About the role
Summary
The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.
The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.
A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.
The Details
Be detail and task-oriented
- Perform vehicle maintenance and repairs.
- Diagnose the source of any malfunctions and perform repair.
- Examine vehicles to determine if additional safety or service work is required.
- Provide written, prioritized quotes for necessary additional work.
- Explain procedures and repairs directly to the Service Advisor.
- Perform road tests.
- Perform safety inspections.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Encourage compliance with applicable laws and regulations.
Be a strong communicator
- Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
- Using strong written communication skills, clearly and concisely document findings throughout the service process.
Commit to the Dealership Brand
- Complete the training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance.
Specific Skills
- Strong aptitude of technical/mechanical repairs.
- Strong product knowledge.
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Excellent verbal communication.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; take on special tasks as needed.
- Results-oriented and accountable.
Education & Experience
- Red Seal and Out of Province License.
- CDK and Autopoint and computer skills an asset.
- Strong aptitude of technical/mechanical repairs.
- Clean Valid Driver’s License.
- Ideally two (2) years minimum as an Automotive Service Technician.
- Dealership experience preferred.
About Valentine Volvo
Valentine Volvo is a third generation, family-owned and operated business located in southwest Calgary. We believe in offering all customers a premium Volvo experience.
At Valentine Volvo we carry the full Volvo line up. If you're shopping for a new car we promise you'll find our sales staff courteous, fair and professional. If you aren't in the market for new, then explore our extensive pre-owned inventory. Our Volvo Certified previously owned vehicles offer a level of performance, quality and comfort that Volvo drivers have come to expect.
We are confident you'll find something in our impressive vehicle line-up that will meet your needs. Stop by today to test drive the car of your choice—we would love to take you for a spin.
--
In the spirit of respect, reciprocity and truth, we honour and acknowledge Moh'kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut'ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honour and celebrate this territory.
This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation. Thank you for your enthusiasm and commitment to join our team on the lands of Treaty 7 territory.
About the role
Summary
The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.
The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.
A Technician upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.
The Details
Be detail and task-oriented
- Perform vehicle maintenance and repairs.
- Diagnose the source of any malfunctions and perform repair.
- Examine vehicles to determine if additional safety or service work is required.
- Provide written, prioritized quotes for necessary additional work.
- Explain procedures and repairs directly to the Service Advisor.
- Perform road tests.
- Perform safety inspections.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Encourage compliance with applicable laws and regulations.
Be a strong communicator
- Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
- Using strong written communication skills, clearly and concisely document findings throughout the service process.
Commit to the Dealership Brand
- Complete the training offered by the dealership.
- Stay up-to-date on all training programs.
- Possess a strong product knowledge.
- Possess a strong aptitude of technical/mechanical repairs.
- Be knowledgeable about new features and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance.
Specific Skills
- Strong aptitude of technical/mechanical repairs.
- Strong product knowledge.
- Excellent time management skills.
- Excellent customer service skills.
- Effective written communication skills.
- Excellent interpersonal skills with an engaging and upbeat attitude.
- Excellent verbal communication.
- Organized and an attention to detail with the ability to document customer needs.
- Ability to work in a team environment to achieve common goals.
- Flexible and open to change; take on special tasks as needed.
- Results-oriented and accountable.
Education & Experience
- Red Seal and Out of Province License.
- CDK and Autopoint and computer skills an asset.
- Strong aptitude of technical/mechanical repairs.
- Clean Valid Driver’s License.
- Ideally two (2) years minimum as an Automotive Service Technician.
- Dealership experience preferred.
About Valentine Volvo
Valentine Volvo is a third generation, family-owned and operated business located in southwest Calgary. We believe in offering all customers a premium Volvo experience.
At Valentine Volvo we carry the full Volvo line up. If you're shopping for a new car we promise you'll find our sales staff courteous, fair and professional. If you aren't in the market for new, then explore our extensive pre-owned inventory. Our Volvo Certified previously owned vehicles offer a level of performance, quality and comfort that Volvo drivers have come to expect.
We are confident you'll find something in our impressive vehicle line-up that will meet your needs. Stop by today to test drive the car of your choice—we would love to take you for a spin.
--
In the spirit of respect, reciprocity and truth, we honour and acknowledge Moh'kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut'ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honour and celebrate this territory.
This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation. Thank you for your enthusiasm and commitment to join our team on the lands of Treaty 7 territory.