Top Benefits
About the role
Front Desk Supervisor
Are you looking for a workplace that values collaboration, growth, and support at every step of your career?
Welcome to CMI Concierge & Security, where we believe that our success starts with taking care of our greatest asset – our people. Here, you’ll find a dynamic team that encourages innovation and truly supports each other’s success. Join us and be part of an environment where you’re not just another employee – you’re a vital part of a winning team. Let’s grow together!
Job Title: Front Desk Supervisor
Location: Squamish, BC
Schedule: Rotating – 4 days on, 3 days off, then 3 days on, 4 days off (average 42 hours/week)
Shifts: 8:00 AM – 8:00 PM
Pay Rate: $22.50/hour
Benefits: Extended health & dental after 6 months of employment
Bonus: $300 after passing probationary period.
Position Summary
We are seeking a service-driven and detail-oriented Front Desk Supervisor to oversee daily operations at the front desk of a residential property in Squamish. This role is ideal for someone with a passion for hospitality, who thrives in fast-paced environments, and enjoys leading a small guest services team. You will be responsible for ensuring a smooth guest experience from arrival to departure, while supporting and supervising 1–2 front desk team members.
Key Responsibilities
Guest Services & Hospitality Leadership
- Greet guests warmly, manage check-ins/outs, and respond promptly to inquiries and requests
- Set the tone for exceptional service by modeling professionalism and attentiveness
- Handle guest complaints or escalations with discretion, empathy, and appropriate resolution
- Ensure the lobby and reception areas are welcoming, clean, and well-organized at all times
Team Supervision
- Oversee a small team of 1–2 front desk agents or concierge staff during shifts
- Assign daily duties, provide support, and ensure consistent service standards are maintained
- Deliver on-the-job coaching and assist in onboarding new front desk personnel
- Monitor shift activities and ensure all procedures are followed accurately and efficiently
Operations & Communication
- Coordinate with maintenance and management to ensure seamless service
- Maintain daily reports, shift logs, and incident documentation
- Liaise with external service providers and internal departments for requests or facility needs
Qualifications
- Minimum 1 year of supervisory or team lead experience in a hotel, resort, or customer service environment
- Strong hospitality mindset with a focus on delivering exceptional guest experiences
- Excellent verbal and written communication skills; confident in conflict resolution
- Familiarity with front desk systems, email, Microsoft Word, and mobile tools
- Ability to climb stairs, and remain on your feet during long shifts
- Availability to work 12-hour shifts on a rotating schedule, including weekends and holidays
- Asset: Valid BC Security License or willingness to obtain within 3 months
If you are a natural leader who enjoys being the go-to person in a guest-focused setting, and you’re looking to grow your career in hospitality management, we encourage you to apply.
COMPANY OVERVIEW
At CMI Concierge & Security Inc., we deliver outstanding service to residential condominium communities throughout Greater Vancouver. Since 1997, we’ve proudly been the leading provider of building management, concierge, security, and cleaning services in the region, setting the standard for excellence in our industry.
We’re a team of passionate, dedicated professionals, committed to making a real difference in the lives of our clients. If you're driven by a desire to help others and excel in problem-solving, CMI Concierge & Security Inc. offers an exciting opportunity to be part of something special.
Ready to join a dynamic, customer-focused team? Attach your resume, and feel free to include a cover letter (optional). Please note, only shortlisted candidates will be contacted.
How to Apply
Please submit your resume to , and include a cover letter (optional).
Note: Only candidates shortlisted for interviews will be contacted.
We appreciate your interest in joining our team and look forward to hearing from you!
#headconcierge, #hospitality, #hotel, #customerservice, #frontdesksupervisor
8 am to 8 pm
40 regular hours and 2 overtime hours
About CMI Concierge and Security
Vancouver’s premier provider of concierge and security service to condominium residences.
Top Benefits
About the role
Front Desk Supervisor
Are you looking for a workplace that values collaboration, growth, and support at every step of your career?
Welcome to CMI Concierge & Security, where we believe that our success starts with taking care of our greatest asset – our people. Here, you’ll find a dynamic team that encourages innovation and truly supports each other’s success. Join us and be part of an environment where you’re not just another employee – you’re a vital part of a winning team. Let’s grow together!
Job Title: Front Desk Supervisor
Location: Squamish, BC
Schedule: Rotating – 4 days on, 3 days off, then 3 days on, 4 days off (average 42 hours/week)
Shifts: 8:00 AM – 8:00 PM
Pay Rate: $22.50/hour
Benefits: Extended health & dental after 6 months of employment
Bonus: $300 after passing probationary period.
Position Summary
We are seeking a service-driven and detail-oriented Front Desk Supervisor to oversee daily operations at the front desk of a residential property in Squamish. This role is ideal for someone with a passion for hospitality, who thrives in fast-paced environments, and enjoys leading a small guest services team. You will be responsible for ensuring a smooth guest experience from arrival to departure, while supporting and supervising 1–2 front desk team members.
Key Responsibilities
Guest Services & Hospitality Leadership
- Greet guests warmly, manage check-ins/outs, and respond promptly to inquiries and requests
- Set the tone for exceptional service by modeling professionalism and attentiveness
- Handle guest complaints or escalations with discretion, empathy, and appropriate resolution
- Ensure the lobby and reception areas are welcoming, clean, and well-organized at all times
Team Supervision
- Oversee a small team of 1–2 front desk agents or concierge staff during shifts
- Assign daily duties, provide support, and ensure consistent service standards are maintained
- Deliver on-the-job coaching and assist in onboarding new front desk personnel
- Monitor shift activities and ensure all procedures are followed accurately and efficiently
Operations & Communication
- Coordinate with maintenance and management to ensure seamless service
- Maintain daily reports, shift logs, and incident documentation
- Liaise with external service providers and internal departments for requests or facility needs
Qualifications
- Minimum 1 year of supervisory or team lead experience in a hotel, resort, or customer service environment
- Strong hospitality mindset with a focus on delivering exceptional guest experiences
- Excellent verbal and written communication skills; confident in conflict resolution
- Familiarity with front desk systems, email, Microsoft Word, and mobile tools
- Ability to climb stairs, and remain on your feet during long shifts
- Availability to work 12-hour shifts on a rotating schedule, including weekends and holidays
- Asset: Valid BC Security License or willingness to obtain within 3 months
If you are a natural leader who enjoys being the go-to person in a guest-focused setting, and you’re looking to grow your career in hospitality management, we encourage you to apply.
COMPANY OVERVIEW
At CMI Concierge & Security Inc., we deliver outstanding service to residential condominium communities throughout Greater Vancouver. Since 1997, we’ve proudly been the leading provider of building management, concierge, security, and cleaning services in the region, setting the standard for excellence in our industry.
We’re a team of passionate, dedicated professionals, committed to making a real difference in the lives of our clients. If you're driven by a desire to help others and excel in problem-solving, CMI Concierge & Security Inc. offers an exciting opportunity to be part of something special.
Ready to join a dynamic, customer-focused team? Attach your resume, and feel free to include a cover letter (optional). Please note, only shortlisted candidates will be contacted.
How to Apply
Please submit your resume to , and include a cover letter (optional).
Note: Only candidates shortlisted for interviews will be contacted.
We appreciate your interest in joining our team and look forward to hearing from you!
#headconcierge, #hospitality, #hotel, #customerservice, #frontdesksupervisor
8 am to 8 pm
40 regular hours and 2 overtime hours
About CMI Concierge and Security
Vancouver’s premier provider of concierge and security service to condominium residences.