Organizational Unit

University of Victoria -> Student Affairs -> Student Wellness

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

10 August 2025

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$4,680.00 - $4,828.00

Additional Posting Information:

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Classification

PB9

Hours of Work

Monday to Friday 8:30 am - 4:30 pm

Start Date

8/20/2025

End Date

2/20/2026

Employee Group:

CUPE 951 - Term

of Hires Needed

1

Category

Health Services

About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

*This is a term position, with the possibility of extension*

Job Summary

The SWC is staffed by a shared student reception area where students accessing Counselling and Health Services are assisted by the SWC Assistants through the creation of a welcoming environment for a diverse population of students. The SWC Assistant (Reception) contributes to a collaborative team environment and has primary functions in student reception and appointment scheduling, clinical file and student information management. This position also provides backup to the other SWC Assistant positions and may provide clerical support to Centre staff and general office administration for the Centre as required.

The SWC Assistant positions require staggered start/end working times within the Centre’s operating hours.

Job Requirements

Skills:

• Excellent computer, organizational, and clerical skills.
• Ability to communicate professionally and effectively (written, oral, electronic, phone), exercise active listening skills, patience, judgement, and discretion when dealing with students, faculty, staff, parents and the general public.
• Strong ethics of student services, consistently demonstrate a warm, compassionate, and calm reception to clients and others, despite high volume and multi-tasking work under pressure.
• Ability to work collaboratively with a diverse group of students, faculty and staff, often in the context of emotional and physical distress and/or crisis; contribute to a collaborative team climate.
• Ability to take initiative, to organize workload efficiently, and to work independently by carrying out duties of the position with precision and accuracy.
• Ability to engage in good interpersonal relations with team members.
• Ability to meet standards of confidentiality.
• Ability to maintain regular scheduled hours of work.
• Ability to comply with university policy and procedures.

Specialized Knowledge/Education:

• Medical Office Assistant Certificate or current registration in the program or an equivalency of education, coursework, or training or equivalency of work experience in a health, counselling or wellness discipline.
• Prior experience or demonstrated knowledge of office administration and relevant best practices working in a counselling, mental health, or primary care medical office.
• Demonstrated knowledge of computers and associated software (Windows PC Operating System, MS Office, internet search skills, basic typing speed 50 wpm), and information and systems within UVic (e.g., Student Banner; MyPage).
• Demonstrated knowledge of/or ability to become proficient in specialized student record management and scheduling/database software (e.g., Accuro; Titanium).
• Familiarity with UVic services and programs and preferably some familiarity with community referrals.

The following is considered as an asset:

• Prior experience working with a young adult population and/or in a post-secondary environment.
• Up-to-date First Aid Certificate/CPR Certificate.
• Mental Health First Aid Certificate.

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

What UVic Offers: To learn more click here