Computer Systems Technician
Top Benefits
About the role
General Summary
The Computer Systems Technician is responsible for handling first level support of service requests. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
A strong Computer Systems Technician is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA’s to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
Primary Responsibilities
· Communicate effectively while demonstrating interpersonal skills: such as telephony, active listening and customer-care while providing Level 1 support
· Conduct yourself in a manner consistent with Skycomp’s core values
· Submittal of time for all work performed throughout the day. All time must be accounted for.
· Familiarize yourself with all Skycomp tools to effectively perform your job responsibilities. The tools include but are not limited to the following: Backup (Storagecraft and VEEAM), Anti-Virus / Anti-Malware, Email and Web Hosting Products, Security Services
· Patching and creating True Up Reports
· Employ strong troubleshooting skills and technical aptitude.
· Participate and engage in company and assigned team meetings.
· Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed upon outages.
· Travel to and from client sites; Must have reliable transportation, a valid driver's license & automobile insurance
· Must be physically able to rack and move equipment
· Support mobile devices including but not limited to Apple, Android, Windows and BlackBerry. This includes mobile device management tools (MDM).
· Install and support network devices such as servers, switches, firewalls and printers.
· Performs Active Directory Administration (e.g., Moves, Adds and Changes).
· Manage and maintain cloud based services
· Public DNS, Email and Web Hosting solutions provided by Skycomp from multiple vendors
· Layered security – Security Auditing
· Ability to configure and troubleshoot in a multi-vendor environment
· Support workstation, client facing applications, printers and peripheral devices and software
· Work with Service Desk Dispatcher to ensure requests are routed to the proper resource for a quick and efficient resolution
Expected Results
Through proper execution of the above stated job responsibilities, Computer Systems Technicians will learn the Skycomp way and tools, providing a platform from which to propel them to greater job roles and technical competencies.
Credentials and Experience
· Post-Secondary related degree (ex. Computer Systems Technology)
Why Choose Skycomp?
Below are some of the additional perks Skycomp has to offer their valued team members:
· A comprehensive health benefits plan for the employee and their family
· A RRSP and/or TFSA matching program
· Quarterly bonuses
· Continued training and education
· Various internal contests and rewards
· A company phone/plan and company laptop
· Team building events, outings and more!
As a rapidly growing company, Computer System Technicians have the opportunity to propel themselves into greater job roles and technical competencies.
Be sure to check out the following links for more information!
https://www2.skycomp.ca/go/recruitment
https://www2.skycomp.ca/go/social
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Please list your personal email so that we can reach out to you for next steps if moving forward.
- Do you live in the Niagara, Ontario Region? This is strictly an in-office position. You must be able to work in person at our office.
- Do you have your G license and your own reliable vehicle? This is an absolute must.
Work Location: In person
About Skycomp Solutions Inc.
Skycomp Solutions Inc. is a Managed Service Provider for business with 10-100 employees. Serving the Niagara Region for over 15 years now. We have established long and loyal relationships with our clients and leading manufacturers who share our visions to meet and exceed our customer’s expectations.
Skycomp Solutions provides exceptional IT services for many Niagara Businesses today. Our passion is ensuring your success. Our dedication to our customer’s issues is our priority, “Skycomp, we’re not just your IT Company, we’re your partner.” Your successes are our successes, as our businesses grow together; we make a stronger business community.
Skycomp Solutions is located on the fourth floor of 80 King Street in downtown St. Catharines. We are proud to offer a myriad IT Services from desktop computer support to website hosting. Our secure data center is also located in St. Catharines, so all of your data and hosted services are local and not overseas. We provide other business essentials such as VoIP phone systems, Cloud Backup and more to ensure a productive, cost effective workflow. No matter the size of your company, we support all businesses small and large with the same focus.
Computer Systems Technician
Top Benefits
About the role
General Summary
The Computer Systems Technician is responsible for handling first level support of service requests. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
A strong Computer Systems Technician is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA’s to clients. Most importantly, this person should be eager to learn while following prescribed procedures.
Primary Responsibilities
· Communicate effectively while demonstrating interpersonal skills: such as telephony, active listening and customer-care while providing Level 1 support
· Conduct yourself in a manner consistent with Skycomp’s core values
· Submittal of time for all work performed throughout the day. All time must be accounted for.
· Familiarize yourself with all Skycomp tools to effectively perform your job responsibilities. The tools include but are not limited to the following: Backup (Storagecraft and VEEAM), Anti-Virus / Anti-Malware, Email and Web Hosting Products, Security Services
· Patching and creating True Up Reports
· Employ strong troubleshooting skills and technical aptitude.
· Participate and engage in company and assigned team meetings.
· Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed upon outages.
· Travel to and from client sites; Must have reliable transportation, a valid driver's license & automobile insurance
· Must be physically able to rack and move equipment
· Support mobile devices including but not limited to Apple, Android, Windows and BlackBerry. This includes mobile device management tools (MDM).
· Install and support network devices such as servers, switches, firewalls and printers.
· Performs Active Directory Administration (e.g., Moves, Adds and Changes).
· Manage and maintain cloud based services
· Public DNS, Email and Web Hosting solutions provided by Skycomp from multiple vendors
· Layered security – Security Auditing
· Ability to configure and troubleshoot in a multi-vendor environment
· Support workstation, client facing applications, printers and peripheral devices and software
· Work with Service Desk Dispatcher to ensure requests are routed to the proper resource for a quick and efficient resolution
Expected Results
Through proper execution of the above stated job responsibilities, Computer Systems Technicians will learn the Skycomp way and tools, providing a platform from which to propel them to greater job roles and technical competencies.
Credentials and Experience
· Post-Secondary related degree (ex. Computer Systems Technology)
Why Choose Skycomp?
Below are some of the additional perks Skycomp has to offer their valued team members:
· A comprehensive health benefits plan for the employee and their family
· A RRSP and/or TFSA matching program
· Quarterly bonuses
· Continued training and education
· Various internal contests and rewards
· A company phone/plan and company laptop
· Team building events, outings and more!
As a rapidly growing company, Computer System Technicians have the opportunity to propel themselves into greater job roles and technical competencies.
Be sure to check out the following links for more information!
https://www2.skycomp.ca/go/recruitment
https://www2.skycomp.ca/go/social
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Please list your personal email so that we can reach out to you for next steps if moving forward.
- Do you live in the Niagara, Ontario Region? This is strictly an in-office position. You must be able to work in person at our office.
- Do you have your G license and your own reliable vehicle? This is an absolute must.
Work Location: In person
About Skycomp Solutions Inc.
Skycomp Solutions Inc. is a Managed Service Provider for business with 10-100 employees. Serving the Niagara Region for over 15 years now. We have established long and loyal relationships with our clients and leading manufacturers who share our visions to meet and exceed our customer’s expectations.
Skycomp Solutions provides exceptional IT services for many Niagara Businesses today. Our passion is ensuring your success. Our dedication to our customer’s issues is our priority, “Skycomp, we’re not just your IT Company, we’re your partner.” Your successes are our successes, as our businesses grow together; we make a stronger business community.
Skycomp Solutions is located on the fourth floor of 80 King Street in downtown St. Catharines. We are proud to offer a myriad IT Services from desktop computer support to website hosting. Our secure data center is also located in St. Catharines, so all of your data and hosted services are local and not overseas. We provide other business essentials such as VoIP phone systems, Cloud Backup and more to ensure a productive, cost effective workflow. No matter the size of your company, we support all businesses small and large with the same focus.