into clinical practice
• Develop and implement communication/promotion strategies that drive change management and encourage engagement of staff at all levels
• Participate in the relevant Committees and administrative tasks to advance quality improvement within the Program; prepare Project Charters and QI waivers
• Support the building of sustainability of results and enhance competency building; enhancing Lean understanding to sustain change
• Provide mentorship, leadership, guidance, and planning for process improvement initiatives through advocating for clinical standardization
• Work with other process improvement and operational leads within other Departments to set a consistent standard for operational excellence

Qualifications

• Completion of a Bachelors degree with a Certified Six Sigma Green or Black Belt required
• Advanced Project management skills; PMP preferred
• Minimum of 6-8 years practical and related experience in the healthcare field
• Demonstrated experience in leading major change initiatives in a health care environment
• Experience working with physicians and other clinicians is required
• Experience leading Lean transformations at other institutions, healthcare or within industry is required
• Experience facilitating Value Stream Mapping Sessions and a wide-range of Rapid Improvement Workshops/Kaizens at other facilities is required
• Systems design knowledge and application an asset
• Significant applied experience to allow the individual to immediately facilitate events based on their process improvement knowledge and experience. Can translate concepts to a healthcare environment
• Expert in data analysis and visualization; ability to utilise data analytic QI skills eg run and control chart, pareto diagrams
• Experience with driving, managing change on a large scale.
• Previous experience in quality, safety and performance improvement methods is required

Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.