Procurement Systems Specialist
About the role
JOB INFORMATION
Requisition ID: 11656
Number of Vacancies: 1
Department: Procurement and Category Management (20000714) - Procurement Systems & Administration (30000548)
Salary Information: $96,460.00 - $120,611.40
Pay Scale Group: 09SA (CAN/S/J/09SA)
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: July 28, 2025
Last Day to Apply: August 11, 2025
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
The Procurement Systems Specialist will support the Procurement & Category Management (PCM) Department’s transition to SAP Ariba by analyzing existing systems and data, working with stakeholders to understand current business and software system processes, mapping and documenting current processes as needed, providing input regarding the design and functioning of future-state systems, facilitating the implementation of SAP as it relates to PCM, and performing other system and data analysis. The incumbent will also be responsible for administering and maintaining PCM’s business systems and related applications, developing reports and dashboards utilizing Business Intelligence applications providing statistical analysis, summaries, KPI reporting, and on-going support in accordance with best practices, and TTC policies and procedures. This includes staying up-to-date with emerging technologies, gathering and analyzing information from multiple sources (including, but not limited to, consultants, internal and external auditors, other Public Organizations like the City of Toronto), facilitating the development of strategic plans to drive improvements, communicating recommendations (including appropriate road-maps and action plans), developing business solutions, facilitating the implementation of approved projects, configuring applications, and providing quality assurance testing. Responsible for providing training to PCM staff regarding computerized systems and related applications.
What You Will Do
You will research and document the current state of core PCM processes and system functionality in partnership with PCM staff and management and identify process gaps to facilitate the design and implementation of revised business processes that improve the functionality/user experience of PCM’s systems/technologies, data exchange, and reporting tools and are aligned with industry best practices and new technology.
You will elicit functional requirements from various stakeholders using a variety of methods such as interviews, documents, workshops, etc to create functional specifications and other technical documentation as required and work in partnership with PCM management and Information Technology Services (ITS) to develop solutions that best meet overall business needs.
You will assist with identifying test scenarios, developing test scripts and executing testing in support of user acceptance testing.
You will support and execute Change Management Plans associated with approved projects by applying structured implementation approaches which may require changes to organizational culture, staff, process and technology across multiple user groups. This includes development of training plans, literature and training of PCM staff.
The incumbent will provide analytical technical advice and expertise on industry best-practices related to procurement systems data management, reporting and controls as well as provide on-going guidance, continuous improvement and training to PCM Staff and evaluate the effectiveness and cost benefit of implemented processes.
You will participate in project team meeting and other meetings as required and communicate regularly with PCM Leadership Teams on status of ongoing activities and project implementation activities.
You will ensure effective administration & application functionality of all PCM information systems/applications, coordinate and monitor the use of systems, resolve system functionality issues and assist with required maintenance and design enhancements.
You will ensure business critical systems/applications are functioning and taking immediate action when issues occur by performing preliminary analysis to confirm issues reported - creating IT incident/request tickets, testing and confirming resolutions and providing updates as required to end users of system.
You will conducting analyses, assessments and evaluations of PCM practices, procedures, methods, systems and controls as they relate to computing systems, client interaction, reporting & KPIs, recommend and implementing improvements to the same to ensure the business function is optimized and is aligned with best practices
You will maintain and modify, with ITS as needed, PCM’s intranet website, suggest improvements, post documents and provide support.
The incumbent will be asubject matter expert with other departments to improve system functions and to introduce new system functionality to meet TTC requirements as required.
Performs related duties as assigned.
What Skills Do You Bring?
Apply analytical skills
Develop/document policies and procedures
Gather information and conduct research
Manage change
Manage projects
Provide specialized consultation
Train and instruct individuals and / or groups
What Qualifications Do You Bring?
- Completion of a University Degree in Information Technology, Business or a related quantitative discipline or a combination of education, training and experience deemed to be equivalent combined with related experience in similar medium to large-size organizational environments.
- Significant experience with business systems analysis and optimization including demonstrated experience eliciting requirements, preparing functional design documents and translating business process solutions into technical requirements.
- Experience with procurement systems data management, reporting and controls.
- Good working knowledge of procurement processes and methods.
- Demonstrated ability to engage multiple stakeholders, manage expectations, and ability to work both autonomously and collaboratively.
