Top Benefits
About the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description CPS Proxy Pay Account Services Representative establishes and maintains great working relationships with assigned client accounts, serving as the main day-to-day contact between program administrators or relationship managers. This role ensures the accurate and timely processing of payments via phone and online portals, while proactively identifying and resolving issues to maintain high levels of client satisfaction. Lifts quality through identifying improvement opportunities, reporting issues, and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client and supplier facing position where duties involving customer contact performed primarily through telephone or email communication methods. This role may be required to work some weekends and holidays. The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.
Start Date: July 28th, 2025 Schedule: 8am-4:30pm Monday-Friday Basic Qualifications
- High school diploma or equivalent
- Typically three to five years of customer service experience
Preferred Skills/Experience
- Effective verbal, written, and interpersonal communication skills
- Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
- Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
- Thorough knowledge of all relevant operational processes and procedures and company products and services
- Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
- Ability to perform interest calculations and account adjustments
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits :
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Posting may be closed earlier due to high volume of applicants.
About Elavon Europe
In a world that sees a sale as the step before ‘goodbye’, Elavon views things differently. Because behind every payment is a person.
Each sale is an opportunity to connect, in all sorts of places and on the latest technology platforms. And it’s our people who help businesses take those payments – and make those connections.
In Europe, more than 4,300 teammates power potential from Elavon bases in Ireland, the United Kingdom, Germany, Poland, Sweden, Spain and Norway.
We lead from the top down in our commitment to inclusion, with the integration of diversity, equity and inclusion into the Elavon business strategy.
Three business resource groups focus on celebrating diversity, on women’s development and on employee engagement, while employee-led Support Circles offer support and inspiration to teammates.
Through initiatives like our mentoring programmes, we support each other so everyone can reach their full potential. But our commitments don’t stop at our office doors: not only do we empower our customers, but we also run volunteer programmes in our local communities. We do all this by embracing challenges, thinking differently and working smarter – together. We think that’s worth celebrating.
At Elavon, our power comes from our people. We’re not just processing payments; we’re forging connections. Come and connect with us.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Your information is processed in line with Elavon’s Privacy Policy: https://www.elavon.co.uk/privacy-policy.html
Top Benefits
About the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description CPS Proxy Pay Account Services Representative establishes and maintains great working relationships with assigned client accounts, serving as the main day-to-day contact between program administrators or relationship managers. This role ensures the accurate and timely processing of payments via phone and online portals, while proactively identifying and resolving issues to maintain high levels of client satisfaction. Lifts quality through identifying improvement opportunities, reporting issues, and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client and supplier facing position where duties involving customer contact performed primarily through telephone or email communication methods. This role may be required to work some weekends and holidays. The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.
Start Date: July 28th, 2025 Schedule: 8am-4:30pm Monday-Friday Basic Qualifications
- High school diploma or equivalent
- Typically three to five years of customer service experience
Preferred Skills/Experience
- Effective verbal, written, and interpersonal communication skills
- Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
- Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
- Thorough knowledge of all relevant operational processes and procedures and company products and services
- Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
- Ability to perform interest calculations and account adjustments
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits :
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Posting may be closed earlier due to high volume of applicants.
About Elavon Europe
In a world that sees a sale as the step before ‘goodbye’, Elavon views things differently. Because behind every payment is a person.
Each sale is an opportunity to connect, in all sorts of places and on the latest technology platforms. And it’s our people who help businesses take those payments – and make those connections.
In Europe, more than 4,300 teammates power potential from Elavon bases in Ireland, the United Kingdom, Germany, Poland, Sweden, Spain and Norway.
We lead from the top down in our commitment to inclusion, with the integration of diversity, equity and inclusion into the Elavon business strategy.
Three business resource groups focus on celebrating diversity, on women’s development and on employee engagement, while employee-led Support Circles offer support and inspiration to teammates.
Through initiatives like our mentoring programmes, we support each other so everyone can reach their full potential. But our commitments don’t stop at our office doors: not only do we empower our customers, but we also run volunteer programmes in our local communities. We do all this by embracing challenges, thinking differently and working smarter – together. We think that’s worth celebrating.
At Elavon, our power comes from our people. We’re not just processing payments; we’re forging connections. Come and connect with us.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Your information is processed in line with Elavon’s Privacy Policy: https://www.elavon.co.uk/privacy-policy.html