Recruitment Details Parking Service Representative 2 Department: Winnipeg Parking Authority

Designated Work Location: 495 Portage Avenue, Hybrid with designated work location

Position Type: Permanent full-time, 35 hours per week

Hours of Work: 8:15 a.m. to 4:15 p.m. or 9:00 a.m. to 5:00 p.m., Monday to Friday

Salary: $1,798.30 - $2,105.55 biweekly as per the Clerk B classification

Employee Group: C.U.P.E.

**Posting No.: 126112

Closing Date: July 28, 2025** Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile Under general supervision of the Quality Assurance and Training Specialist, the Parking Service Representative 2 is responsible for providing lead hand support to Parking Service Representative 1's and dealing with escalated issues - either at the front counter or over the phone. In addition, they will perform all functions of a Parking Service Representative 1, as required, including ticket payments, processing parking permits, ensuring records are complete and up to date, issuing customer statements, cash deposits and reconciliations, preparing information packages for Adjudicators; and providing general clerical support to the Winnipeg Parking Authority. As part of the customer service focus of the Winnipeg Parking Authority, hours of operation for the Customer Service function are 8:30 a.m. to 5:00 p.m., Monday to Friday (subject to change). All Parking Service Representatives are expected to work various weekday shifts on a rotational basis or as assigned.

As The Parking Service Representative 2 You Will

• Provide lead hand support to Parking Service Representative 1’s.
• Assist Parking Service Representatives with complex parking ticket issues.
• Assist at the counter when there is a dispute/confrontation.
• Review Parking Service Rep 1's performance to recommend additional/appropriate training.
• Ensure that ticket payments are processed and entered into T2 system correctly.
• Act in the capacity of a Parking Service Representative 1 as required.
• Prepare evidence packages for matters scheduled for Adjudication appointments.
• Schedule and provide accurate documentation for Adjudication appointments.
• Provide administrative support to the Provincial Court Process and Adjudications at Winnipeg Parking Authority.
• Provide customer service on the phone and at the front counter.
• Ensure permit application forms are filled out correctly and customer information entered into appropriate systems including T2 and Excel.
• Assist general public regarding Residential/Meter/other Parking permits.
• Process payment for Residential/Meter/Parking permits and issue receipts.
• Investigate Request for Paystation Payment Refunds.
• Ensure accuracy with Customer Service Float Reconciliation Documents.
• Provide accurate Change Fund Request Documents.
• Investigate Police Applicant vehicle checks.
• Assist with Quality Assurance and Enforcement tasks as required.
• Perform other miscellaneous clerical duties consistent with the classification as assigned.

Your Education And Qualifications Include

• High school graduation or equivalent training and experience.
• A minimum of six months of prior related work experience.
• Working knowledge of the structure and function of the Parking Authority services and operations.
• Experience working in a customer service function. Parking Authority related experience preferred.
• Conflict resolution skills, and ability to work in a challenging, fast paced, and high stress environment.
• Demonstrated proficiency in the use of Excel, Word (Basic) and Outlook.
• Working knowledge of applicable privacy and access to information legislation.
• Demonstrated ability to exercise initiative, use sound judgment and react resourcefully under varying and stressful conditions when dealing with the public and staff.
• Strong organizational skills, with the ability to work independently and to prioritize work efficiently, ensuring all deadlines are scheduled and met, often while working under stressful conditions and within tight deadline restrictions.
• Ability to establish and continually maintain effective working relationships with all levels of staff within the organization, as well as with outside agencies and the public.
• Ability to communicate effectively, both orally and in writing.
• Ability to coach and mentor new employees and provide effective feedback to staff and supervisor/management.
• Ability to deal with confidential matter discreetly.
• Ability to plan and organize work effectively and resolve problems.
• Ability to maintain accurate and concise records.
• Working knowledge of Parking ticket issuance process, Permit process, Liens process, Screening and Adjudication Process, within six months.
• Working knowledge of EPS browser system within one month of starting.
• IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Record Check satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense.

How To Apply APPLY ONLINE , including all documentation listed below:

• Current resume (Required).
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.*

Notes Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .

Position Reports To: Quality Assurance and Training Specialist Only candidates selected for interviews will be contacted.