About the role
Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
Job Summary
As an IT Support Specialist you will be responsible for supporting end-users of a rapidly growing international SaaS provider. The role of the IT Support Specialist I will contribute to all of the general responsibilities of the IT department, and the specific responsibilities within the remit of the IT Support team, using their own skills and experience or shadowing a more senior team member as applicable.
What you will be doing:
- Monitoring IT support tickets, responding to tickets or assigning to the team as appropriate.
- End user IT support
- Computer equipment procurement and provisioning.
- Laptop configuration.
- End user computer equipment support and troubleshooting, fault diagnosis and resolution.
- End user software and operating system troubleshooting, fault diagnosis and resolution.
- Meeting room equipment management and support.
- New user desk and equipmen set up.
- Former employee account and hardware processing.
- End-user account administration.
- Contributing to discreet proactive IT projects.
What you should have:
- At least two years experience as an IT support professional.
- A degree in IT, Computing, Computer Science or another relevant subject.
- Experience working on an IT support desk using a ticketing system.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience in supporting both macOS and Windows users.
- High standard of written communication.
- Ability to communicate clearly with non-technical users.
- Experience supporting Executive and high-level team members.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams.
- Experience in SaaS product administration (e.g. Zoom, Salesforce)
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
About Enable
Enable helps manufacturers, distributors, and retailers turn rebates into a strategic growth engine. Enable's easy-to-use, collaborative, scalable rebate management platform lets you take control of your rebates, showing the influence and impact strategic rebate programs have on your company's growth, returns, and opportunities.
Our goal is to make a rebate management platform that is fully:
• Comprehensive: Effectively manage every deal type while tracking, analyzing and optimizing the entire rebate management process.
• Collaborative: Create, negotiate, and execute deals together, then track progress in real-time in one trusted location to promote better alignment.
• Controlled: Share the data you want to share, both internally and externally, while configuring workflows, approval processes and audit trails to maintain transparency and compliance.
About the role
Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.
After securing $291M in Series A-D funding and acquiring Flintfox in 2025, Enable is positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier professionals committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
Job Summary
As an IT Support Specialist you will be responsible for supporting end-users of a rapidly growing international SaaS provider. The role of the IT Support Specialist I will contribute to all of the general responsibilities of the IT department, and the specific responsibilities within the remit of the IT Support team, using their own skills and experience or shadowing a more senior team member as applicable.
What you will be doing:
- Monitoring IT support tickets, responding to tickets or assigning to the team as appropriate.
- End user IT support
- Computer equipment procurement and provisioning.
- Laptop configuration.
- End user computer equipment support and troubleshooting, fault diagnosis and resolution.
- End user software and operating system troubleshooting, fault diagnosis and resolution.
- Meeting room equipment management and support.
- New user desk and equipmen set up.
- Former employee account and hardware processing.
- End-user account administration.
- Contributing to discreet proactive IT projects.
What you should have:
- At least two years experience as an IT support professional.
- A degree in IT, Computing, Computer Science or another relevant subject.
- Experience working on an IT support desk using a ticketing system.
- Experience working in a fast-paced and dynamic environment, providing quick responses while maintaining quality and accuracy.
- Experience in supporting both macOS and Windows users.
- High standard of written communication.
- Ability to communicate clearly with non-technical users.
- Experience supporting Executive and high-level team members.
- Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams.
- Experience in SaaS product administration (e.g. Zoom, Salesforce)
Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.
We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.
About Enable
Enable helps manufacturers, distributors, and retailers turn rebates into a strategic growth engine. Enable's easy-to-use, collaborative, scalable rebate management platform lets you take control of your rebates, showing the influence and impact strategic rebate programs have on your company's growth, returns, and opportunities.
Our goal is to make a rebate management platform that is fully:
• Comprehensive: Effectively manage every deal type while tracking, analyzing and optimizing the entire rebate management process.
• Collaborative: Create, negotiate, and execute deals together, then track progress in real-time in one trusted location to promote better alignment.
• Controlled: Share the data you want to share, both internally and externally, while configuring workflows, approval processes and audit trails to maintain transparency and compliance.