Permanent Full Time

Overview

As the Director, GRS Best Practices, you will lead a high-performing team responsible for defining, implementing, and evolving best practices across the GRS Business Development team. You will champion process excellence, training, and enablement strategies that drive consistency, efficiency, and growth. You will oversee the planning and execution of an annual calendar of sponsor and advisor events, collaborating closely with internal stakeholders to shape event content and direction. In addition to leading a small Best Practices team, you will also oversee the New Business team, including RFP development and shortlist presentations.

You are a strategic thinker and operational leader who thrives on creating structure, driving adoption, and establishing “our one best way.” With over 10 years of experience in GRS, you bring a deep understanding of the retirement services landscape and a passion for elevating team performance through process and training.

What you will do

• Design and implement scalable best practices to support our national client-facing teams.

• Develop and maintain training programs aligned with strategic account management goals.

  Collaborate with cross-functional partners (e.g., marketing, legal, product, compliance, operations) to ensure client-facing teams have all the strategic information and resources they need when a new solution, process, or program is launched.

• Lead the New Business team responsible for RFP responses and finalist presentations including ensuring high-quality, timely, and strategic submissions that reflect GRS value propositions.

• Oversee the Executive Sponsor program (in collaboration with GL&H partners) for Canada Life’s High Valued GRS and joint GRS/GL&H clients.

• Provide strategic direction on premier GRS client events – ensuring key feedback is documented, reviewed, implemented (where it makes sense to do so).
  Partner with sales leadership to continuously improve win rates and presentation effectiveness.

• Create and manage an annual calendar of external events for sponsors and advisors that increases the profile of GRS and effectively communicates and supports the GRS strategy.

• Inspire and lead a diverse team with a focus on collaboration, accountability, and innovation.
  Foster a culture of continuous improvement and knowledge sharing.

What you will bring

• 10+ years of experience in client relationship management or account executive roles within Group Retirement Services.
• Proven success in process design, training development, and team leadership.
• Deep knowledge of Capital Accumulation Plans (CAPs), Investment Only (IO), and the advisor/consultant landscape.
• Strong project management and organizational skills.
• Excellent communication and presentation abilities.
• A collaborative mindset and ability to influence across functions.
• A strategic yet hands-on approach to problem-solving.
• A drive to elevate team performance and client experience.
• Bilingualism in English and French is a strong asset.

The base salary for this position is between $92,100 - $170,500 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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