Regular/Temporary

Regular

Job Title

Education Program Manager

Job ID

70733

Location

HSC- Central Campus

Open Date

07/18/2025

Job Type

Continuing

Close Date

07/28/2025

Employee Group

TMG

Favorite Job

Department

Medicine

Salary Grade/Band

Band J

Salary Range

$69652.00 - $104478.00 (annual)

Hours per Week

35

Posting Details

Schedule

Monday to Friday, 35 hrs/wk Hybrid work schedule to be determined

Education Level

Bachelor’s Degree in a relevant area of study

Career Level

A Minimum of four years of managerial experience, preferably in a university/hospital academic setting

Job Description

Education Program Manager

The Department of Medicine is the largest department in the Faculty of Health Sciences and consists of 18 divisions spanning the breadth of Internal Medicine. Our approximately 330 full-time (GFT) faculty, and more than 520 part-time faculty members work closely with our hospital partners at the Hamilton Health Sciences, St. Joseph’s Healthcare Hamilton, the Niagara Healthcare System and other regional partner institutions to deliver excellent clinical care, framed in the context of academic inquiry. The Mission of the Department of Medicine is to provide outstanding clinical care, to provide superlative education and to maintain our position as a "world-leading" center for research and innovation.

The Department of Medicine offers direct entry residency programs; subspecialty residency training programs; seven accredited areas of focused competence and forty other fellowship programs. Our core residency training program is nationally recognized for excellence and our subspecialty residency programs; Area of Focused Competence (AFC) programs and fellowship programs provide basic and advanced clinical training for learners across the breadth of internal medicine and its subspecialties. Our educators also provide direct support for our various affiliated schools and departments and the broader McMaster University mission.

Job Summary

The Education Program Manager (“Manager”) plays a critical role in the strategic development, administration and operational oversight of educational programs in the Department of Medicine. The Manager provides specialized leadership in the day-to-day operations of the education domain in the Department of Medicine. The incumbent will manage educational program staff, providing subject matter expertise and management of cyclical process and ad hoc initiatives, ensuring a high‐quality experience for program participants. The Manager will be responsible for the effective and efficient management of multiple large complex Education Programs which encompasses Postgraduate and Undergraduate Programs, including Clinical and Research Fellowships, and Residency Programs.

This position ensures compliance with accreditation standards, supports faculty collaboration, manages operations and human resources, and enhances the efficiency of educational processes within the organization.

Accountabilities:

Planning & Leadership

• Contribute to the Management Team’s overall education strategy, ensuring alignment with institutional priorities.
• Implement and maintain regular communication channels to keep all stakeholders informed and involved and to ensure awareness of any new or revised policies and procedures.
• Develop plans for education initiatives, ensuring program goals are met efficiently through collaboration between programs to maximize available resources, streamline events and improve efficiency.
• Oversee accreditation and compliance processes, ensuring adherence to relevant guidelines.
• Contribute to leadership decision-making by analyzing program trends, institutional policies, and available resources.
• Provides administrative leadership and operational support to ensure the effective delivery of postgraduate and subspecialty programs accredited by The Royal College of Physicians and Surgeons
• Support the implementation of equity, diversity, and inclusion initiatives in postgraduate education program development.
• Provide support for postgraduate residency and fellowship program administration.
• Manage accreditation documentation and oversee compliance with regulatory standards.
• Support faculty in the continual development of educational training initiatives.
• Works to foster established partnership with community organizations and individuals to further the Department’s strategic goals and to explore potential opportunities for knowledge translation
• Build and foster relationships with the Royal College of Physicians and Surgeons of Canada; and provides Post Graduate Medical Education and Undergraduate Medical Education administration and faculty leadership.
• Develop and implement innovative approaches to enhance outreach and foster community engagement, while contributing to the growth and sustainability of a diverse portfolio of educational programs and initiatives
• Contributes to leadership decision-making by providing broad overview of program requirements, past precedents, McMaster Post Graduate Medical Education / Undergraduate Medical Education policies, PARO policies, available resources, and predicted impacts.

Financial & Human Resource Management

• Review of Annual Budgets/Funding with Budget and Financial Analyst ensuring fiscal responsibility, expenditure control; and adherence to university policies and procedures.
• Lead and supervise a large team of Program Assistants and Coordinators ensuring operational efficiency, compliance with human resources policies and procedures and the Unifor Collective Agreement provisions.
• Monitor staff performance, allocate resources effectively, and implement professional development initiatives.
• Manage administrative office operations, ensuring adequate coverage during peak periods and transitions.
• Liaises with facilities and operations management team at the designated site (hospital and/or university) to assist with administrative office space allocations for the residency teaching sites.
• Receives and responds to time critical resources.

Systems & Process Coordination

• Oversee data collection, audits, and reporting related to academic contributions across multiple sites.
• Manage user access and ensure efficient utilization of inventory and scheduling systems (MedSIS, FHS DB, MedPortal).
• Plan and organize annual events, faculty education tracking, and administrative support for academic initiatives.
• Recommend procedural improvements to enhance program efficiency and workflow integration.
• Conduct data audits, compile results, analyze and summarize findings.
• Participates as a member of the various Education Committees and provides guidance on appropriate agendas and mandates for committees.
• Aligns and ensures integration of the Department’s education processes with the overall university processes.
• Manages multiple access templates for the inventory management system (MedSIS, FHS DB, MedPortal) ensuring employees have access and training in accordance with their job function(s).
• Gathers and compiles information required for a variety of documents and reports, including but not limited to, program accreditation Post Graduate Medical Education/Undergraduate Medical Education policies and processes.
• Develop and maintain policies, SOPs, and workbooks reflecting best practices in postgraduate education administration.

Communication & Stakeholder Engagement

• Maintain strong relationships with faculty, education leaders, and administrative staff supporting education programs.
• Liaise with faculty regarding training program development, evaluations, rotations, educational credits and policy updates.
• Provide administrative input for program retreats, workshops, and strategic educational initiatives.
• Communicates on and ensures alignment of policies and procedures with university and regulatory body requirements.

Qualifications:

• Bachelor’s Degree in a relevant area of study
• Minimum of four years of managerial experience, preferably in a university/hospital academic setting
• Proven ability to lead and supervise staff.
• The ability to demonstrate a high degree of commitment, organization, and motivation to deal with a high volume of work.
• Proficiency in educational program administration and knowledge of Royal College Accreditation and CaRMS processes.
• Strong leadership, problem-solving, and communication skills.
• Expertise in complex data management, reporting, and process improvement.
• High level of discretion, professionalism, and commitment to institutional excellence.
• Proven record of strong interpersonal, leadership, motivation, and presentation skills.
• Demonstrated experience working both independently and as part of a team with various stakeholders
• