external posting

job title: Operations Intern, DET OHT

job ID #: DETOHT OI 25-0702

department: Downtown East Toronto Ontario Health Team

reports to: Manager, Operations and Population Health, DET OHT

salary range: $23.98 per hour

status: Part Time, Contract (One Year)

hours: 18.75 hours per week (0.5 FTE)

Vacancy: 1

background:

The Downtown East Toronto Ontario Health Team (DET OHT) is a group of 45 health and social service provider organizations (Team Members) who have deep roots in the community and is committed to creating an integrated system of care. The vision of the DET OHT is to provide our community with seamless access to inclusive, high quality, and responsive care through one connected system of diverse providers and community members who enthusiastically embody holistic approaches to improving population and individual health and well-being. This vision is brought forward by ensuring Client and Family Centered Care; Health Equity; Diversity, Equity and Inclusion; Transparent Collaboration; Quality Improvement; and Responsive Leadership.

about the role:

Working under the supervision and guidance of the DET OHT Manager of Operations and Population Health, the Operations Internwill work with DET OHT’s Operations team to provide administrative support for key initiatives and projects.

With supervision and guidance from the DET OHT Manager of Operations and Population Health, the Operations Internwill provide research and administrative assistance to support the successful launch and implementation of strategic projects and initiatives in addition to general support to the DET OHT. This position is ideal for individuals interested in healthcare system transformation and community health programming.

Depending on implementation constraints and timelines, some of the deliverables that the Operations Internwill support may include:

• Updated visuals and communication materials
• Database maintenance of relevant health and social services to support the target population.
• Communication products detailing available services.
• Functional and user-friendly tools to enhance service delivery and client intake processes.
• Regular updates and maintenance of project materials and resources.

The Operations Internwill also be tasked with general administrative duties such as creating and/or editing PowerPoint slide presentations, updating databases and websites, taking notes, and transcribing. As such, the successful candidate will be expected to participate in the ongoing business of the DET OHT (e.g., attending meetings, participating in committee work, writing reports) to provide support to colleagues and the project team as required.

we believe in work-life balance and offer:

• A competitive salary.
• Membership in Healthcare of Ontario Pension Plan (HOOPP).

Responsibilities and Tasks:

Research Skills

• Review and synthesize peer-reviewed and grey literature, and analyze internal documents and databases related to project needs.
• Conduct a thorough environmental scan to assess primary care needs for the target population.
• Developing data collection methods, including survey design, through appropriate platforms i.e. Survey Monkey
• If needed, support key informant interviews, through development of interview guide and synthesis and analysis of key findings
• Providing summary of evidence-based findings to the Supervisor, organized in relevant population health themes
• Editing and analyzing data throughout project
• Developing key themes and findings, and comparing survey data with evidence review with support from the Operations Manager

Project Design and Implementation

• Develop and maintain a database that consolidates primary care, health, and social services information.
• Create visual summaries of services to support attachment to and access to comprehensive primary care for the target population.
• Design and create tools to facilitate the successful implementation of health services, such as a screening/intake tool and a navigation cheat sheet.

Project Management and Administration

• Writing meeting minutes and notes during meetings; transcribing meetings if needed
• Updating internal databases as required
• Developing project tools as required i.e. screening, intake
• Writing corporate emails as needed
• Sending email reminders as necessary
• Scheduling meetings including via Zoom and/or phone as necessary
• Monitoring data collection and informing Supervisor of any issues as they arise

Community Member Engagement

• Assist with engaging Community Members in co-design

To thrive in this role, you’ll need

education, experience:

• At least 3 years of undergraduate experience, preferably in Public Health, Community Health Sciences, Social Work, Psychology and/or equivalent
• Experience working with priority populations is an asset
• Proven interpersonal and organizational skills in a professional setting.
• Diligent and self-motivated with a high proficiency in written and verbal communication.

knowledge and skills:

• Understanding community health priorities is an asset.
• Must have basic research skills including ability to review the evidence-base, including retrieving peer-reviewed journal articles.
• Ability to design research tools including but not limited to surveys or key informant interview guides.
• Excellent organizational and administrative skills.
• Proven ability to meet tight deadlines and achieve results in a timely manner.
• Strong interpersonal skills and proven ability to build and maintain positive relationships with staff, peers and stakeholders.
• Strong problem-solving skills and ability to recognize when to appropriately escalate
• Proficient in data management and visualization tools including but not limited to advanced use of PowerPoint.
• Ability to work independently and as part of a team.
• Proficient computer skills including Zoom and Survey Monkey.
• Excellent English language skills - both oral and written.

conditions of employment:

• Offer of employment is contingent upon satisfactory outcome of background checks i.e., professional references, education verification, criminal background check, and vulnerable sector check.
• Understands and works within the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

working conditions:

This position requires working in a fast-paced environment meeting the needs of multiple stakeholders. Time management, multi-tasking, initiative, organization and prioritizing are essential. Occasional work outside of normal working hours may be required, to meet with clients, vendors and partners.

to apply: Please forward a cover letter and resume (saved as one document) Job ID# DETOHT OI 25-0702 to myjob@sherbourne.on.ca by 5:00 pm on July 16, 2025.

The organization is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation, and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

BOLD. KIND. REAL. OPEN. WE CARE.

Job Type: Part-time

Pay: $24.00 per hour

Expected hours: 18.75 per week

Benefits:

• Casual dress
• On-site parking
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2025-07-16