Chief / Director Emergency Medical Services
About the role
About Niagara EMS
Niagara EMS is a high-performance Emergency Medical Service with a myriad of opportunities for personal growth and job satisfaction. Traditional paramedic response opportunities abound as well as opportunities that are not traditionally offered. We deploy Bicycle Medics, Specialty Response Units (High Angle Response, Tactical and Rescue), Mobile Integrated Health Units (Mental Health, Falls Intervention and Community Response) and Palliative Care. Niagara EMS has an accredited Dispatch Centre of Excellence and with the addition of Emergency Communication Nurses, it extends our ability to help support the people of Niagara in unique ways.
Niagara Region Public Health and Niagara Emergency Medical Services serves a diverse population to provide community services, including but not limited to harm reduction, immunization services, sexual health, and support to the under-housed. Employees are expected to deliver high-quality programs and services while promoting positive work environments that are inclusive, ethical, and accepting.
Job Summary
Reporting to the Commissioner Public Health and Emergency Services, the Chief/Director Emergency Medical Services Division (ESD) is responsible for the nature, extent and quality of Emergency Services and Provincially mandated programs delivered within the division, including Niagara Emergency Medical Services (Paramedic and Communications Services), Emergency Management, 911 PSAP, Regional Fire Coordinator and the CBRN/Hazmat planning and response.
Education
- Post-secondary degree in Business, Public Administration, or in a health sciences field.
- Master degree in Business or Public Administration, or in a health sciences field is preferred.
- Direct experience in the delivery of Emergency Medical Services is required.
Knowledge
- A minimum of 7-10 years’ experience in a senior leadership position in a larger sized emergency medical service (e.g. 250+ staff).
- A minimum 5 years’ experience in an integrated EMS system including ambulance communications (dispatch) within an MPDS environment is strongly preferred
- Experience in innovation and advancement of system design, service, and performance beyond baseline standards and practices
- Applied understanding of Mobile Integrated Health as a model of service delivery
- Demonstrated knowledge of Province of Ontario Ambulance System as well as Canadian and International emergency health service systems
- Knowledge of the health care system in Niagara Region.
- Knowledge of the relevant Acts and Regulations that govern this role’s responsibilities ( Ambulance Act , Highway Traffic Act , Emergency Management Act , Municipal Act etc.).
Responsibilities
- Provides leadership and direction in the development, implementation, and evaluation of Emergency Services and Provincially mandated programs delivered within the division, including Niagara Emergency Medical Services (Paramedic and Communications Services), Emergency Management and Preparedness, 911 PSAP, Regional Fire Co-ordinator and the CBRN/Hazmat planning and response.
- Develops and manages relationships with community, internal and external invested parties, ensuring programs and services continue to support community interests, and plans and initiatives are implemented and managed.
- Establishes operating and administrative policies and practices for the ES division, ensuring alignment with Ministry of Health requirements, regulatory and professional standards, the policies established by Regional Council, and the administrative directions of the MOH/Commissioner.
- Accountable for medium to long range people resource planning for the division, determining ideal organizational structures, fostering a supportive culture, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results.
- Develops, manages and administers annual and multi-year Capital and Operating budgets for the division, ensuring support of Council’s objectives, financial transparency and accountability, budget adherence, identifying and explaining variances and financial reporting is effectively managed in compliance with corporate financial policies.
Special Requirements
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a full Criminal Records Check and submit a Canadian Police Clearance
- Must possess and maintain a valid driver’s license for the class of the vehicle operated
- May be required to support emergency operations under the incident management structure, at the direction of the Emergency Operations Centre Director.
- Vaccine: Influenza– Preferred.
- Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.
To view the full job description and requirements, visit our Careers page - Job Opening #43043 .
Let us know why you would be an excellent team member by submitting your online application no later than August 10, 2025, before midnight by visiting our ‘Careers’ page on our website. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
About NIAGARA REGION
Niagara Region is a Regional municipality serving more than 480,000 people who call Niagara home. We provide services essential to your day-to-day life, from clean water, roads and waste collection to public safety, housing and more.
We believe in social, environmental and economic choices that support our diverse community and foster collaboration with our partners in making Niagara a prosperous place for everyone.
As a Regional government, Niagara Region is composed of 32 council members, who represent Niagara's 12 cities, towns and townships. Geographically, our region is as diverse as the municipal services that sustain it. Located between Lake Ontario and Lake Erie, Niagara encompasses an area of 1,852 km2 and is home to communities rich in both character and history.
