About the role
**Location:**Vancouver, BC, Canada (onsite)
Starting Salary:$17.85/hour
**Branch:**Airports North America
**Category:**Unionized (UNIFOR)
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The position is located at the Vancouver Airport.
Position Summary
- The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.
- This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services.
- The position is modeled after concierge service found in 5 star hotels.
- The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints.
- A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.
Key Concierge Activities
- Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.
- Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.
- Greet and assist all high value/high profile customers.
- Offer assistance for any special needs.
- Monitor connections and proactively initiate re-bookings as required.
- Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.
- Maintain and update Concierge library of reference material and daily log.
- Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.
Qualifications
Technical:
- Knowledge and experience as Customer Experience Specialist - Airport would be considered an asset.
- Superior knowledge of airline service information and airport procedures would be considered an asset.
- Strong knowledge of local city attractions, events, hotels, restaurants and services.
- Ticketing experience would be considered an asset.
- Microsoft office (word, Excel, PowerPoint, and Outlook).
Behavioral:
- Excellent customer service skills.
- Strong desire to consistently exceed customer expectations while providing personalized service.
- Proactive, take charge attitude in resolving problems with creative solutions.
- Good sense of judgment in balancing customer interests with company policy.
- Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements.
- Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.
- Impeccable grooming, excellent organization skills, strong attention to detail.
- Excellent attendance record.
- Willing and able to work in a team environment and be a team player.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Linguistic Requirements:
This position requires linguistic fluency. Priority will be given to candidates completely fluent in English.
Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.
Work Condition:
This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
About the role
**Location:**Vancouver, BC, Canada (onsite)
Starting Salary:$17.85/hour
**Branch:**Airports North America
**Category:**Unionized (UNIFOR)
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The position is located at the Vancouver Airport.
Position Summary
- The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.
- This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services.
- The position is modeled after concierge service found in 5 star hotels.
- The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints.
- A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.
Key Concierge Activities
- Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.
- Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.
- Greet and assist all high value/high profile customers.
- Offer assistance for any special needs.
- Monitor connections and proactively initiate re-bookings as required.
- Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.
- Maintain and update Concierge library of reference material and daily log.
- Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.
Qualifications
Technical:
- Knowledge and experience as Customer Experience Specialist - Airport would be considered an asset.
- Superior knowledge of airline service information and airport procedures would be considered an asset.
- Strong knowledge of local city attractions, events, hotels, restaurants and services.
- Ticketing experience would be considered an asset.
- Microsoft office (word, Excel, PowerPoint, and Outlook).
Behavioral:
- Excellent customer service skills.
- Strong desire to consistently exceed customer expectations while providing personalized service.
- Proactive, take charge attitude in resolving problems with creative solutions.
- Good sense of judgment in balancing customer interests with company policy.
- Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements.
- Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.
- Impeccable grooming, excellent organization skills, strong attention to detail.
- Excellent attendance record.
- Willing and able to work in a team environment and be a team player.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Linguistic Requirements:
This position requires linguistic fluency. Priority will be given to candidates completely fluent in English.
Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.
Work Condition:
This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.