Job Title: Sales Administration & Office Coordinator

Location: 320 Oakdale Road, North York, ON, M3N 1W5

Terms: TBD

Salary/rate: TBD

Requirements: Bachelor’s Degree or Equivalent; 2-3 years professional experience in Sales and/or Marketing Role. Strong written and verbal communication skills. Microsoft Office Proficiency: Word, Excel, PowerPoint.

About O’Doughs: O’Doughs is a gluten-free and allergen-friendly bakery based in North York, Ontario. We are passionate about creating delicious, high-quality baked goods that everyone can enjoy, regardless of dietary restrictions.

Our range of products—including bagels, breads, buns, muffins, brownies, and more—is distributed across North America, with select international availability in South and Central America, the Caribbean, and Hong Kong. At O’Doughs, we’re committed to making great-tasting products.

O’DOUGHS – BAKE. LIFE. BETTER.

Role: We are seeking a motivated and experienced Sales Administration & Office Coordinator to support our growing sales and marketing team. This role is ideal for someone who is organized, proactive, and enjoys working in a dynamic, collaborative environment.

As much of our sales and marketing team works remotely, this position will serve as the key liaison between the sales and marketing team and our in-office departments, including supply chain, accounting, quality assurance, and operations. The Sales Administration & Office Coordinator will play a critical role in ensuring effective communication and smooth coordination between teams.

In addition to providing administrative and organizational support to the VP of Sales and Marketing, Sales Manager, and Director of Marketing, this role will also be responsible for coordinating and participating in a select number of local consumer and industry trade shows throughout the year.

This position reports directly to the Sales Manager and requires a valid driver’s license and access to a reliable vehicle.

1 - Sales & Marketing Administrative Support

• Assist with sales administrative tasks, including order processing, new account setup, and managing promotional materials.
• Liaise with brokers, distributors, and internal departments to resolve order or account issues.
• Track promotional programs and maintain compliance logs.
• Oversee Shopify e-commerce site and store front activities.

2 - Data Management & Reporting

• Manage product data and images across industry portals (e.g., GS1, 1WorldSync, IXOne).
• Assist with compiling sales reports, broker commission reconciliations, and internal promotional tracking.
• Experience using CRM systems to track customer interactions, manage leads, and support sales team organization is an asset.
• Proficient in Excel, with the ability to create PivotTables and analyze data sets.

3 - Consumer Support & Communication

• Monitor and respond to consumer inquiries via phone, email, website forms, and social media.
• Coordinate with marketing, sales, and quality assurance teams to resolve consumer issues.
• Act as the company representative for community and consumer outreach, particularly with Celiac-related organizations.

4 - Event & Trade Show Coordination

• Organize logistics for local trade shows and consumer events, including booth setup, samples, paperwork, and staffing coordination.
• Participate in events as needed, representing the brand in a professional manner.

5 - Financial Coordination (as applicable)

• Work with accounting to dispute and reconcile distributor and retailer deductions.
• Assist with processing broker commission payments.

6 - Retail & Market Insights

• Conduct periodic retail audits and competitive market analysis.
• Provide feedback to the sales and marketing team to support strategic decisions.

7 - Office Administration & Coordination

• Serve as the primary point of contact between remote teams and in-office departments.
• Coordinate daily office activities to ensure smooth operations.
• Greet visitors, handle incoming calls, and manage general inquiries.
• Maintain office supplies, equipment, and coordinate service requests as needed.

Candidate Requirements:

• Bachelor’s degree or equivalent combination of education and experience
• 2–3 years of professional experience in an administrative, sales support, or marketing role
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience with a CRM platform highly recommended
• Highly organized, self-motivated, and proactive with strong attention to detail
• Previous trade show or event coordination experience is an asset
• Ability to work on-site, 5 days per week
• Valid driver’s license and own a reliable vehicle.