Chief / Director Emergency Medical Services
About the role
About Niagara EMS
Niagara EMS is a high-performance Emergency Medical Service with a myriad of opportunities for personal growth and job satisfaction. Traditional paramedic response opportunities abound as well as opportunities that are not traditionally offered. We deploy Bicycle Medics, Specialty Response Units (High Angle Response, Tactical and Rescue), Mobile Integrated Health Units (Mental Health, Falls Intervention and Community Response) and Palliative Care. Niagara EMS has an accredited Dispatch Centre of Excellence and with the addition of Emergency Communication Nurses, it extends our ability to help support the people of Niagara in unique ways.
Niagara Region Public Health and Niagara Emergency Medical Services serves a diverse population to provide community services, including but not limited to harm reduction, immunization services, sexual health, and support to the under-housed. Employees are expected to deliver high-quality programs and services while promoting positive work environments that are inclusive, ethical, and accepting.
Job Summary
Reporting to the Commissioner Public Health and Emergency Services, the Chief/Director Emergency Medical Services Division (ESD) is responsible for the nature, extent and quality of Emergency Services and Provincially mandated programs delivered within the division, including Niagara Emergency Medical Services (Paramedic and Communications Services), Emergency Management, 911 PSAP, Regional Fire Coordinator and the CBRN/Hazmat planning and response.
Education
- Post-secondary degree in Business, Public Administration, or in a health sciences field.
- Master degree in Business or Public Administration, or in a health sciences field is preferred.
- Direct experience in the delivery of Emergency Medical Services is required.
Knowledge
- A minimum of 7-10 years’ experience in a senior leadership position in a larger sized emergency medical service (e.g. 250+ staff).
- A minimum 5 years’ experience in an integrated EMS system including ambulance communications (dispatch) within an MPDS environment is strongly preferred
- Experience in innovation and advancement of system design, service, and performance beyond baseline standards and practices
- Applied understanding of Mobile Integrated Health as a model of service delivery
- Demonstrated knowledge of Province of Ontario Ambulance System as well as Canadian and International emergency health service systems
- Knowledge of the health care system in Niagara Region.
- Knowledge of the relevant Acts and Regulations that govern this role’s responsibilities ( Ambulance Act , Highway Traffic Act , Emergency Management Act , Municipal Act etc.).
Responsibilities
- Provides leadership and direction in the development, implementation, and evaluation of Emergency Services and Provincially mandated programs delivered within the division, including Niagara Emergency Medical Services (Paramedic and Communications Services), Emergency Management and Preparedness, 911 PSAP, Regional Fire Co-ordinator and the CBRN/Hazmat planning and response.
- Develops and manages relationships with community, internal and external invested parties, ensuring programs and services continue to support community interests, and plans and initiatives are implemented and managed.
- Establishes operating and administrative policies and practices for the ES division, ensuring alignment with Ministry of Health requirements, regulatory and professional standards, the policies established by Regional Council, and the administrative directions of the MOH/Commissioner.
- Accountable for medium to long range people resource planning for the division, determining ideal organizational structures, fostering a supportive culture, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results.
- Develops, manages and administers annual and multi-year Capital and Operating budgets for the division, ensuring support of Council’s objectives, financial transparency and accountability, budget adherence, identifying and explaining variances and financial reporting is effectively managed in compliance with corporate financial policies.
Special Requirements
- In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a full Criminal Records Check and submit a Canadian Police Clearance
- Must possess and maintain a valid driver’s license for the class of the vehicle operated
- May be required to support emergency operations under the incident management structure, at the direction of the Emergency Operations Centre Director.
- Vaccine: Influenza– Preferred.
- Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.
To view the full job description and requirements, visit our Careers page - Job Opening #43043 .
Let us know why you would be an excellent team member by submitting your online application no later than August 10, 2025, before midnight by visiting our ‘Careers’ page on our website. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.
About NIAGARA REGION
Niagara Region is a Regional municipality serving more than 480,000 people who call Niagara home. We provide services essential to your day-to-day life, from clean water, roads and waste collection to public safety, housing and more.
We believe in social, environmental and economic choices that support our diverse community and foster collaboration with our partners in making Niagara a prosperous place for everyone.
As a Regional government, Niagara Region is composed of 32 council members, who represent Niagara's 12 cities, towns and townships. Geographically, our region is as diverse as the municipal services that sustain it. Located between Lake Ontario and Lake Erie, Niagara encompasses an area of 1,852 km2 and is home to communities rich in both character and history.