Category: Administration

Main location: Canada, Quebec, Montréal

Position ID: J0725-2195

Employment Type: Full Time

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our partners help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and more than 62,000 customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

• Work environment recognized as one of the best in the Canada (Great Place to Work certified);
• Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
• Career development supported by a professional development plan;
• Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
• Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities:

• Plan, organize, and supervise time management system implementation projects.
• Manage the department's human, material, and financial resources.
• Ensure full management of time stamp inventories (procurement, installation, maintenance, replacement, stock tracking).
• Collaborate with Payroll, HR, and Operations implementation teams to ensure smooth integration of systems.
• Develop and implement procedures and performance indicators.
• Train, guide, and engage the implementation team.
• Provide consulting services to internal and external partners.
• Ensure that practices comply with current standards and organizational policies.
• Produce management reports and make strategic recommendations to leadership.
• Deliver high-quality service to our clients.
• Communicate relevant information to ensure smooth operational functioning.
• Participate in client meetings.
• Anticipate events and workload fluctuations to prepare the team.
• Ensure that various tasks are performed in line with service level agreements.
• Manage customer complaints and claims.
• Oversee training planning and needs.
• Establish, review, analyze, and present productivity standards for the department.
• Improve team efficiency using an optimization and continuous improvement approach.
• Take an active role in strategic planning and the deployment of certain operational projects.
• Support and advise the team: participate in ongoing performance feedback meetings and implement tools that foster employee development.
• Address team performance issues and establish corrective action plans when necessary.
• Analyze monthly team results to ensure activities are performed with maximum efficiency.

Required qualifications to be successful in this role:

• University degree in management, information technology, or a related field
• Minimum of 5 to 7 years of relevant experience, including 3 years in team or project management
• Knowledge of time management systems and time clock technologies
• Experience in inventory management or logistics (an asset)
• Excellent communication, leadership, and problem-solving skills
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Experience in payroll management (an asset).
• Strong communication skills.
• Leadership, accountability, initiative, and autonomy.
• Ability to work collaboratively and share experience and knowledge.
• Good understanding of priorities and ability to meet deadlines.
• Ability to adapt to change.
• Willingness to challenge existing work methods.
• Ability to interact effectively with other departments.
• Proficiency with tools such as Excel, Word, and PowerPoint.
• Bilingualism is essential: fluency in both French and English, spoken and written.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• English
• French
• Analytical Thinking
• Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.