Program Assistant - Front of House
About the role
Job Number:
J0725-0725
Job Type:
Casual
Employee Group:
Union Local CUPE 30
Job Category:
Culture & Recreation Services
Open Positions:
3
Date Posted:
July 23, 2025
Closing Date:
August 7, 2025
Salary:
$20.87 - $22.95/Hour
Share
Position Summary
Reporting to the DCC Events Supervisor, the Front of House Program Assistant will ensure quality customer services to clients or programs at the Shell Theatre and Dow Centennial Centre.
Responsibilities
include, but are not limited to:
- Provide customer service at the Shell Theatre, Alberta Lottery Fund Art Gallery and Dow Centennial Centre.
- Supervise events and ensure that clients and patrons follow all guidelines, rules and regulations associated with the events.
- Provide leadership for the Shell Theatre Volunteers which includes support and assignment of volunteer duties.
- Coordinate the start of the performances with technicians, box office and clients.
- Monitor activities in the box office, beverage bar, restrooms, and theatre seating area.
- When necessary, collect royalties from clients/cashier receptionist and secure in a safe place for the attention of the DCC Events Supervisor.
- Willingness to provide support to the bar operations as required.
Qualifications
The successful candidate will have a High School Diploma. A Pro-Serve (AGLC) certificate and the completion of the CPR/AED course are considered valuable assets. This position requires strong interpersonal and customer service skills with excellent communication and hosting abilities in theatre and event operations. Proficiency with web-based programs such as Better Impact and When2Work, as well as a basic understanding of SharePoint is an asset to the role. The incumbent will demonstrate strong interpersonal and customer service skills and attributes. Basic word processing and spreadsheet data entry skills are beneficial.
This position is within the scope of C.U.P.E. Local 30, and as such, you will be required to adhere to the articles contained within the Collective Agreement.
Hours of Work: Days, evenings and weekends. The number of hours of work per week may vary and cannot be forecasted.
Fort Saskatchewan, home to nearly 30,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.
The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted.
Are you interested in this job?
About City of Fort Saskatchewan
The City of Fort Saskatchewan is a vibrant economic and cultural hub located just 15 minutes northeast of Edmonton on the banks of the North Saskatchewan River.
Home to more than 20,000 people, the City proudly manages state of the art recreation, culture and historic amenities including 50 km of outdoor trails, a performing arts theatre and fitness centre within the Dow Centennial Centre and the 1875 – 1885 NWMP Fort Representation in historic downtown.
OUR CORE VALUES Our commitment to each other and our citizens …
RESPECT
- We treat others as we want to be treated, and value ideas and contributions.
- We work together to ensure our safety and well-being.
- We embrace sustainability so future generations can meet their needs.
INTEGRITY
- We earn trust and behave ethically.
- We are honest in all our interactions.
- We take responsibility for our actions, and follow through on our promises.
SERVICE
- We strive to serve our community equitably, and with enthusiasm.
- We commit to deliver quality service.
- We believe volunteerism is foundational to our community.
EXCELLENCE
- We forge a culture of strong communication and continuous improvement.
- We have a collective determination that what we do, we do well.
- We are innovative, results driven, and adaptable.
Program Assistant - Front of House
About the role
Job Number:
J0725-0725
Job Type:
Casual
Employee Group:
Union Local CUPE 30
Job Category:
Culture & Recreation Services
Open Positions:
3
Date Posted:
July 23, 2025
Closing Date:
August 7, 2025
Salary:
$20.87 - $22.95/Hour
Share
Position Summary
Reporting to the DCC Events Supervisor, the Front of House Program Assistant will ensure quality customer services to clients or programs at the Shell Theatre and Dow Centennial Centre.
Responsibilities
include, but are not limited to:
- Provide customer service at the Shell Theatre, Alberta Lottery Fund Art Gallery and Dow Centennial Centre.
- Supervise events and ensure that clients and patrons follow all guidelines, rules and regulations associated with the events.
- Provide leadership for the Shell Theatre Volunteers which includes support and assignment of volunteer duties.
- Coordinate the start of the performances with technicians, box office and clients.
- Monitor activities in the box office, beverage bar, restrooms, and theatre seating area.
- When necessary, collect royalties from clients/cashier receptionist and secure in a safe place for the attention of the DCC Events Supervisor.
- Willingness to provide support to the bar operations as required.
Qualifications
The successful candidate will have a High School Diploma. A Pro-Serve (AGLC) certificate and the completion of the CPR/AED course are considered valuable assets. This position requires strong interpersonal and customer service skills with excellent communication and hosting abilities in theatre and event operations. Proficiency with web-based programs such as Better Impact and When2Work, as well as a basic understanding of SharePoint is an asset to the role. The incumbent will demonstrate strong interpersonal and customer service skills and attributes. Basic word processing and spreadsheet data entry skills are beneficial.
This position is within the scope of C.U.P.E. Local 30, and as such, you will be required to adhere to the articles contained within the Collective Agreement.
Hours of Work: Days, evenings and weekends. The number of hours of work per week may vary and cannot be forecasted.
Fort Saskatchewan, home to nearly 30,000 people, is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture and historic amenities including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875 - 1885 NWMP Fort Representation in the heart of downtown. Located on the banks of the North Saskatchewan River, Fort Saskatchewan boasts more than 80 km of paved trails along with many natural areas for residents to explore. As a City, we believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.
The City of Fort Saskatchewan thanks all applicants for their interest and advises those applicants under consideration will be contacted.
Are you interested in this job?
About City of Fort Saskatchewan
The City of Fort Saskatchewan is a vibrant economic and cultural hub located just 15 minutes northeast of Edmonton on the banks of the North Saskatchewan River.
Home to more than 20,000 people, the City proudly manages state of the art recreation, culture and historic amenities including 50 km of outdoor trails, a performing arts theatre and fitness centre within the Dow Centennial Centre and the 1875 – 1885 NWMP Fort Representation in historic downtown.
OUR CORE VALUES Our commitment to each other and our citizens …
RESPECT
- We treat others as we want to be treated, and value ideas and contributions.
- We work together to ensure our safety and well-being.
- We embrace sustainability so future generations can meet their needs.
INTEGRITY
- We earn trust and behave ethically.
- We are honest in all our interactions.
- We take responsibility for our actions, and follow through on our promises.
SERVICE
- We strive to serve our community equitably, and with enthusiasm.
- We commit to deliver quality service.
- We believe volunteerism is foundational to our community.
EXCELLENCE
- We forge a culture of strong communication and continuous improvement.
- We have a collective determination that what we do, we do well.
- We are innovative, results driven, and adaptable.