The Company:

AudienceView is an organization of people who are passionate about the business of Live Events. We create industry-leading software solutions that fuel attendee engagement, ticket sales and advertising solutions for thousands of sports, music and theatre venues in 16 countries around the world.

AudienceView employees share a vision to help entertainment organizations deliver exceptional experiences for people who love live events. We achieve this through innovative technology, popular media brands, effective distribution strategies and a dedicated team of experts that help create customer success every single day.

AudienceView is a legal employer in Chile and hires employees directly in Chile. AudienceView is compliant with the Chilean payroll, benefit and vacation laws and policies. This position is open to candidates who are currently residing in Chile with a legal work status.

Why we'd want to work with you:

We’re seeking an engaging, outcome-driven individual to join our Client Engagement team to facilitate the migration of clients to our new marketing feature set. The successful candidate will be a Solution Expert within our team, assisting clients in adopting and maximizing our marketing-focused products through consultation, training, and solving day-to-day challenges. They will be subject matter expert in AudienceView’s marketing tools, specifically email marketing, website attribution, social media campaigns, and analytics. The ideal candidate should be passionate about delivering exceptional customer service, possess strong client engagement skills, and be adept at proactively training, guiding, and advising clients to achieve their business outcomes

What you'll do:

• Translate client questions and challenges into effective solutions using AudienceView’s marketing feature set, including email campaigns, website attribution, social media strategies, and promotional tools.
• Serve within a team of Solution Experts as the primary contact for client inquiries, managing a queue of incoming cases to meet response and resolution targets related to marketing-focused migrations.
• Monitor and track key performance metrics to ensure successful client adoption and utilization of AudienceView’s marketing tools.
• Deliver outstanding customer service to our clients via phone, support portal, and email, guiding them through the use of marketing features and troubleshooting any issues encountered.
• Host regular webinars and open office hours to support one-to-many client enablement, focusing on product education, best practices, and feature adoption.
• Develop and deliver scalable training sessions that address common marketing use cases, ensuring consistent knowledge transfer across client teams.
• Complete assigned tasks by specified deadlines and proactively communicate progress, risks, and opportunities to key stakeholders.
• Collaborate across internal teams and with external stakeholders to assess, analyze, and resolve product issues.
• Work flexible shifts as dictated by client milestones and seasonal requirements.
• Maintain current knowledge of marketing trends and best practices within the ticketing and live events industries.

What you’ll need:

• Experience in a client-facing support or services role at a SaaS company, preferably with a focus on marketing technology.
• Demonstrated ability to comprehend client marketing challenges, develop appropriate solutions, and communicate those solutions clearly.
• Experience training clients in software features, specifically related to email marketing, social media, and web analytics.
• Enthusiasm for collaborating with clients to solve problems and achieve their desired marketing outcomes.
• Strong critical thinking and problem-solving skills to diagnose issues and determine effective resolutions.
• Proven ability to multitask and manage shifting priorities in a dynamic environment.
• Exceptional verbal and written communication skills.
• Solid understanding of Mac and/or Windows operating systems, internet applications, and marketing platforms.

It'd be nice if you have:

• Previous experience with AudienceView products or similar ticketing/marketing systems.
• Familiarity with ticketing and live event industries

Why work at AudienceView:

• We’re a global leader in live events technology. As the essential partner to get live events discovered, attended, and remembered, we help our clients sell more tickets every single day.
• We’re passionate about live entertainment. AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world.
• We have amazing clients. Our exciting roster of clients includes sports, live music, and performing arts organizations
• Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities, and more!
• We're a remote-first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country they are residing (Canada, the USA, UK, and Chile).
• Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving, and higher employee engagement among other benefits.
• Flexible work schedule. AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Employees need time away from work to recharge.

How we hire: here's a brief overview of our recruitment process:

• Screening & Resume Review (30 minutes): Our Talent Acquisition team will evaluate all resumes and select candidates for a video call.
• Hiring Manager Interview (60 minutes): Meet with the hiring manager to speak in detail about your relevant experience and learn more about the role.
• Meet the Skateholders (60 minutes): Meet more of the team and the stakeholders to speak further about the role and the team's hiring expectations.
• Meet More of the Team (30 minutes): Meet more team members to learn more about the work culture and expectations

Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. We also welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process.

Disclaimer:

AudienceView does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualifications will be done face-to-face over Microsoft Teams. AudienceView does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.