POSITION SUMMARY

The Service Delivery Supervisor role is responsible for supervisory functions and contributes to the broader operational and/or organizational leadership. Key responsibilities include training, support, feedback and coaching for oversight on the health and well-being of individuals in service. Supervisors are regularly called upon to undertake special projects, assignments and/or tasks, including representing the organization on internal and external committees

RESPONSIBILITIES

• Direct, review and oversee person centered plans.

• Reconcile, monitor, and document finances.

• Ensure protocols and procedures are followed and updated as needed.

• Protect and promote the health and safety of both employees and individuals.

• Direct and monitor worksite hygiene and maintenance.

• Lead, direct, and monitor inclusion, meaningful engagement, and advocacy.

• Identify the need for behavioral support, direct and monitor procedures in creation and after implementation.

• Provide team support and facilitate employee engagement, development, and teamwork, in a supervisory and leadership capacity.

QUALIFICATIONS

Certifications and Experience:

• A diploma or undergraduate degree in a relevant discipline, from a recognized institution is preferred.

• At least 2 years of experience in a Team Leader role and 1-2 years of experience as a Service Coordinator is preferred.

• Adult first aid with CPR is required.

• Clear police clearance with the vulnerable sector check is required.

• Class 5 drivers’ license, clean drivers abstract, and a personal vehicle with 2-million-dollar liability insurance is preferred. Those who do not have this must be able to reliably transport themselves to any of our locations throughout Edmonton as required.

• Familiarity and experience with Microsoft programs (including Teams, SharePoint and Outlook), ShareVision and/or Catalyst is considered an asset.

• Experience in Mental Health/Addictions and Recovery

SKILLS

Demonstrated supervisory, leadership, team-building and related skills such as:

• Feedback, coaching and mentoring
• Conflict mediation and resolution
• Time management and prioritization
• Well-developed and adaptable communication

Additional skills include the ability to

• Distinguish between objective and subjective observations.

• Work in a team-oriented environment.

• Maintain and grow a community network

LOCATION- Centre for Community Inclusion

HOURS OF WORK:

Monday - Friday 8:30 AM - 4:00 PM

Please note, this position requires flexibility in working hours and does require participation in an on-call rotation which includes evenings and weekends.