**Global University Systems (GUS)**Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

Position:

The Operations Manager plays a critical role in supporting international business development and student recruitment efforts. This position is responsible for optimizing operations, managing key accounts, and ensuring efficient execution of business strategies. The role involves cross-functional collaboration with internal teams and external partners, ensuring alignment with organizational goals.

Responsibilities

• Work closely with Business Development Coordinators, Business Developers, and the Vice President to streamline operations.
• Oversee project planning, execution, and process improvements to enhance efficiency.
• Support the development and implementation of strategic initiatives for international recruitment.
• Act as the primary liaison between recruitment teams and external partners.
• Manage incoming agent inquiries, ensuring seamless business relationships.
• Support agent and key account development, including handling escalations and problem-solving.
• Track and analyze KPIs, team targets, and performance metrics.
• Provide business-critical insights and strategic recommendations to senior leadership.
• Maintain databases, ensuring accurate data collection and reporting.
• Identify gaps in recruitment, marketing, and partner engagement processes, recommending improvements.
• Support contract compliance policies and ensure adherence to internal procedures.
• Work cross-functionally to enhance operational systems and reporting structures

Requirements:

• Proven experience in operations, business development, or project management.
• Strong leadership and cross-functional collaboration skills.
• Ability to manage multiple projects in a fast-paced, global environment.
• Experience in international education, recruitment, or a related industry is a plus.
• Strong analytical skills, with experience in data reporting and performance metrics.
• Proficiency in Excel, Salesforce, and other CRM tools.
• Excellent communication, problem-solving, and relationship management abilities.
• Ability to work effectively with senior leadership and executive teams.

Other information:

Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.