Join the CLS Catering Services Team! CLS Catering Services Ltd. is a joint venture of LSG Sky Chefs and Cathay Pacific Airways Ltd., a leader in airline catering and a provider of integrated services solutions. These include catering, packaged food solutions, convenience retail, airport lounge catering, home delivery and aviation security services. The company’s extensive know-how in culinary excellence and logistics has led to its’ successful entry in adjacent markets, such as train services and retail. Today, LSG Sky Chefs delivers over 560 million meals a year and is present at 205 airports in 53 countries. CLS operates from Vancouver, Calgary and Toronto airports and has been an industry leader in Canada for over 20 years

Job Description

Reporting to the Operations Manager, the Operations Supervisor is responsible for all aspects in the operations department including training, planning, assigning, directing and managing work while adhering to company policy and procedures. Also focusing on how to reduce labor cost and promote workplace safety.

Job Duties:

• Supervise and direct workforce and maintain quality standards while improving the efficiency of the department.
• Meet and exceed departmental productivity and efficiency targets; continually striving to improve the quality standard of airline catering service delivered to the airline customers.
• Review processes and implement process improvements in line with company best practices.
• Develop, plan, implement and maintain all training activities.
• Direct and supervise and schedule the work for all Drivers, Bond Room, Galley Equipment team
• Monitor the flight loading and off-loading activities and ensure those activities are accurate and on time while following customer specifications and requirements.
• Liaise with customers on day to day operational changes to meet on time performance
• Manage the work schedule and assign work according to daily flight requirements; adjust as needed on a continual basis.
• Maintain accurate records for all daily operations.
• Conduct internal audits as required to ensure compliance with policies and procedures.
• Project work as assigned by the Operations Manager.
• Ensure adherence to company policies and safety regulations.
• Coach and discipline of staff as necessary
• Ensure all health and safety standards are met
• Conduct accident investigations and corrective actions are met
• Ensure compliance to ramp safety standards and conduct A1 checks
• Conduct adjustment on daily work schedule and assign work to staff according to the daily flight movement for providing good quality service to customers and achieving maximum productivity
• Supervise the staff for the observance of the safety standards and promote the safety at work in the Company
• Coordinate catering delays, aircraft changes, meal increases, and other non-scheduled activities as needed
• Performs other duties as required.

Skills and Abilities Required:

• 3 to 5 years of operational experience in a union environment with proven leadership abilities
• Valid driver’s license Class 5, and able to meet security clearance requirements for Ramp Access. (Maintain RAIC & DA)
• Motivated self-starter with good communication skills.
• Process oriented with good organizational abilities.
• Ability to work effectively in a team environment.
• Excellent Customer Relations skills.
• Good command of English, written and spoken.
• Good organizational skills.
• Good radio etiquette.
• Sound knowledge of Microsoft office (Word/Excel/PowerPoint/Outlook)
• Must be able to work a variety of shifts as required by the operation.
• Experience or familiarity with Lean/Six Sigma concepts or process management would be an asset.
• Effective leadership skills, with a strong focus on operations and business processes. Must be able to supervise workforce including; coaching, directing, motivating and progressive discipline as necessary.
• Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.

In return, we offer an excellent compensation program including a competitive salary and benefits package. Please note that all employment is contingent upon the selected candidate’s successful clearance of all compliance requirements such as a clear medical and criminal record.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $58,000.00-$62,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overtime
• Weekends as needed

Ability to commute/relocate:

• Richmond, BC V7B 1C2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work any days, any shifts?

Experience:

• Supervising: 2 years (preferred)

Licence/Certification:

• Canadian Citizen, Permanent Residence, Work Permit (required)

Work Location: In person