Date Posted: Jul 15, 2025

Location: Moncton, Canada

Job Description Position Description As the Director of Quality Assurance (QA), you will play a pivotal role in driving the success of our third-party QA services across regulated gaming and lottery markets. This leadership role combines technical excellence, team management, and strong client engagement. You will oversee the delivery of high-quality QA services, ensuring alignment with compliance requirements while fostering long-term client partnerships built on trust and performance.

This position is ideal for a seasoned QA leader with a passion for service delivery, continuous improvement, and relationship management in a dynamic, client-facing environment.

Key Responsibilities Leadership and Strategy:

• Develop, communicate, and execute a clear vision and strategy for the QA department aligned with overall business and client objectives.
• Lead and mentor QA teams, fostering a high-performance culture of collaboration, excellence, and continuous improvement through structured guidance and support.
• Promote a culture of accountability, innovation, and excellence across the QA department.
• Implement scalable processes to support consistent training, execution, and performance across teams with varying levels of experience.
• Collaborate with client teams to ensure QA is effectively integrated across the product development lifecycle.
• Champion best practices in Quality Assurance and testing methodologies.

Client Relationship Management

• Own the strategic QA relationship for key client accounts — building trust, navigating escalations, and ensuring overall satisfaction and alignment.
• Oversee project delivery to ensure timelines, budgets, and quality standards are met.
• Support QA leads and managers in day-to-day client delivery while maintaining visibility into account health and engagement dynamics.
• Participate in client meetings and planning sessions to reinforce partnership value and drive proactive solutions.
• Collaborate with the business development team to provide technical input for proposals, scope definition, and pre-sales efforts.

Quality Management

• Define and uphold quality standards, processes, and methodologies to ensure consistent high-quality outcomes across all engagements.
• Oversee the design and execution of comprehensive test strategies, including test plans, test cases, and testing processes.
• Establish and track meaningful QA metrics to monitor performance, product quality, and process effectiveness.
• Ensure testing services meet internal quality benchmarks as well as external regulatory requirements.

Process Improvement

• Identify opportunities for process optimization and drive continuous improvement initiatives.
• Collaborate with client teams to identify opportunities that improve QA effectiveness and streamline testing within delivery pipelines.

Regulatory Compliance

• Stay abreast of industry regulations and standards relevant to our products.
• Ensure that QA processes and products comply with relevant regulatory requirements and certifications.

Risk Management

• Proactively assess and mitigate risks related to product quality and service delivery.
• Work closely with cross-functional teams to address and resolve quality-related issues in a timely manner.

Communication And Reporting

• Provide regular and transparent updates to executive leadership on QA initiatives, progress, and challenges.
• Foster clear, consistent communication within the QA team and across departments.

Qualifications

• Bachelor’s or advanced degree in a relevant field. A combination of education and equivalent work experience may be considered.
• 10+ years of QA experience, including at least 5 years in a senior leadership role.
• Experience managing multiple teams of varying sizes and experience levels.
• Demonstrated strength in building structured onboarding, training, and mentorship programs to support junior team growth and performance.
• Strong understanding of software development methodologies and QA best practices.
• Experience in a regulated industry is an asset.
• Proven success in client-facing roles within a service-based or consulting environment, including relationship ownership and escalation management.
• Demonstrated success in leading teams, managing change, and scaling QA operations.
• Strong analytical, problem-solving and decision-making skills.
• Effective communication, negotiation, and interpersonal skills.