Who you are

• 5+ years proven experience in account management within a digital marketing agency or similar environment
• Strong leadership with a track record of developing high-performing teams
• Excellent communication and interpersonal skills to build rapport with clients and colleagues
• Strategic thinker with deep understanding of digital marketing strategies and technologies
• Strong written and verbal communication skills
• Ability to build relationships directly with clients and team
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Results-oriented mindset focused on driving ROI
• Creative thinking and effective problem-solving skills
• Strong presentation skills
• Exceptional organizational skills

What the job involves

• We are looking for a Manager of Account Management to focus on our agency services supporting Enterprise, Mid Market and Franchise clients
• Socius Marketing is a rapidly scaling digital marketing agency servicing the home improvement, home services, and health care industries
• We deliver results for our clients through data-driven, ROI-focused organic and paid media campaigns
• Our services include paid media, (search, social, and programmatic), search engine optimization (SEO), content development, and website design & development
• Socius Marketing is seeking an experienced and dynamic Manager of Account Management to lead our team of account managers
• As the Account Management lead, you will be responsible for overseeing the relationship between our agency and our clients, ensuring that their needs are met, and their expectations are exceeded
• You will play a pivotal role in driving growth, fostering client satisfaction, and maintaining strong partnerships
• Team Development: Lead and develop a team of Account Managers, providing guidance and oversight on accounts varying from local to national scale
• Client Support and Advocacy: Provide support, advocacy, and solutions to your team’s clients, fostering strong relationships and ensuring satisfaction, retention, and growth opportunities
• Problem Solving: Anticipate and resolve client issues, overseeing a team dedicated to maintaining and enhancing existing accounts
• Escalation Point: Serve as the primary point of escalation for any client issues, ensuring timely resolution and client satisfaction
• Manage Key Accounts: Act as the primary point of contact for key accounts, ensuring their needs are met and goals achieved through trust-building and strategic solutions
• Revenue Growth: Identify and seize cross-selling and up-selling opportunities to increase revenue within accounts
• Strategic Development: Develop strategies to grow accounts aligned with client needs and expectations
• Communication and Presentation: Utilize exceptional communication skills to influence key stakeholders both internally and externally, presenting solutions effectively
• Collaboration: Work closely with internal teams to deliver services and ensure customer satisfaction
• Customer Satisfaction: Influence customer lifetime value through high levels of satisfaction and Net Promoter Score (NPS) performance

Benefits

• Flexibility to work where/how you want – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program