Job Title

Public Services Assistant

Job Type

Limited Term

Union

MRSA

Position Classification

SLB06 Library Assistant VI

Salary Grade

$51,745.00 - $65,500.00

FT or PT

Full-time

Hybrid Work

This position is ineligible

Position End Date (if applicable)

4/30/2026

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position ::

About The Library Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus.

The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms and a range of visualization, simulation and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork and provides support for professional development.

Trico Changemakers Studio

The Trico Changemakers Studio brings together community organizations and students immersed in Calgary’s social innovation milieu to work alongside each other and collaborate on new innovative ideas that address social and/or environmental challenges. The space serves as a community co-working space, social R&D space, and studio space for MRU students enrolled in any faculty on campus working on social innovation and changemaking challenges.

About The Role Reporting to the Manager, Maker and Media Commons, the Public Services Assistant supports and assists Library users with a range of research-related tasks in support of their academic work and their information needs. Responsibilities include providing one-to-one instruction, assisting users in accessing information in physical and online environments, and assisting users with a range of equipment and technology.

The successful candidate will have a collaborative and user focused approach to Public Services work and will actively support and contribute to MRU Library’s ongoing efforts towards Indigenous reconciliation and diversity, equity, justice, inclusion and accessibility.

This 8-month term position is full-time (35 hours per week on-campus, working Tuesday to Saturday). Responsibilities

• Performs reference interviews to respond to, identify, assess, and clarify information needs of Library users.
• Provides one-to-one instruction and assistance to Library users, in virtual and physical environments, to help them effectively access and use print and electronic resources to meet their information needs.
• Maintains expertise in a range of information resources, databases, subject areas, and in searching and evaluation skills.
• Provides referrals to other University services, staff or faculty as appropriate.
• Assists users with current and emerging Library learning technologies and equipment (including computers, media equipment, printers, audio production equipment and software; and the technologies available in the Library spaces).
• Works as part of a team to provide efficient, timely information and referrals to Library users.

Qualifications And Skills

• Bachelor’s degree OR a Library Information Technology Diploma.
• 3-6 months experience working in Library user services or or a public-facing customer service and support role.
• Understanding of and familiarity with the post-secondary environment and the needs of academic Library users.
• Strong written and oral communication.
• Ability to work effectively as part of a team

Previous work experience in academic libraries is a strong asset.

Salary: $51,745 - $65,500 per annum.

Closing Date: Jul 16, 2025

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf). We thank all applicants for their interest. Only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Mount Royal University hires on the basis of merit and is strongly committed to fostering diversity as a source of excellence, intellectual and cultural enrichment, and social strength. We welcome applications from those who would contribute to the further diversification of our staff, faculty and their scholarship including but not limited to Indigenous Peoples, women, persons with disabilities and persons of any sexual or gender identity, ethnic, national or socio-economic background, religion or age.

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.

About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.