Top Benefits
About the role
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.
Purpose of Role
The responsibilities of the Account Service Professional will be to manage the customer service aspects of our highest volume Accounts. This individual will analyze customer fill rates and independently problem solve for delayed product. They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders. They will run SAP & BW reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pack orders within the customers’ requested windows.
Your Impact
- Daily customer order bank management for UA’s highest volume Accounts
- Analyzing account fill rates and actively problem solving for delayed product
- Running SAP & BW reports to determine current fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pack orders within the customers requested window
- Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
- Independently take action on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP)
- Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
- Aid in the development/improvements of procedures, reports & processes
- Respond to customers inquiries regarding orders, shipments, products, VAS requirements and pricing
- Service all inside and outside calls promptly and with enthusiasm
- Process sales orders via fax, email, telephone or electronically and confirm all orders received and troubleshoot any issues
- Coordinate salesman samples and follow the trucking/shipping schedules to communicate to Account Managers
- Understand the product line
- Maintain account(s) profile by ensuring vendor compliance. This could include special packaging, SMU’s, ticketing, musical size runs, shortages, lateness, direct ships, etc.
- Manage account dashboards to ensure accurate and timely deliveries.
- Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
- Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers.
Qualifications
- Bachelor’s degree
- 1+ years of related customer service
- Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
- Working experience with MS Office including Excel’s basic formulas such as adding and subtracting columns
- Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
- Must be detail oriented, able to prioritize tasks and able to work under pressure with multiple deadlines
- Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
- Meets time commitments to customers
- Arrives at meetings and appointments with customers on time and prepared
Workplace Location
Location: This individual must reside within commuting distance from our Toronto office.
Return to Work Designation: 4 days week in-office, the remainder of work week remote.
Relocation
- No relocation provided
Benefits & Perks
- Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
- Under Armour Merchandise Discounts
- Competitive Retirement plan options
- Parental Leave for eligible teammates
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. Reasonable accommodations are available for applicants with disabilities upon request.
About Under Armour
Under Armour is obsessed with being better, stronger, and more focused than anyone else out there.
Our mission: to make athletes better.
Our vision: to inspire you with performance solutions you never knew you needed and can’t imagine living without.
Our values define and unite us, the beliefs that are the red thread that connect everyone at Under Armour. Our values are rallying cries, reminding us why we’re here, and fueling everything we do.
LOVE ATHLETES
We believe in waking up every morning to make athletes legendary. From the best of the best to the ones just getting started, we put the athlete at the center of everything we do. We create fearlessly with the courage and conviction to defy convention. We innovate by taking bold and smart risks. We show up big where athletes train, compete, and recover.
CELEBRATE THE WINS
We believe our victories, big and small, bring us together as a team. We celebrate our accomplishments, giving credit where it's due. We take time to have fun. We channel past successes to inspire our next win.
STAND FOR EQUALITY
We believe sport is the great unifier. We don't sit on the sidelines; we speak up for fairness and equity. We treat each other with respect. We apply different perspectives in our work. We come together as a force for good to serve the communities we represent.
ACT SUSTAINABLY
We believe our work is not just what we do but how we do it. We work ethically and efficiently to perfect performance while reusing the Earth's resources. We seek new information to develop lasting solutions. We protect our planet for all who now play, and all who will play, on our home field.
FIGHT ON TOGETHER
We believe strength is built through tackling adversity. We act with an enterprise mindset in the best interest of the Brand. We help each other overcome obstacles. We act with integrity, have honest conversations and grow over mistakes. We approach challenges with positive intent and never quit.
Top Benefits
About the role
Values & Innovation
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.
Purpose of Role
The responsibilities of the Account Service Professional will be to manage the customer service aspects of our highest volume Accounts. This individual will analyze customer fill rates and independently problem solve for delayed product. They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders. They will run SAP & BW reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pack orders within the customers’ requested windows.
Your Impact
- Daily customer order bank management for UA’s highest volume Accounts
- Analyzing account fill rates and actively problem solving for delayed product
- Running SAP & BW reports to determine current fill rates, future fill rates and system release dates so that the warehouse has sufficient time to pack orders within the customers requested window
- Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions in regards to reporting
- Independently take action on various company reports (i.e. Daily Snapshot, Late WIP, Fill Rate Report, ATP)
- Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments
- Aid in the development/improvements of procedures, reports & processes
- Respond to customers inquiries regarding orders, shipments, products, VAS requirements and pricing
- Service all inside and outside calls promptly and with enthusiasm
- Process sales orders via fax, email, telephone or electronically and confirm all orders received and troubleshoot any issues
- Coordinate salesman samples and follow the trucking/shipping schedules to communicate to Account Managers
- Understand the product line
- Maintain account(s) profile by ensuring vendor compliance. This could include special packaging, SMU’s, ticketing, musical size runs, shortages, lateness, direct ships, etc.
- Manage account dashboards to ensure accurate and timely deliveries.
- Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements
- Works cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates. If specified delivery dates are not met, needs to take action and expedite or trace missing or delayed shipments to satisfy customers.
Qualifications
- Bachelor’s degree
- 1+ years of related customer service
- Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments
- Working experience with MS Office including Excel’s basic formulas such as adding and subtracting columns
- Availability during normal work hours (8:30 am – 5:30 pm) in order to respond promptly to customer needs or requests for service and assistance
- Must be detail oriented, able to prioritize tasks and able to work under pressure with multiple deadlines
- Identifies and resolves customer problems in a timely manner. Listens to feedback and improves service
- Meets time commitments to customers
- Arrives at meetings and appointments with customers on time and prepared
Workplace Location
Location: This individual must reside within commuting distance from our Toronto office.
Return to Work Designation: 4 days week in-office, the remainder of work week remote.
Relocation
- No relocation provided
Benefits & Perks
- Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
- Under Armour Merchandise Discounts
- Competitive Retirement plan options
- Parental Leave for eligible teammates
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. Reasonable accommodations are available for applicants with disabilities upon request.
About Under Armour
Under Armour is obsessed with being better, stronger, and more focused than anyone else out there.
Our mission: to make athletes better.
Our vision: to inspire you with performance solutions you never knew you needed and can’t imagine living without.
Our values define and unite us, the beliefs that are the red thread that connect everyone at Under Armour. Our values are rallying cries, reminding us why we’re here, and fueling everything we do.
LOVE ATHLETES
We believe in waking up every morning to make athletes legendary. From the best of the best to the ones just getting started, we put the athlete at the center of everything we do. We create fearlessly with the courage and conviction to defy convention. We innovate by taking bold and smart risks. We show up big where athletes train, compete, and recover.
CELEBRATE THE WINS
We believe our victories, big and small, bring us together as a team. We celebrate our accomplishments, giving credit where it's due. We take time to have fun. We channel past successes to inspire our next win.
STAND FOR EQUALITY
We believe sport is the great unifier. We don't sit on the sidelines; we speak up for fairness and equity. We treat each other with respect. We apply different perspectives in our work. We come together as a force for good to serve the communities we represent.
ACT SUSTAINABLY
We believe our work is not just what we do but how we do it. We work ethically and efficiently to perfect performance while reusing the Earth's resources. We seek new information to develop lasting solutions. We protect our planet for all who now play, and all who will play, on our home field.
FIGHT ON TOGETHER
We believe strength is built through tackling adversity. We act with an enterprise mindset in the best interest of the Brand. We help each other overcome obstacles. We act with integrity, have honest conversations and grow over mistakes. We approach challenges with positive intent and never quit.