- Experience working on cross-functional teams and procurement projects which may include external Public and/or Private Sector Partners.
- Proven experience in successfully implementing SAP ERP Systems (S4/HANA and Ariba), and corresponding supporting frameworks. Experience with SAP Procurement modules mandatory.
- Experience with Change Management / Procurement Process Improvements.
- Logical thinker able to develop, communicate and deliver clear strategy and action plans.
- Demonstrable knowledge of and practical experience in Six Sigma Lean and Continuous Improvement principles and best practices.
- Knowledge of system and end user support functions and data security/audit principles and procedures
- Good understanding of project management concepts and practices
- Excellent verbal/written communication and presentation skills
- Ability to keep up to date with current industry developments and market trends regarding information systems and procurement
- Acquainted with latest reporting and monitoring dashboards techniques.
- Strong knowledge of information systems and computer technology concepts, principles and practices and their application in a business environment
- Proficiency with Business Intelligence applications such as Microstrategy, SAP Ariba, Crystal Reports, and significant experience working with Microsoft Office, MS Visio, Project, and Access
- Good judgement; well-developed analytical and problem solving skills; effective interpersonal, verbal and written communication skills
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
- Must have or be able to quickly acquire knowledge of TTC and departmental policies, practices and standards relevant to the work performed
- SAP Certifications on S4/Hana, SAP-Ariba or SAP-Fieldglass is an asset
- Experience as a consultant is an asset
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
About Toronto Transit Commission
The Toronto Transit Commission has a rich history dating back to 1921. Since that time, the TTC has grown to become North America's third largest transit system, providing 1.7 million customer journeys every workday, or around 540 million rides per year.
The TTC has a proud record for providing safe, reliable transit. Operating across five distinct modes of transportation, the TTC has developed a reputation for excellence in the integration of those modes through well-proven design.
A full-service operator, the TTC is capable of undertaking virtually every activity in-house via our 14,000 dedicated and professional employees.
Toronto's transit system should match the experience of living in such a city: a high quality, accessible network that understands what our customers need and delivers what matters most to them. The TTC is committed to delivering a world-class transit system.
Procurement Systems Specialist
About the role
JOB INFORMATION
Requisition ID: 11656
Number of Vacancies: 1
Department: Procurement and Category Management (20000714) - Procurement Systems & Administration (30000548)
Salary Information: $96,460.00 - $120,611.40
Pay Scale Group: 09SA (CAN/S/J/09SA)
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: July 28, 2025
Last Day to Apply: August 11, 2025
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
Career Opportunity
The Procurement Systems Specialist will support the Procurement & Category Management (PCM) Department’s transition to SAP Ariba by analyzing existing systems and data, working with stakeholders to understand current business and software system processes, mapping and documenting current processes as needed, providing input regarding the design and functioning of future-state systems, facilitating the implementation of SAP as it relates to PCM, and performing other system and data analysis. The incumbent will also be responsible for administering and maintaining PCM’s business systems and related applications, developing reports and dashboards utilizing Business Intelligence applications providing statistical analysis, summaries, KPI reporting, and on-going support in accordance with best practices, and TTC policies and procedures. This includes staying up-to-date with emerging technologies, gathering and analyzing information from multiple sources (including, but not limited to, consultants, internal and external auditors, other Public Organizations like the City of Toronto), facilitating the development of strategic plans to drive improvements, communicating recommendations (including appropriate road-maps and action plans), developing business solutions, facilitating the implementation of approved projects, configuring applications, and providing quality assurance testing. Responsible for providing training to PCM staff regarding computerized systems and related applications.
What You Will Do
You will research and document the current state of core PCM processes and system functionality in partnership with PCM staff and management and identify process gaps to facilitate the design and implementation of revised business processes that improve the functionality/user experience of PCM’s systems/technologies, data exchange, and reporting tools and are aligned with industry best practices and new technology.
You will elicit functional requirements from various stakeholders using a variety of methods such as interviews, documents, workshops, etc to create functional specifications and other technical documentation as required and work in partnership with PCM management and Information Technology Services (ITS) to develop solutions that best meet overall business needs.
You will assist with identifying test scenarios, developing test scripts and executing testing in support of user acceptance testing.
