Who you are

• You Put Customers First, Always. You care deeply about delivering meaningful value. Whether you're building internal systems or customer-facing features, you're always thinking about how to make life better for our users
• You Act Like an Owner. You take responsibility for outcomes, step up to challenges, and seek solutions proactively—doing what’s best for the business, not just your role
• You Think Big and Move Fast. You’re energized by building from 0 to 1. You’re not afraid to challenge the status quo, experiment quickly, and learn as you go
• You Constantly Learn and Grow. You’re hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do
• You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work
• You Win as a Team. You’re a generous collaborator who values communication, context, and shared wins. You lift others up and help make the team stronger
• Proven experience in process improvement and program management – and driving measurable growth outcomes
• Strong data skills, with advanced knowledge of excel. SQL knowledge is required
• Excellent communication and presentation skills, with the ability to convey complex information in an easy-to-understand manner
• Experience working cross-functionally with different teams, and can build strong relationships across sales, marketing, and product teams to drive alignment and deliver exceptional outcomes
• Ability to manage multiple projects simultaneously and prioritize effectively
• You can analyze and interpret data to make informed decisions, identify trends, and continuously optimize processes for efficiency and effectiveness
• Experience working with various tech tools and you can quickly adapt to new technologies as needed to streamline operations. Experience with CRM systems, automation tools, and sales efficiency platforms such as Salesloft, Koala, and others is preferred, depending on the specific focus of the role
• A results-oriented mindset. You’re motivated by measurable success, setting and exceeding goals that drive customer satisfaction, retention, and growth
• Customer-obsession. You’ll advocate endlessly for our customers, and have a natural curiosity to understand their needs
• An eagerness to continue your own learning. Scrappy and voracious, you want to know the ‘why’ behind every answer. You’re a creative product thinker who can combine quantitative thinking with a great aesthetic. Finding creative ways to work through obstacles is fun for you
• The ability to balance big-picture thinking with an eye for detail. You can zoom out to see the broader strategic goals while also diving into the details that ensure flawless execution
• A knack for process design. You enjoy creating systems that scale, designing streamlined workflows and automating repetitive tasks to improve overall operational efficiency

What the job involves

• We are looking for a dynamic Strategy & Operations Manager to join Float! In this role, you'll design and implement operational processes that enhance growth, drive measurable outcomes, and support the success and efficiency of multiple functions within the company.
• This position will work cross-functionally to tackle critical challenges, streamline operations, and deliver impactful business results. You’ll use data-driven insights and creative problem-solving to optimize operations across various teams
• Drive the growth of our products and acceleration of our speed to market
• Design, implement, and manage scalable programs to support operational excellence across multiple functions
• Collaborate with cross-functional teams to deliver strategic projects and drive business outcomes
• Use data and customer insights to develop strategies that address key operational challenges and create efficiencies across processes
• Lead high-impact initiatives and continuously refine programs to optimize experiences for both internal and external stakeholders
• Proactively identify risks, mitigate challenges, and ensure alignment with organizational goals
• Partner with team leads to turn feedback into actionable improvements and implement new tools or processes where necessary

Benefits

• Competitive coverage of medical, dental and vision insurance for employees
• Education & learning stipend for personal growth and development
• Flexible vacation time
• Work from home stipend to help you succeed in a remote environment