POSITION SUMMARY:

▪ Customer Service Associates are responsible for front line customer service and

reception duties at recreation facilities within the Town of Fort Frances.

DIRECTION RECEIVED:

▪ Works under direction and supervision of the Recreation and Aquatics Supervisor

DIRECTION OF OTHERS:

▪ The Customer Service Associate does not have any direct supervisory

responsibilities but may provide task direction to others on occasion.

GENERAL RESPONSIBILITIES:

▪ Ensures an exceptional customer experience for all visitors to the Memorial Sports

Centre (MSC).

▪ Addresses general inquiries from members of the public and helps to address any

issues or concerns that may arise.

▪ Provides in-depth and up-to-date information on the Centre’s programs, policies,

procedures, events, and activities.

▪ Assists patrons and processes all transactions associated with all aspects of

program registration, facility booking, and membership purchase/renewal.

▪ Champions and promotes the Memorial Sports Centre and its programming to help

engage the public, drive interest, and to increase overall participation levels

throughout the facility.

▪ Answers telephones and provides direction to customers as required; responding to

all inquiries in a timely manner.

▪ Follows all daily cash handling/cash out procedures, including the preparation of the

daily deposit reconciliation, while ensuring accuracy and thoroughness throughout.

▪ Maintains a safe and clean working environment for coworkers and the general

public, including identifying and immediately reporting any safety hazards or damage

to the facility or equipment.

▪ Communicates and interacts effectively with other facility staff and coworkers.

▪ Completes all opening and closing duties, as per established procedures.

▪Assists in the maintenance of an organized and effective filing system.

▪Completes other duties as assigned.

EDUCATION AND QUALIFICATIONS:

▪Secondary School Diploma

▪Six (6) months of relevant experience in a customer-facing role.

▪ Experience providing front line customer service.

▪ Experience handling cash and completing related administrative duties.

▪Customer-service orientation with the ability to handle difficult situations tactfully and professionally.

▪ Demonstrated problem-solving skills and the ability to work well both independently and in a team setting.

▪ Demonstrated ability to effectively multi-task and handle changing priorities.

▪ Strong organizational skills and attention to detail.

▪ Proficient with computers and associated software applications (MS Office, etc.).

▪ Previous experience operating a Point of Sale (POS) terminal would be considered an asset.

▪ Previous experience using booking and registration software. (i.e. CLASS or ActiveNet) would be considered an asset.

▪ A satisfactory Criminal Record Check will be required as a condition of hire.

▪Demonstrated ability to establish effective working relationships with fellow employees and the general public, as well as the ability to work independently and as part of a team.

EFFORT:

▪Office and clerical work require concentration for short to moderate periods of time. Work is subject to continuous interruptions and priority shifts.

▪Critical demands relate to short timelines to meet deadlines for assignments.

▪Muscular and sensory strain along with sensory exertion for moderate to long periods while inputting data via keyboard.

▪The employee must occasionally lift and / or move up to 25 pounds.

WORKING CONDITIONS:

▪Evening, weekend, and holiday shifts.

▪On rare occasions, work out of town may be required while attending courses, meetings, or seminars.

▪The incumbent spends 95% of the most workdays indoors in a climate controlled, open public space. The incumbent is rarely exposed to disagreeable outdoor conditions, due to occasional local travel to make purchases, or pick up mail from Civic Centre.

▪Occasional exposure to minor disagreeable conditions, such as noise, and occasional difficult behavior from clients

Job Type: Part-time

Pay: $24.97-$30.66 per hour

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person