You will support and execute Change Management Plans associated with approved projects by applying structured implementation approaches which may require changes to organizational culture, staff, process and technology across multiple user groups. This includes development of training plans, literature and training of PCM staff.
The incumbent will provide analytical technical advice and expertise on industry best-practices related to procurement systems data management, reporting and controls as well as provide on-going guidance, continuous improvement and training to PCM Staff and evaluate the effectiveness and cost benefit of implemented processes.
You will participate in project team meeting and other meetings as required and communicate regularly with PCM Leadership Teams on status of ongoing activities and project implementation activities.
You will ensure effective administration & application functionality of all PCM information systems/applications, coordinate and monitor the use of systems, resolve system functionality issues and assist with required maintenance and design enhancements.
You will ensure business critical systems/applications are functioning and taking immediate action when issues occur by performing preliminary analysis to confirm issues reported - creating IT incident/request tickets, testing and confirming resolutions and providing updates as required to end users of system.
You will conducting analyses, assessments and evaluations of PCM practices, procedures, methods, systems and controls as they relate to computing systems, client interaction, reporting & KPIs, recommend and implementing improvements to the same to ensure the business function is optimized and is aligned with best practices
You will maintain and modify, with ITS as needed, PCM’s intranet website, suggest improvements, post documents and provide support.
The incumbent will be asubject matter expert with other departments to improve system functions and to introduce new system functionality to meet TTC requirements as required.
Performs related duties as assigned.
What Skills Do You Bring?
Apply analytical skills
Develop/document policies and procedures
Gather information and conduct research
Manage change
Manage projects
Provide specialized consultation
Train and instruct individuals and / or groups
What Qualifications Do You Bring?
- Completion of a University Degree in Information Technology, Business or a related quantitative discipline or a combination of education, training and experience deemed to be equivalent combined with related experience in similar medium to large-size organizational environments.
- Significant experience with business systems analysis and optimization including demonstrated experience eliciting requirements, preparing functional design documents and translating business process solutions into technical requirements.
- Experience with procurement systems data management, reporting and controls.
- Good working knowledge of procurement processes and methods.
- Demonstrated ability to engage multiple stakeholders, manage expectations, and ability to work both autonomously and collaboratively.
- Experience working on cross-functional teams and procurement projects which may include external Public and/or Private Sector Partners.
- Proven experience in successfully implementing SAP ERP Systems (S4/HANA and Ariba), and corresponding supporting frameworks. Experience with SAP Procurement modules mandatory.
- Experience with Change Management / Procurement Process Improvements.
- Logical thinker able to develop, communicate and deliver clear strategy and action plans.
- Demonstrable knowledge of and practical experience in Six Sigma Lean and Continuous Improvement principles and best practices.
- Knowledge of system and end user support functions and data security/audit principles and procedures
- Good understanding of project management concepts and practices
- Excellent verbal/written communication and presentation skills
- Ability to keep up to date with current industry developments and market trends regarding information systems and procurement
- Acquainted with latest reporting and monitoring dashboards techniques.
- Strong knowledge of information systems and computer technology concepts, principles and practices and their application in a business environment
- Proficiency with Business Intelligence applications such as Microstrategy, SAP Ariba, Crystal Reports, and significant experience working with Microsoft Office, MS Visio, Project, and Access
- Good judgement; well-developed analytical and problem solving skills; effective interpersonal, verbal and written communication skills
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees
- Must have or be able to quickly acquire knowledge of TTC and departmental policies, practices and standards relevant to the work performed
- SAP Certifications on S4/Hana, SAP-Ariba or SAP-Fieldglass is an asset
- Experience as a consultant is an asset
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
About Toronto Transit Commission
The Toronto Transit Commission has a rich history dating back to 1921. Since that time, the TTC has grown to become North America's third largest transit system, providing 1.7 million customer journeys every workday, or around 540 million rides per year.
The TTC has a proud record for providing safe, reliable transit. Operating across five distinct modes of transportation, the TTC has developed a reputation for excellence in the integration of those modes through well-proven design.
A full-service operator, the TTC is capable of undertaking virtually every activity in-house via our 14,000 dedicated and professional employees.
Toronto's transit system should match the experience of living in such a city: a high quality, accessible network that understands what our customers need and delivers what matters most to them. The TTC is committed to delivering a world-class transit system.