MANAGER, OPERATIONS

Full Time, Regular

Salary: 65,000-75,000 and HOOPP (Healthcare of Ontario Pension Plan) with health benefits

Join Us in Making a Meaningful Difference

At Fontbonne Ministries, we're more than just a workplace — we're a community dedicated to fostering dignity and creating positive change. Founded on the inspiring legacy of the Sisters of St. Joseph, we're looking for passionate individuals who share our commitment to building a more inclusive and supportive society.

Why Choose Us?

· Purpose-Driven Work: Be part of transformative programs that directly impact the lives of socially isolated individuals in our community.

· Inclusive Culture: Join an organization that actively champions diversity and equity, where every team member's unique perspective is valued and celebrated.

· Exceptional Benefits: Secure your future with our comprehensive HOOPP pension plan and health benefits package, one of Ontario's most respected employee benefits programs.

Our Vision & Impact

We’re dedicated to nurturing community, dignity, and spirit through:

· Building authentic connections with our community members

· Creating welcoming spaces where everyone belongs

· Driving positive social change through innovative programs

Our values guide everything we do:

· Respect: We celebrate each person's unique gifts and inherent dignity

· Advocacy: We lead positive change by responding to evolving community needs

· Community: We build strong, collaborative partnerships that create lasting impact

· Compassion: We provide personalized attention with empathy and understanding

· Accountability: We make sustainable choices that benefit future generations

Position Overview

Reporting to the Director Programs & Partnerships, the Manager, Operations provides leadership and strategic direction to the daily operations and delivery of key programs. You will oversee a multidisciplinary team for food programs and drop in.

You will be responsible for the effective management, evaluation, and strategic development of these and other community-focused programs within a faith-based environment.

Key Responsibilities Program Leadership & Development

· Lead the planning and execution of program goals in alignment with Fontbonne Ministries’ strategic priorities and mission.

· Oversee day-to-day operations of core programs (e.g. food program, drop-in center, friendly visiting), ensuring services are integrated, high-quality, and person-centered.

· Design and implement new program initiatives and service improvements to better meet community needs.

· Monitor and evaluate program outcomes, using insights to drive continuous improvement and demonstrate impact.

· Ensure all programs comply with relevant regulations and quality standards and consistently reflect our mission and values.

Team Management & Development

· Supervise and mentor a multidisciplinary team of program coordinators, staff, and volunteers, providing clear direction, support, and leadership.

· Conduct regular team meetings, one-on-one check-ins, and performance evaluations to foster accountability and growth.

· Promote an inclusive, collaborative work culture grounded in respect and compassion, in line with Fontbonne’s core values.

· Provide coaching and professional development opportunities that empower staff to excel and advance in their roles.

Operational Excellence & Oversight

· Manage program budgets and organizational resources, ensuring effective allocation for sustainability and maximum impact.

· Develop and refine operational policies and systems to enhance efficiency, accountability, and scalability of programs.

· Ensure compliance with all regulatory, safety, and reporting requirements, upholding the highest standards of practice.

· Collaborate with internal departments (e.g. Finance, HR, Facilities) to ensure the infrastructure and support systems are in place for smooth program operations.

Community & Stakeholder Engagement

· Collaborate with the Development & Community Relations team on funding opportunities – contributing to grant proposals, donor engagement, and stewardship efforts.

· Represent Fontbonne Ministries at community networks, meetings, and events as an ambassador of our mission and programs.

Qualifications

· Education: Post-secondary education in a relevant field; Master’s degree in health/social services, public administration or a related field is preferred (or equivalent experience in the sector)

· Experience: 5+ years of progressive leadership experience in the non-profit or human services sector. Proven ability to manage multidisciplinary teams and community-based programs.

· Sector Knowledge: Familiarity with issues of food insecurity, mental health, social isolation, and elder support services. Commitment to person-centered, trauma-informed approaches is an asset.

· Leadership Skills: Demonstrated strength in strategic planning, budgeting, and program evaluation. Strong interpersonal, communication, and consensus-building skills to effectively lead staff and collaborate with partners.

· Technical Skills: Proficiency with Microsoft Office and cloud-based productivity tools; comfort adopting new technologies to improve operations.

If you are excited about this role and Fontbonne’s mission but don’t meet every qualification listed, we encourage you to apply – your unique experience and perspective could be exactly what our team

Working Conditions

· Compensation & Benefits: Fontbonne Ministries offers a comprehensive and generous benefits package, including enrollment in the HOOPP defined-benefit pension plan and four weeks’ vacation, to support our employees’ well-being.

· Work Environment: This role is based in a faith-based organization – candidates must be comfortable working in an environment rooted in spiritual values and social compassion.

Fontbonne Ministries values inclusivity and diversity in the workplace. We are committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please email hiring@fontbonneministries.ca.

While we thank all applicants, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Application question(s):

• Please confirm you are available to work onsite at 791 Queen Street East for this role.

Education:

• Bachelor's Degree (preferred)

Experience:

• management: 5 years (required)
• non profit work: 5 years (required)
• sector knowledge of food insecurity and mental health : 5 years (required)
• Budgeting: 3 years (required)
• Supervising: 5 years (required)

Work Location: In person