Top Benefits
About the role
- Location: Remote
- Type: Contract (15–30 hours/week)
- Reports to: Director, Customer Success
Create clear, actionable product content that drives adoption and success
We’re looking for a Technical Writer to help with customer enablement and our content marketing strategy.
In this role, you’ll craft compelling how-to articles, best practices, and product tips for our community site and our website that are aligned with SEO best practices. You’ll create content that serves both existing customers and prospects interested in intranet best practices. Your work will ensure customers not only understand how to use ThoughtFarmer, but why it helps create better-connected workplaces.
Working closely with our Product, Marketing, and Customer Success teams, you’ll translate internal expertise into clear, engaging, and actionable content that empowers our users and scales our support.
What’s ThoughtFarmer?
ThoughtFarmer is a fast-growing Intranet SaaS company that helps employees at organizations around the world share knowledge, stay informed, and feel connected through our award-winning intranet platform. We’re on a mission to make every company the best place to work.
What we’re looking for from our Technical Writer
You’re a thoughtful communicator with a background in knowledge management, internal content, or documentation. You’re comfortable digging into a product to understand how it works, and you know how to write content that’s not only useful, but genuinely helpful.
You think from the reader’s perspective, know what makes support content shine in search, and enjoy simplifying complex topics without dumbing them down.
You’re equally comfortable explaining a best practice, writing a how-to guide, or helping users understand why an intranet matters, and how ThoughtFarmer helps them get there.
What success looks like
Success in this role means your content doesn’t just inform, it drives real business outcomes for both ThoughtFarmer and our customers.
We hope this role will
- Improve customer onboarding and adoption with clear, actionable content that helps users realize the full value from our product and achieve their goals faster.
- Boost ThoughtFarmer’s presence as a thought leader in the intranet space through valuable content that attracts qualified prospects.
Responsibilities
- Audit, rewrite, and enhance existing intranet-related content on our customer community site
- Create new articles and guides that blend intranet best practices with ThoughtFarmer-specific instructions
- Use the ThoughtFarmer platform to test features and create first-hand, experience-driven content
- Meet with and interview key internal stakeholders to capture knowledge and expertise and ensure content accuracy
- Write in a clear, engaging tone that reflects our brand and puts customer understanding first
- Support the development of an organized, self-service knowledge base that reduces support volume while increasing customer success, adoption, and satisfaction
Must-have requirements
- Experience: 3+ years writing support documentation, how to guides, and product-related content
- Intranet fluency: Familiarity with intranet tools, internal communications, or knowledge management processes
- Content mindset: Strong writing skills and ability to tailor tone and format to be brand consistent and cater to different persona needs
- Hands-on: Willingness to use and explore the ThoughtFarmer product in detail
- Collaborative: Comfortable working across teams and incorporating feedback
- Organized: Able to manage multiple content pieces and deadlines within a part-time contract scope
Why join ThoughtFarmer
Impact
Play a key role in shaping the content that thousands of users rely on to do their best work—and help define what modern intranet guidance looks like.
Great work culture
Join one of the Best Workplaces in Canada™. We foster a culture of transparency, collaboration, and continuous learning.
Flexibility
Enjoy remote work with flexible hours and a supportive team that values work-life balance.
How to apply
Send a cover letter and your resume to careers@thoughtfarmer.com. As part of your application, please share a writing sample that highlights a user challenge and walks through how a software product helped solve it.
To help make the process smoother for everyone, please include the job title and your name in the subject line.
Only candidates that meet the requirements will be considered. No phone calls please. High-five if you read and adhere to the small print.
About ThoughtFarmer
ThoughtFarmer is modern intranet software that brings employees together—no matter where they are—keeping them productive, informed, and engaged. Used by organizations around the world, ThoughtFarmer is designed to streamline communication, facilitate knowledge sharing, and encourage collaboration across teams, departments and geographical distances.
ThoughtFarmer excels at engaging distributed employees. Featuring integrations to critical business software such as Slack, Microsoft, and Google, ThoughtFarmer keeps your remote workforce connected and productive with up-to-the-minute information, collaborative online spaces, and a place where your company can thrive.
ThoughtFarmer was founded on one simple principle—make work better. This emphasizes our commitment to helping clients improve efficiency, communication, and employee engagement. This is ingrained in the ThoughtFarmer strategy, which aims to:
- Use innovative technologies to solve business problems.
- Create a user-friendly and intuitive experience.
- Ensure client success by exceeding expectations with professional services, training, and support.
Based in Vancouver, BC, Canada, ThoughtFarmer has over 15 years experience delivering innovative intranet solutions for hundreds of leading organizations including MD Financial Management, Hormel Foods, Petronas Canada, Fokker Aerospace, Guardian News & Media, National Film Board of Canada, Oxfam, USDA, USGS and Operation Smile.
ThoughtFarmer is private, self-funded, and consistently profitable. For additional information visit www.thoughtfarmer.com.
