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Old House Hotel & Spa logo

Guest Service Associate

Courtenay, BC
CA$20 - CA$22/hour
Mid Level
Part-time

Top Benefits

Company events
Dental care
Extended health care

About the role

Are you a people person? Then we'd love to meet you.

You are one of the brightest spots in our guests’ days. A people-pleaser, a problem-solver, with a kind and cheery attitude, you are the face of the Old House Hotel & Spa. You make multi-tasking seem effortless, like welcoming our four-legged friends, recommending a restaurant, booking a reservation, and requesting more towels from housekeeping all at the same time.

Complex procedures like leveraging the property management system, handling monetary transactions, and keeping up with the communications log are no sweat with your quick mind. You enjoy days that fly by and are full of new faces and energy. Your front desk associate job is a bit like a theatre, where backstage or frontstage, the show must go on, and you’re an inspiration to us all.

The best part is, it’s all real: you are proud of our west coast, home away from home, and totally enjoy your team, which on most days is more like a family. Your ideas about how to improve what we do and how we do it are encouraged by your managers are there to remove any barriers to your star performance each day. While the pay and perks are sweet, being a part of a team in a place that is your happy place, is priceless.

OTHER:

Role model and champion the Hotel and your team with the utmost professionalism.

Available to work day, evening, and weekend shifts.

Send over your resume and we can chat more about the details.

QUALIFICATIONS:

  • Excellent interpersonal skills including team building and organizational skills.
  • Good analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • Minimum 1 year of guest service experience.

SALARY: Competitive Wage, Benefits, plus staff discounts.

Responsibilities

  • Greet and assist guests at the front desk, ensuring a welcoming atmosphere.
  • Provide exceptional customer service by addressing guest needs and concerns promptly.
  • Utilize strong communication skills to interact effectively with guests and team members.
  • Uphold hotel standards of hospitality and professionalism at all times.

By submitting an application you are attesting that the information given is accurate and you give consent to The Old House Hotel to verify through means of previous employer contact and collection of information directly or in directly through public social media. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.

Only Applicants who currently have legal permission to work in Canada will be considered.

Job Type: Part-time

Pay: $20.75-$22.40 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site gym
  • On-site parking
  • Paid time off

Flexible language requirement:

  • French not required

Schedule:

  • Day shift
  • Evening shift
  • Every Weekend
  • Morning shift
  • On call

Work Location: In person

About Old House Hotel & Spa

Hospitality
11-50

This West Coast-inspired Comox Valley hotel offers spacious accommodations with petite or full gourmet kitchens, fireplaces, soaker tubs and numerous little touches that will enhance your BC travel experience.

Vancouver Island’s best-kept secret, the Old House Hotel & Spa is set along the Courtenay River and Estuary trail and centrally located to shopping, dining, championship golf courses and countless recreational activities. Enjoy everything from kayaking and mountain biking to hiking to skiing Mount Washington Alpine Resort.

Relax with exclusive treatments at Ohspa, an outdoor heated pool, hot tub and lush historic gardens all for a surprisingly perfect price.