About eSentire

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation.

As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.

Position Description:

As Contracts Specialist, you will lead and execute complex contractual matters while providing strategic guidance across the organization, reporting into the Manager, Contracts. This position requires extensive experience in contract management, strong leadership abilities, and excellent analytical and negotiation skills.

Responsibilities Include:

Strategic Contract Management

• Lead and oversee the full contract lifecycle management process, from initial request through execution, ensuring compliance with corporate policies and risk management objectives
• Independently handle complex agreements and negotiations, providing strategic solutions to challenging contractual issues
• Serve as the primary escalation point for junior contract specialists and provide mentorship on complex matters

Legal & Business Partnership

• Partner directly with Manager, Commercial Contracts and Legal Counsel to develop and implement contracting strategies for high-value and complex transactions
• Provide guidance to Sales and other business units on contract structuring, risk assessment, and negotiation strategies
• Assist Manager, Commercial Contracts in proactively identifying and initiating cross-functional initiatives to optimize contract processes and reduce cycle times

Technical Expertise

• Analyze and negotiate complex commercial terms, ensuring alignment with corporate objectives while maintaining acceptable risk levels
• Assist with developing and maintaining standard contract templates and playbooks
• Assist with implement best practices for contract management and risk mitigation
• Assist with the implementation of contract management technology solutions

Leadership & Process Improvement

• Drive continuous improvement initiatives for the contracting process
• Develop and maintain contract policies, procedures, and guidelines
• Mentor junior team members and provide training on contract matters
• Lead special projects related to contract management and process optimization as requested

Contract Operations

• Oversee the maintenance and optimization of the contract database and related documentation
• Manage complex renewal contract solutions and high-value customer custom contracts
• Direct the use of electronic signature systems and ensure proper document control
• Generate and analyze contract metrics and provide regular reporting to leadership

Additional Responsibilities

• Participate in strategic planning sessions with leadership
• Identify and assess contractual risks and propose mitigation strategies
• Lead training sessions for business units on contract matters as requested
• Other strategic initiatives as assigned by leadership

What We Require:

• Minimum 5+ years’ demonstrated experience in process improvement initiatives and contractual and sales operations including reviewing, drafting and negotiating security service, software and technology contracts
• University or college degree in business, financial or legal related discipline or equivalent combination of education and experience
• Demonstrable experience in the software industry / tech environment
• Excellent verbal and written communication skills
• Experience with common contract management and sales systems
• Self-starter, detail oriented and process driven
• Strong attention to detail and a commitment to quality service, strong analytical and problem-solving abilities
• Excellent teamwork and team building skills
• Good organizational skills and the ability to multitask on several projects simultaneously
• Ability to work independently with minimum supervision in a fast-paced environment, adapt to changing priorities, maintain patience in high pressure situations while meeting tight deadlines
• Excellent interpersonal and organizational skills, proactive and “can-do” attitude, able to multi-task
• Able to build and maintain lasting relationships with corporate departments, key business partners, sales teams and customers while being a flexible team player and able to work in cross-functional teams
• High level of proficiency with Sales Force, Microsoft Office and electronic signature software
• Good understanding of Canadian, US business and international business practices

Please note: If the successful candidate lives within 50 km of our office in Waterloo, Ontario this will be a hybrid position (Monday and Friday – work from home, Tuesday, Wednesday and Thursday – work onsite). If the successful candidate lives more than 50 km from our office in Waterloo this will be a remote position.

Our Culture and Values

At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes comprehensive health benefits, a flexible vacation plan, and participation in our company-wide equity program, allowing you to share in the success and growth of our organization.

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using a video conference technology.