Top Benefits
About the role
- Location: Remote
- Type: Contract (15–30 hours/week)
- Reports to: Director, Customer Success
Create clear, actionable product content that drives adoption and success
We’re looking for a Technical Writer to help with customer enablement and our content marketing strategy.
In this role, you’ll craft compelling how-to articles, best practices, and product tips for our community site and our website that are aligned with SEO best practices. You’ll create content that serves both existing customers and prospects interested in intranet best practices. Your work will ensure customers not only understand how to use ThoughtFarmer, but why it helps create better-connected workplaces.
Working closely with our Product, Marketing, and Customer Success teams, you’ll translate internal expertise into clear, engaging, and actionable content that empowers our users and scales our support.
What’s ThoughtFarmer?
ThoughtFarmer is a fast-growing Intranet SaaS company that helps employees at organizations around the world share knowledge, stay informed, and feel connected through our award-winning intranet platform. We’re on a mission to make every company the best place to work.
What we’re looking for from our Technical Writer
You’re a thoughtful communicator with a background in knowledge management, internal content, or documentation. You’re comfortable digging into a product to understand how it works, and you know how to write content that’s not only useful, but genuinely helpful.
You think from the reader’s perspective, know what makes support content shine in search, and enjoy simplifying complex topics without dumbing them down.
You’re equally comfortable explaining a best practice, writing a how-to guide, or helping users understand why an intranet matters, and how ThoughtFarmer helps them get there.
What success looks like
Success in this role means your content doesn’t just inform, it drives real business outcomes for both ThoughtFarmer and our customers.
We hope this role will
- Improve customer onboarding and adoption with clear, actionable content that helps users realize the full value from our product and achieve their goals faster.
- Boost ThoughtFarmer’s presence as a thought leader in the intranet space through valuable content that attracts qualified prospects.
Responsibilities
- Audit, rewrite, and enhance existing intranet-related content on our customer community site
- Create new articles and guides that blend intranet best practices with ThoughtFarmer-specific instructions
- Use the ThoughtFarmer platform to test features and create first-hand, experience-driven content
- Meet with and interview key internal stakeholders to capture knowledge and expertise and ensure content accuracy
- Write in a clear, engaging tone that reflects our brand and puts customer understanding first
- Support the development of an organized, self-service knowledge base that reduces support volume while increasing customer success, adoption, and satisfaction
Must-have requirements
- Experience: 3+ years writing support documentation, how to guides, and product-related content
- Intranet fluency: Familiarity with intranet tools, internal communications, or knowledge management processes
- Content mindset: Strong writing skills and ability to tailor tone and format to be brand consistent and cater to different persona needs
- Hands-on: Willingness to use and explore the ThoughtFarmer product in detail
- Collaborative: Comfortable working across teams and incorporating feedback
- Organized: Able to manage multiple content pieces and deadlines within a part-time contract scope
Why join ThoughtFarmer
Impact
Play a key role in shaping the content that thousands of users rely on to do their best work—and help define what modern intranet guidance looks like.
Great work culture
Join one of the Best Workplaces in Canada™. We foster a culture of transparency, collaboration, and continuous learning.
Flexibility
Enjoy remote work with flexible hours and a supportive team that values work-life balance.
How to apply
Send a cover letter and your resume to careers@thoughtfarmer.com. As part of your application, please share a writing sample that highlights a user challenge and walks through how a software product helped solve it.
To help make the process smoother for everyone, please include the job title and your name in the subject line.
Only candidates that meet the requirements will be considered. No phone calls please. High-five if you read and adhere to the small print.
About ThoughtFarmer
ThoughtFarmer is modern intranet software that brings employees together—no matter where they are—keeping them productive, informed, and engaged. Used by organizations around the world, ThoughtFarmer is designed to streamline communication, facilitate knowledge sharing, and encourage collaboration across teams, departments and geographical distances.
ThoughtFarmer excels at engaging distributed employees. Featuring integrations to critical business software such as Slack, Microsoft, and Google, ThoughtFarmer keeps your remote workforce connected and productive with up-to-the-minute information, collaborative online spaces, and a place where your company can thrive.
ThoughtFarmer was founded on one simple principle—make work better. This emphasizes our commitment to helping clients improve efficiency, communication, and employee engagement. This is ingrained in the ThoughtFarmer strategy, which aims to:
- Use innovative technologies to solve business problems.
- Create a user-friendly and intuitive experience.
- Ensure client success by exceeding expectations with professional services, training, and support.
Based in Vancouver, BC, Canada, ThoughtFarmer has over 15 years experience delivering innovative intranet solutions for hundreds of leading organizations including MD Financial Management, Hormel Foods, Petronas Canada, Fokker Aerospace, Guardian News & Media, National Film Board of Canada, Oxfam, USDA, USGS and Operation Smile.
ThoughtFarmer is private, self-funded, and consistently profitable. For additional information visit www.thoughtfarmer.com.