Join Our Team and Drive Your Career Forward!

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, team-oriented environment? Western Toyota, Corner Brook is currently seeking a Service Advisor/Appointment Coordinator to be the vital link between our customers and service department.

About the Role

As a Service Advisor/Appointment Coordinator, you’ll be the first point of contact for service customers — booking appointments, coordinating schedules, and helping ensure each customer receives an exceptional experience from drop-off to pick-up. Your role supports both customer satisfaction and efficient service department operations.

Your Role as Appointment Coordinator

• Greeting service customers in a prompt, courteous manner in person or over the phone.

• Schedule service appointments using the dealership approved recommended process.

• Returning phone messages promptly and providing follow-up with customers.

• Communicate with customers to obtain customer and vehicle data, and to determine the nature of mechanical problems.

• Review the cost estimate and time estimate for completion of work with customers and ensure that they agree to having the work completed before it is started.

• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture’s specifications, using maintenance menus.

• Keep a daily log of repair orders, work order status, and carryovers.

• Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order.

• Keep customers informed throughout the repair process.

• Review work performed, explain charges and coverage to customer.

• Interpret warranty information and policies to customers.

• Assist the service manager as required.

You Are an Excellent Fit if You can Demonstrate:

• Previous experience as a Service Advisor, Appointment Coordinator, or Customer Service Representative (automotive industry preferred).
• Excellent communication skills - both written and verbal.
• The ability to work well under pressure.
• Excellent time management, organizational and multitasking skills.
• Proven data entry and typing skills, and a strong attention to detail.
• Familiarity with dealership management systems (CDK, Reynolds, etc.) is an asset.
• Diplomacy, and professionalism when dealing with customers and coworkers.
• A customer-first mindset with attention to detail.
• A valid driver’s license and clean driving record.
• A commitment to delivering the highest level of customer service — the Toyota way.

What to Find Out More?

We encourage you to apply today. We offer a great benefits package including health, medical, and dental coverage; an RRSP contribution plan, an Employee Assistance Program, Employee Purchase Program, opportunities for training and development, and a great work culture!

If you excel in customer service and thrive in a fast-paced environment we would like to hear from you!