Campaign Help Line and Online Support

(4 Month- Contract, 6 positions)

We wake up to a different alarm.

The issues impacting our communities here in the GTA keep us awake at night. But it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive. Any Way We Can.

Are you a proactive problem-solver with a passion for helping others? We’re looking for a service-driven professional to join our team for the upcoming campaign season. This is a great opportunity to make a meaningful contribution in a collaborative environment while strengthening your skills in customer service, digital systems, and campaign operations.

How you will make a difference:

Reporting to the Manager, Customer Service in this full-time contract position, you’ll play a key role in supporting donors, workplace volunteers, and partners by delivering exceptional frontline service. You'll also assist users of United Way’s proprietary online fundraising platform, UnitedWay@work, with both technical and non-technical needs.

This is a great opportunity to make a meaningful contribution in a collaborative environment while strengthening your skills in customer service, digital systems, and campaign operations.

• Deliver exceptional customer service through multiple channels (phone, email, text) using Salesforce Service Cloud
• Accurately log, manage, and follow up on customer cases, including escalations and open issues, ensuring timely resolution.
• Collaborate with internal teams to efficiently resolve a range of inquiries.
• Identify recurring issues and share insights to help improve workflows and enhance the overall customer experience.
• Communicate clearly and professionally in all written and verbal interactions.
• Support the Account Services team in setting up customized online workplace campaigns and stakeholder communications.
• Guide workplace volunteers through the setup and use of their customized campaign platform to effectively manage their online campaigns.
• Provide quick and accurate support for data entry and custom report requests.
• Troubleshoot platform issues and resolve or escalate as appropriate.
• Perform general administrative and support tasks as needed.
• Other administrative or support duties as assigned.

What you bring to the role:

• Minimum 1 year experience in customer service role, preferably in a fast-paced setting
• Experience with Salesforce Service Cloud is an asset (case management, queues, knowledge articles, etc.).
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work independently while collaborating across teams.
• Detail-oriented with strong organizational and time-management skills.
• Fluency in both French and English is an advantage.
• Fast learner with strong retention skills in a dynamic, evolving setting.
• Ability to manage time effectively and handle multiple priorities under pressure.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Experience training individuals or groups on web-based systems is a plus.
• Basic knowledge of HTML is a bonus.
• Demonstrated professionalism, discretion, and sound judgment.
• Commitment to inclusive, respectful interactions with diverse communities.

Being part of our team:

• A meaningful opportunity to support a high-impact, community-focused organization.
• A collaborative and inclusive team environment.
• Hands-on experience with digital customer support tools and platforms.
• Skill-building opportunities in client service, technical support, and campaign operations.
• Largest United Way world-wide
• Work with the GTA’s top philanthropic leaders

If you're a motivated, tech-savvy communicator who thrives in a service-oriented role, we’d love to hear from you!

Please apply no later than July 18, 2025.

We are committed to being transparent about our practices around pay. The salary range for this role will be shared with candidates who are being considered for it.

As part of our recruitment process, United Way Greater Toronto offers accommodation for applicants with disabilities. If we contact you about an opportunity, please let us know if you require accommodation.

As per our recruitment policy, internal candidates are encouraged to let their current manager know that they have applied for another role.

About United Way Greater Toronto:

As the largest non-government funder of community services in the GTA, United Way Greater Toronto reinforces a crucial community safety net to support people living in poverty. United Way’s network of agencies and initiatives in neighbourhoods across Peel, Toronto and York Region works to ensure that everyone has access to the programs and services they need to thrive. Mobilizing community support, United Way’s work is rooted in ground-breaking research, strategic leadership, local advocacy and cross-sectoral partnerships committed to building a more equitable region and lasting solutions to the GTA’s greatest challenges.

Building community takes a community and together, with you, we will shape a stronger, brighter GTA for everyone who lives here. Any Way We Can.

Learn more about our work at unitedwaygt.org**.**

Diversity & Inclusion:

United Way is committed to creating an inclusive workplace that reflects our diverse community to ensure we’re best equipped to serve it. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. Our commitment to excellence in diversity goes beyond promoting equity. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.