CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront. We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream. We’re looking for passionate players who share our core values and will help us become THE industry leader!

At CCM Hockey, we live our values everyday:
Authenticity: Standing up for who you are, doing what you mean and what you believe in.

Empowerment: Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference.

Teamwork: A team that works together always beats a team of highly skilled individual players.

Respect: Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.

PURPOSE

Our Consumer Services team acts as the link between our valued consumers and the CCM brand. In constant contact with our consumers, our focus is to provide an excellent experience with the brand. Reporting to the Customer Service Supervisor, the CSR uses their great listening skills to resolve problems while going above and beyond to provide excellent service to our customers.

KEY ACCOUNTABILITIES

• Process claims: analyse warranty admissibility, follow-up on product replacement, etc.;
• Proactively manage the warranty portal to ensure accuracy of orders and on time delivery;
• Answer consumer calls and emails;
• Handle issues in a timely and efficient manner;
• Communicate and follow up when required with the distribution center, purchasing, product and traffic departments

KNOWLEDGE SKILLS & ABILITIES

• College diploma in administration or related field;
• A minimum of 1 to 3 years of experience;
• Retail Experience – direct contact with consumers, a strong asset;
• Excellent knowledge of Microsoft Office, specifically Excel;
• Ability to offer superior customer service;
• Strong communication skills over the phone and via email;
• Ability to provide solutions and solve issues;
• Bilingual (French and English).

WHY JOIN THE CCM TEAM?

• Competitive salaries, including a performance-based bonus program.
• Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1.
• Group retirement pension plan with employer matching (up to 5% of base salary).
• 3 weeks of vacation per year prorated as of your start date.
• Discounted prices on CCM products.
• Free gym at the head office.
• Fun social events throughout the year.

At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.

Please note that only retained candidates will be contacted. We respectfully ask agencies to not contact us or send unsolicited applications. We thank all applicants for their interest.

• Please note that the benefits may vary depending on the location and the position. All unionized employees are governed by the collective agreement.