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Assistant General Manager - Double Zero

Concorde Group16 days ago
Calgary, AB
Senior Level
Full-time

Top Benefits

Competitive annual salary + gratuities
Paid leave for sick and bereavement
Professional development financial support

About the role

ABOUT THE POSITION

Reporting to the General Manager at Double Zero, the Assistant General Manager must be a strategic business partner who is accountable for the overall performance of the business. This individual is responsible with assisting the General Manager for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital to thriving in this position, and a passion for delivering continual training and coaching is key to team success.

WHO WE ARE

Since opening our doors at the Chinook Centre in 2014, we have become a mainstay in South Calgary where guests are offered our warm brand of hospitality, ideal for business lunches, family dinner, corporate gatherings, and really any occasion that calls for celebration. We serve Italian with a modern twist in a vibrant space. Whatever your definition of "famigila", 00 is your destination for seasonally inspired Italian, superb vino and the sound of good conversation at the table.

WHAT WE OFFER

  • Competitive annual salary + gratuities.
  • Paid leave for sick and bereavement.
  • Professional development financial support.
  • Duty meals.
  • Comprehensive extended health and insurance benefits package.
  • 3 weeks’ vacation to start.
  • Cell phone allowance.
  • 25% Company-wide food & beverage discount & access to frequent local business discounts/specials.

WHAT YOU’LL DO

  • Assist the General Manager in executing operational strategy.
  • Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
  • Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
  • Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation.
  • Assist the General Manager with preparation for monthly cross-venue GP meeting.
  • Stay on top of all learning, development, and training being administered by Head Office departments and ensure all necessary team members attend.
  • Ensure active venue participation in the company Health & Safety Program and ensure at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee.
  • Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies.
  • Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations but understand that this position is not full-time floor manager plus administrative responsibilities.
  • Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback.
  • Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner.
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules.
  • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
  • Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met.
  • Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures.
  • Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements
  • Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns.
  • Execute ad-hoc administrative and operational duties are required.

WHAT YOU HAVE

  • A minimum of 3+ years experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality.
  • 5+ total years of hospitality experience is strongly preferred.
  • Extensive wine knowledge is required; cocktail knowledge is preferred.
  • Advanced English writing and grammatical proficiency.
  • Working knowledge of applicable employment related legislation.
  • Advanced skills with Microsoft Office Suite.

About Concorde Group

Restaurants
1001-5000

Established in 1998, Concorde commenced its operations with a group plot of developers. Riding on the growth wave of real-estate, the group made a strategic shift into constructions of villas and apartments; from then on it transformed into a new breed of builders and carved an enviable niche for itself in the real estate arena, offering great quality of living spaces at extremely competitive prices. Concorde achieves customer delight by offering unmatched living experience through continued quality consciousness, which is steeped in every aspect and stage of the construction cycle, right from project conception, through execution and delivery.

Today, Concorde is a professionally managed group with proven capabilities; it has developed close to 60 lakhs square feet of land into residential layouts and 350,000 square feet of land into constructional projects. Concorde currently has 750 crore worth of projects, due for completion in the next three years.

At the helm of the group, B S Shivrama, Chairman and R Gopal Reddy, Managing Director bring to the table rich experience and knowledge in their respective fields and form a powerful combination of able administration and keen business acumen. They are complemented by a team of high-caliber engineers, architects, marketing professionals, finance and legal personnel.