At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long-term relationships. As we continue to grow, we are seeking a highly motivated and experienced Director, Strategic Advisory , to lead our solution delivery efforts, provide strategic guidance, and enhance client relationships. 

This hybrid role is ideal for individuals local to the Greater Toronto area. Key Responsibilities: 

Strategic and Tactical Leadership:

• Lead the development and execution of strategic and tactical plans for solution delivery related to programmatic loyalty and customer engagement solutions.
• Leverage developed expertise of loyalty mechanics and human-centered design to develop value proposition, feature mix, operational, and financial strategy recommendations.
• Drive the achievement of client objectives by overseeing the development, implementation, and integration of tailored solutions.

Client Engagement:

• Establish and nurture strong client relationships, serving as a trusted advisor against their objectives.
• Collaborate with clients to understand their needs and challenges, providing innovative and effective solutions.
• Represent as a loyalty SME guiding client decision making against various customer engagement challenges

Opportunity Development:

• Identify and nurture follow-through opportunities within existing client work.
• Work closely with client and business development teams to contribute to solution discovery, proposal development and client presentations.

Subject Matter Expertise:

• Represent Bond as a subject matter expert (SME) across our key industry sectors.
• Stay abreast of loyalty program and industry trends, loyalty best practices and emerging technologies to provide informed insights to clients.

Content Development:

• Develop in-market content and thought leadership perspectives to showcase Bond as a leader in the industry.
• Collaborate with marketing teams to create compelling materials and participate in industry events.

Team Development:

• Foster a culture of continuous learning, knowledge-sharing, and collaboration within the consulting team.
• Provide mentorship and guidance to direct reports, promoting their professional growth.

Requirements:

• Proven experience in consulting or a related field, with a focus on solution delivery and client engagement.
• Experience leading loyalty program strategy and aligning tactics resulting in customer engagement growth
• Strong leadership and interpersonal skills with the ability to build and maintain client relationships.
• In-depth knowledge of key industry sectors, staying informed on trends and best practices.
• Exceptional problem-solving and strategic thinking abilities.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams.
• Proven track record of successfully leading and delivering complex consulting projects.
• Education and Experience:
• Bachelor's degree in Business Administration, Master's degree preferred.
• 8+ years of experience in a consulting leadership role.
• Demonstrated success in developing and implementing client-focused solutions.

If you are a strategic thinker, passionate about driving customer-centric solutions, and possess the leadership skills to guide a dynamic team, we invite you to apply for this exciting opportunity to contribute to the continued success of Bond. 

Bond is proudly recognized as a Great Place to Work and Best Managed Company. We’re 800(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

At Bond, we are proud to be a diverse organization, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

Please connect with our People & Values team should you require any accommodation.