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Practice and Service Advisor

Victoria, BC
CA$90,797 - CA$103,685/year
Mid Level
full_time

Top Benefits

Employer-paid extended health and dental plan
A BC Public Service Pension plan with employer contributions
Generous vacation plus additional personal days

About the role

We are honoured to be selected again as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Term/Status: Permanent, Full-time (70 hours bi-weekly)
Classification/Salary: Social Program Officer 30 / $90,797 to $103,685 annually
Team: South Island
Location: Victoria (hybrid after passing a 6-month probation period)

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role

As a Practice and Service Advisor at CLBC, you will provide practice advice on a wide range of complex situations and will identify and make recommendations to management on opportunities for capacity building, and the development, implementation and delivery of services within the region. You will also coordinate and act as an implementation lead for new/changed policies or practices.

As a trusted advisor and operational support, you will:

  • Provide guidance and support for consistent and compliant practice to integrated team members to ensure responsive service
  • Collect, review and analyze data to determine trends and gaps and make recommendations to management
  • Identify opportunities for improvement by engaging staff and liaising with peer Practice and Service Advisors
  • Make recommendations to the Process Steward or Project Management Office to support continuous improvement within regional operations
  • Lead the regional implementation of new policies, programs, procedures and legislation within the region in partnership with strategic initiatives
  • Consult and advise Facilitators in navigating the complexity and depth of planning with individuals and families
  • Advise and support front-line staff and managers on complex contractual items, including the procurement cycle, direct awards, competitive processes, individual/family choice and evaluation of pre-qualified lists

Qualifications

  • Preference will be given to candidates with a Bachelor of Social Work or Business-related degree with a human services orientation or an equivalent degree
  • Candidate must have two years minimum demonstrated experience in social service delivery, preferably in community living. An equivalent combination of relevant education/experience may be considered
  • Experience preferred in working with complex cases, resource allocation, service delivery and resource development

Benefits: A rewarding career at CLBC comes with great benefits, including:

  • Employer-paid extended health and dental plan
  • A BC Public Service Pension plan with employer contributions
  • Generous vacation plus additional personal days
  • Paid maternity/parental/adoption leave
  • Life insurance, paid sick days, and, if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program
  • Professional development funds and resources to encourage continuous learning and skill development
  • Access to government discounts to travel, cell phones, and more!

Additional Info:

  • Occasional overnight travel throughout the region as well as to Head Office in Vancouver, as needed. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses. Possession of a Class 5 driver's licence and a clean driver's abstract is required.
  • Successful applicants are subject to a Criminal Record Check
  • An eligibility list for internal candidates may be established.

Closing date: July 17, 2025

About Community Living BC

Government Administration
501-1000

More than just a job, contribute your experience, knowledge, and passion in a meaningful way!

We are proud to be selected as a BC Top Employer once again! Learn about some of the reasons we were selected for this award: https://reviews.canadastop100.com/top-employer-community-living-british-columbia

Community Living BC (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families in BC. Our capable and dedicated workforce plays an important role in helping adults with developmental disabilities and their families build good lives, enjoy full citizenship and productive relationships in inclusive, supportive communities. We are committed to helping those we serve to achieve their dreams.

We offer many great benefits to our eligible employees:

  • Employer-paid extended health and dental plan
  • A BC Public Service Pension plan with employer contributions
  • Generous vacation plus additional personal days
  • Paid maternity/parental/adoption leave
  • Life insurance, paid sick days, and, if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program
  • Professional development funds and resources to encourage continuous learning and skill development
  • Access to government discounts for travel, cell phones, and more!

Learn more about what we offer and view current job postings: https://www.communitylivingbc.ca/about-us/careers-at-clbc/

About CLBC: Our funded supports are delivered through service agencies and help eligible adults meet their disability-related needs and participate in meaningful ways in the community.

Supports funded by CLBC include: • Helping to find housing options that encourage independence while meeting an individual’s unique needs • Family support • Connections with community services to support individuals, families, or caregivers • Community inclusion supports that focus on employment, social and life skills