Watches & Fine Jewellery Boutique Manager

Location: CHANEL Yorkdale Boutique, ON
Reports To: Yorkdale Boutique Director
Contract: Full-Time, Permanent

Your role @ Chanel:

As the Watches & Fine Jewellery Manager, you are an ambassador of the CHANEL brand, overseeing the daily operations of the Watches and Fine Jewellery boutique within the Yorkdale CHANEL Boutique. You will be responsible to simultaneously drive exceptional client experience while achieving sales goals. You will lead by example, fostering team collaboration and ensuring adherence to CHANEL’s standards in all aspects of boutique operations, merchandising, and client relations.

What impact you can create at Chanel:

Personal Presentation / Image

• Ensure the boutique is fully staffed, with all team members adhering to CHANEL grooming guidelines and wearing appropriate uniforms;
• Maintain a clean, organized, and inviting boutique environment, including client-facing areas, stockrooms, and staff spaces;
• Ensure high standards of personal presentation for all team members, reflecting the CHANEL brand at all times.

Client Experience / Client Relations

• Cultivate a client-centric culture that both nurtures client loyalty and focuses on new client recruitment;
• Works hand in hand with Fashion Advisors and Fashion Boutique counterparts to ensure a “one-client /one-journey” mindset that blends the Fashion and WFJ worlds seamlessly together;
• Deliver the highest level of customer service, providing personal attention to VIP clients while guiding the team to uphold CHANEL standards;
• Establish, maintain, and encourage strong client relationships through exceptional service, consultations, and thoughtful follow-ups;
• Oversee the maintenance of the client database, ensuring accurate CRM data collection and analysis to enhance customer engagement;
• Oversee the CRM engagement and other routine activations (events, invitations, outreach).

Selling

• Achieve financial and strategic objectives by setting and monitoring team goals and ensuring a focus on sales performance;
• Ensure the core business is developed on a daily basis reaching minimum sales per day targets;
• Ensure the High-End Jewellery and Watch business is curated and developed with key clients to ensure a continuous pipeline of sales;
• Coach and support the team in developing both the SALES and Partnership with FAs strategies - to enhance and grow the business;
• Develop and apply expert product knowledge and selling skills, encouraging the team to maximize every sales opportunity;
• Leverage marketing and events to build the client base and drive traffic to the boutique.

Team Spirit

• Inspire and lead the team through hands-on coaching and effective communication, fostering a collaborative and positive work environment;
• Address performance management issues such as motivation, attendance, and timekeeping promptly and effectively;
• Coordinate schedules, breaks, and team organization to ensure optimal floor coverage and productivity;
• Ensure confidentiality of CHANEL’s internal operations and maintain professionalism in all interactions.

Boutique Operations

• Monitor boutique operations, ensuring compliance with company policies on security, payments, and returns;
• Work directly with the WFJ Operations Assistant to ensure stock levels, tools, supplies are managed properly;
• Work with the Boutique Director and Head Office to manage budgets, events, and operational improvements;
• Oversee stock management, ensuring accurate inventory control and preventing discrepancies or loss.

Merchandising/Image/Product

• Work closely and proactively with Head Office teams regarding merchandise-related issues;
• Work with the VM team regularly to ensure effective and impactful VM;
• Collaborate with the team to implement CHANEL visual merchandising guidelines in the absence of VMs, ensuring the boutique reflects the brand’s identity;
• Monitor the presentation and replenishment of products, ensuring displays are aligned with brand standards.

Training/Personal Development

• Participate in and facilitate training programs to enhance product knowledge, selling skills, and client relationship management;
• Provide ongoing coaching and support for team members, identifying areas for development and fostering growth opportunities.

Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business.

What you will bring to the role:

• A strong and inspiring leader with 3+ years in Management, and 5+ years selling W&FJ;
• A history of business development with clients (thinking long-term)
• Strong organizational, operational, and selling skills, with a focus on achieving results through collaboration;
• Exceptional communication and interpersonal skills, with the ability to inspire and engage both clients and team members;
• A passion for delivering extraordinary client experiences and cultivating lasting relationships;
• Strategic thinking and the ability to adapt quickly in a fast-paced retail environment.

You are energized by:

• The Universe of Watches and Fine Jewellery;
• Creating a luxury experience that aligns with CHANEL’s heritage and values;
• Inspiring and empowering a high-performing team to achieve their potential;
• Developing innovative strategies to drive sales and operational excellence.

What you will gain from this experience:

• The opportunity to lead the very first Watches and Fine Jewellery Boutique in the Toronto market, driving its growth and success;
• A platform to enhance your leadership skills and develop your career within an iconic luxury brand;
• The satisfaction of contributing to CHANEL’s mission to redefine client service in the fashion industry.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process