THE ROLE

The Client Connections Administrator role is responsible for managing the reception desk and completing a variety of administrative tasks as required for the Client Support Services team.

We are looking for a special, passionate administrative professional who can effectively manage their workflow around competing priorities without sacrificing service quality, and deliver consistent, high-end results on schedule. The successful candidate will be detail driven, highly organized, and will be passionate about providing exceptional client service at all levels.

WHAT YOU’LL DO

• Answering all incoming calls, creating a warm, welcoming, and positive experience for all clients and guests visiting the office
• Collection of incoming mail and coordination of outgoing mail, including inputting Purolator and calling in courier mail
• Scanning of documents throughout the office
• General administration duties including keeping prep kitchen facilities clean and tidy, completing requests for catering and boardroom bookings for events/meetings, etc.
• All other duties or special projects as assigned.
• Creating and updating the following in a timely and accurate manner as directed:
• EPIC Entry for New Business/Prospects including schedule creation and custom form entry
• Policy Document checking including new business and renewals
• Processing Pink Cards
• Record Books
• Updating and maintaining client schedules in EPIC
• Processing Pink Cards
• Additional Accounts Receivable Duties may be assigned.