CSR - Part Time Temporary
Top Benefits
About the role
CSR - Part Time Temporary
Job Number:
J0625-0548
Position Title:
CSR - Part Time Temporary
Department:
Community Services
Appointment Status:
Part-Time Temporary
Employee Group:
CUPE 1289
Job Category:
Customer Service
Compensation:
$36.18/Hour
Closing Date:
July 6, 2025
Our City, Our Future
St. John's is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America we have a unique history, but we are also a growing city with the needs and opportunities of a modern urban population. The City of St. John’s is committed to recruiting world-class talent and expertise to join our City staff, more than 1200 strong, who provide a vast array of valued services to the residents of St. John's and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality, we want you to help us make St. John’s a city where people want to live and feel they belong.
The Opportunity
The City of St. John's is looking for Customer Service Representatives to provide superior customer service to citizens and the business community through a single contact customer service centre, including front counter, call centre, kiosk and web service.
Effective June 30, 2025 to September 30, 2025
Accountabilities
- quickly and accurately identifying and assessing the customer’s need and taking appropriate action steps to satisfy those needs;
- solving problems systematically, using sound business judgment and follow through on commitment;
- responding to customers in a polite and courteous manner; and
- expressing thoughts and instructions to customers clearly and succinctly.
- Addresses basic types of customer service inquiries, such as:
- providing detailed information and/or brochures to customers on the various City programs and services including the applicability of by-laws and codes to their requests for services, permits and/or licenses;
- accepting and processing applications and issuing permits and licenses related to City administered legislation, by-laws and/or codes, excluding Building and Development related issues;
- accepting and processing requests for City delivered services;
- accepting, processing and reconciling cash, credit and debit card transactions for the various taxes, fees, permits, licenses, services and/or programs;
- Responds to electronic requests for information and/or service by:
- receiving and processing requests for service and/or information received via telephone, internet, facsimile and front counter through the computerized Customer Relationship Management (CRM) system and provide customers with status/progress reports upon request;
- Utilizes latest technologies to:
access supporting systems and databases and retrieve all applicable information required to service customer requests;
- record, track, route and retrieve information; and
- establish and maintain control of in-bound calls using a pre-defined call management structure
The successful applicant will be required to participate in all training programs applicable to this position and other related work. The above statements reflect the general duties considered necessary to describe the principal functions of the job identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.
Qualifications
EDUCATION: Graduation from High School, supplemented by the successful completion of a Business Administration program which is recognized by the City OR a combination of education and experience deemed acceptable by the City.
EXPERIENCE: Two (2) years experience in a front line, customer service environment with proven experience in interacting/communicating with both customers and staff on a professional level. This experience must include at least one year’s cash handling experience, involving accepting, processing and reconciling cash, credit and debit card transactions for various taxes, fees, permits and licenses. Knowledge of computerized business transaction systems, and keyboarding.
OTHER: Must possess excellent communication and listening skills and be able to function at a high level of proficiency and maintain a professional demeanor while working under pressure and without supervision at times. Must be able to deal with matters of a confidential financial and legal nature. Must be able to work both independently and as a part of a customer focus team. Experience with various communication systems such as multi-line telephone systems, two-way radio and cell phones would be an asset. Required attributes include the ability to be flexible, adjust quickly and react positively to change. Must demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member. Must be willing to learn new skills as required, retain large amounts of facts, policies, procedures, regulations and codes, and adhere to quality improvement initiatives as initiated
Working Conditions
Rotating 8-hour shift schedule including weekends.
- Working alone on some shifts.
- Office environment that is centered within a working team.
- High paced environment with many interruptions that shift priorities daily.
Physical Requirements
- Read and sit for an extended period.
- Must have finger dexterity/grasping ability to operate issued equipment/devices, or a computer.
Hours of Work
Minimum of 16 hours per week, rotating shifts
Sun-Sat 7am - 11pm
Applicants must be members of the Canadian Union of Public Employees, Local 1289, or should be prepared to join the Union immediately upon appointment.
We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interview will be contacted. The City of St. John's does not accept applications in person, by email, fax or mail. Applications will be received up to 12:00 Midnight (Newfoundland Standard Time) on closing date.
This City of St. John's is an equal opportunity employer and is committed to the employment of a qualified workforce which reflects the community's diversity.
Are you interested in this job?
About City of St. John's
The City of St. John's employs approximately 1,200 staff who work together to provide a vast array of services to the residents of St. John’s and metro area. To help fulfill that mandate, we strive to acquire positively motivated and highly skilled individuals.
