About the role
How will you CONTRIBUTE and GROW?
The main objective of this position is to support the sales and customer service teams in providing credit services to customers, maintaining good customer relations and contributing to the financial health of the Air Liquide Canada organization, while promoting ALC's safety and quality objectives.
- Ensure collection of accounts: Maintain outstanding accounts receivable at 30 days or less. Reviews overdue accounts and confers with customers by telephone to collect overdue amounts. Negotiates repayment methods and terms with customers. Types and sends form letters to customers to encourage them to pay overdue accounts. Coordinates with a third party to facilitate collection efforts on overdue accounts.
- Monitor customer files: Records information regarding customers' financial status and status of collection efforts. Makes daily entries in customer accounts for checks and materials received. Reconciles and monitors accounts monthly to determine and improve customer performance. Talks and consults with sales team as necessary.
- Quality: Ensures that all customer payments are credited accurately and on time. Knows and follows group procedures as outlined in the ALC Quality Manual. Ensures that appropriate corrective and preventive measures are in place to deal with customer problems or complaints.
- Maintains customer relations: Develops a strategy to ensure customer satisfaction and loyalty.
___________________
Are you a MATCH?
- Experience: At least one year's experience in an accounts receivable/collections and/or customer service position.
- Diploma: Post-secondary diploma, college diploma in administration or related field.
- Knowledge: Communication skills required in French and English to serve customers in all regions of Canada, basic accounting and computer skills (Google and Oracle suite an asset).
Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.
About the role
How will you CONTRIBUTE and GROW?
The main objective of this position is to support the sales and customer service teams in providing credit services to customers, maintaining good customer relations and contributing to the financial health of the Air Liquide Canada organization, while promoting ALC's safety and quality objectives.
- Ensure collection of accounts: Maintain outstanding accounts receivable at 30 days or less. Reviews overdue accounts and confers with customers by telephone to collect overdue amounts. Negotiates repayment methods and terms with customers. Types and sends form letters to customers to encourage them to pay overdue accounts. Coordinates with a third party to facilitate collection efforts on overdue accounts.
- Monitor customer files: Records information regarding customers' financial status and status of collection efforts. Makes daily entries in customer accounts for checks and materials received. Reconciles and monitors accounts monthly to determine and improve customer performance. Talks and consults with sales team as necessary.
- Quality: Ensures that all customer payments are credited accurately and on time. Knows and follows group procedures as outlined in the ALC Quality Manual. Ensures that appropriate corrective and preventive measures are in place to deal with customer problems or complaints.
- Maintains customer relations: Develops a strategy to ensure customer satisfaction and loyalty.
___________________
Are you a MATCH?
- Experience: At least one year's experience in an accounts receivable/collections and/or customer service position.
- Diploma: Post-secondary diploma, college diploma in administration or related field.
- Knowledge: Communication skills required in French and English to serve customers in all regions of Canada, basic accounting and computer skills (Google and Oracle suite an asset).
Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.