The Durham District School Board acknowledges that many Indigenous Nations have longstanding relationships, both historic and modern, with the territories upon which our school board and schools are located. Today, this area is home to many Indigenous peoples from across Turtle Island. We acknowledge that the Durham Region forms a part of the traditional and treaty territory of the Mississaugas of Scugog Island First Nation, the Mississauga Peoples and the treaty territory of the Chippewas of Georgina Island First Nation. It is on these ancestral and treaty lands that we teach, live and learn.

This statement was co-created in partnership with the Mississaugas of Scugog Island First Nation and the Chippewas of Georgina Island.

Job Purpose Provides administrative support to assist in the efficient, timely and responsive operations of the Ability Management team. Facilitates and processes documentation and transactions in support of DDSB’s Ability management services and Workplace Safety and Insurance Board claims.

Key Responsibilities

• PROCESS DOCUMENTS: Review and compile medical documentation, certificates, long-term disability claims, and Workplace Safety and Insurance Board (WSIB) correspondence, forms and letters, verifying correctness, accuracy and consistency of information following established procedures and within timelines. Ensure the safeguarding of all confidential files.
• PROCESS AND MONITOR TRANSACTIONS: Process transactions through the system ensuring accuracy and within established guidelines and monitor all transactions for accuracy. Perform a wide range of activities such as inputting data and processing transactions, receiving and reviewing relevant information to establish new claims, generating applicable letters, monitoring claims for allowances and/or denials to ensure appropriate change notifications sent and maintaining all long-term disability tracking and statistics, assisting with payment of invoices and cheque requests for medical services and the Workplace Safety and Insurance Board.
• LIAISE WITH INTERNAL AND EXTERNAL STAKEHOLDERS: Interact with DDSB employees regarding disability or WSIB claims and provides general information regarding sick leave, long-term disability, medical forms, extensions of supply staff; provide relevant information and updates to DDBS Board office and external stakeholders including Case Managers, Federations, Unions, and Insurance companies. Respond to inquiries from claims adjudicators, employees, union representatives, ergonomics experts, and other staff regarding claim status, work processes, payment of sick leave, long term disability, WSIB benefits etc., based on information contained in the electronic case file, or direct the inquiry to the appropriate Department. Coordinate responses, prepare correspondence and communicate with others to ensure accurate and timely communication of information. Collaborate with team members to support the achievement of work plan activities and department goals and objectives; participate in department meetings.
• UPDATE INFORMATION: Conduct inputting and updating of information and assigned databases and records in an accurate manner to facilitate ease of data retrieval so that the reliability of all data can be relied upon.
• PROVIDE ADMINISTRATIVE SUPPORT: Perform administrative activities including data entry into defined templates, conduct filing, photocopying, faxing, scanning as per standard operating procedures; perform clerical functions such as preparing correspondence and scheduling department meetings.
• PREPARE REPORTS: Prepare timely and accurate disability reports, letters to employees regarding incident submissions, to meet department requirements, policies and quality standards. Knowledge and Skills
• Ability to use standard office equipment such as personal computers / laptops, photocopiers, fax machines, shredders, scanners etc., and office automation software such as word processing applications, presentation software, spreadsheet or database packages, email systems, internet browsers etc.
• Knowledge of relevant legislation, policies and procedures relevant to the collection, recording, storage, security, distribution and disclosure of information
• Human rights legislation knowledge relating to disability management
• Knowledge of the current Collective Agreements
• Knowledge of Insurance industry relating to disability claims
• Planning and organizing skills to organize, prioritize and, where applicable, delegate work activities
• Exceptional written and oral skills to document & communicate contentious issues
• Ability to collect, record and maintain accurate, detailed, relevant and logical notes, files and information.
• Conflict Management and Resolution Skills

Education And Experience Education

Completion of a college diploma in a related discipline (Business or Office Administration or Human Resources) or a combination of education, training and experience deemed to be equivalent.

Experience Office Administration 1 year required

1 year WSIB Working knowledge preferred

1 year Long-term insurance administration preferred

Additional Requirements

• Provide a current Criminal Background Check with vulnerable sector screening upon hire.

Equity and Inclusion The Durham District School Board recognizes Indigenous rights are distinct. In the exercise of those rights, Indigenous staff and students shall not be subjected to actions with the aim or effect of depriving these distinct rights.

The DDSB is dedicated to creating a welcoming and inclusive environment for all. We are committed to reflecting the diverse communities we serve and encourage applications from candidates who bring a variety of experiences and backgrounds. We adhere to fair, transparent hiring practices and are committed to equity and accessibility throughout the recruitment process. If you need accommodation during the application process, please let us know, and we will work with you to meet your needs.

Ignite Your Career At the Durham District School Board (DDSB), we inspire the lives of over 80,000 students. Our diverse communities are places where your impact will be felt every day.

Picture yourself in a workplace where your ideas are celebrated, and your growth is a top priority. Here, collaboration and innovation thrive. Whether you're directly inspiring young minds or providing essential support behind the scenes, your contributions will have a meaningful impact on students and the community.

We welcome you to bring your experiences, your passions, and your talents to our inclusive community. Join us and be part of a team that values your well-being as much as your contributions. Ignite your potential at DDSB and help us make a difference, one student at a time.