CSR - Part Time Temporary
Top Benefits
About the role
CSR - Part Time Temporary
Job Number:
J0625-0548
Position Title:
CSR - Part Time Temporary
Department:
Community Services
Appointment Status:
Part-Time Temporary
Employee Group:
CUPE 1289
Job Category:
Customer Service
Compensation:
$36.18/Hour
Closing Date:
July 6, 2025
Our City, Our Future
St. John's is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America we have a unique history, but we are also a growing city with the needs and opportunities of a modern urban population. The City of St. John’s is committed to recruiting world-class talent and expertise to join our City staff, more than 1200 strong, who provide a vast array of valued services to the residents of St. John's and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality, we want you to help us make St. John’s a city where people want to live and feel they belong.
The Opportunity
The City of St. John's is looking for Customer Service Representatives to provide superior customer service to citizens and the business community through a single contact customer service centre, including front counter, call centre, kiosk and web service.
Effective June 30, 2025 to September 30, 2025
Accountabilities
- quickly and accurately identifying and assessing the customer’s need and taking appropriate action steps to satisfy those needs;
- solving problems systematically, using sound business judgment and follow through on commitment;
- responding to customers in a polite and courteous manner; and
- expressing thoughts and instructions to customers clearly and succinctly.
- Addresses basic types of customer service inquiries, such as:
- providing detailed information and/or brochures to customers on the various City programs and services including the applicability of by-laws and codes to their requests for services, permits and/or licenses;
- accepting and processing applications and issuing permits and licenses related to City administered legislation, by-laws and/or codes, excluding Building and Development related issues;
- accepting and processing requests for City delivered services;
- accepting, processing and reconciling cash, credit and debit card transactions for the various taxes, fees, permits, licenses, services and/or programs;
- Responds to electronic requests for information and/or service by:
- receiving and processing requests for service and/or information received via telephone, internet, facsimile and front counter through the computerized Customer Relationship Management (CRM) system and provide customers with status/progress reports upon request;
- Utilizes latest technologies to:
access supporting systems and databases and retrieve all applicable information required to service customer requests;
- record, track, route and retrieve information; and
- establish and maintain control of in-bound calls using a pre-defined call management structure
The successful applicant will be required to participate in all training programs applicable to this position and other related work. The above statements reflect the general duties considered necessary to describe the principal functions of the job identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.
Qualifications
EDUCATION: Graduation from High School, supplemented by the successful completion of a Business Administration program which is recognized by the City OR a combination of education and experience deemed acceptable by the City.
EXPERIENCE: Two (2) years experience in a front line, customer service environment with proven experience in interacting/communicating with both customers and staff on a professional level. This experience must include at least one year’s cash handling experience, involving accepting, processing and reconciling cash, credit and debit card transactions for various taxes, fees, permits and licenses. Knowledge of computerized business transaction systems, and keyboarding.
OTHER: Must possess excellent communication and listening skills and be able to function at a high level of proficiency and maintain a professional demeanor while working under pressure and without supervision at times. Must be able to deal with matters of a confidential financial and legal nature. Must be able to work both independently and as a part of a customer focus team. Experience with various communication systems such as multi-line telephone systems, two-way radio and cell phones would be an asset. Required attributes include the ability to be flexible, adjust quickly and react positively to change. Must demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member. Must be willing to learn new skills as required, retain large amounts of facts, policies, procedures, regulations and codes, and adhere to quality improvement initiatives as initiated
Working Conditions
Rotating 8-hour shift schedule including weekends.
- Working alone on some shifts.
- Office environment that is centered within a working team.
- High paced environment with many interruptions that shift priorities daily.
Physical Requirements
- Read and sit for an extended period.
- Must have finger dexterity/grasping ability to operate issued equipment/devices, or a computer.
Hours of Work
Minimum of 16 hours per week, rotating shifts
Sun-Sat 7am - 11pm
Applicants must be members of the Canadian Union of Public Employees, Local 1289, or should be prepared to join the Union immediately upon appointment.
We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interview will be contacted. The City of St. John's does not accept applications in person, by email, fax or mail. Applications will be received up to 12:00 Midnight (Newfoundland Standard Time) on closing date.
This City of St. John's is an equal opportunity employer and is committed to the employment of a qualified workforce which reflects the community's diversity.
Are you interested in this job?
About City of St. John's
The City of St. John's employs approximately 1,200 staff who work together to provide a vast array of services to the residents of St. John’s and metro area. To help fulfill that mandate, we strive to acquire positively motivated and highly skilled individuals.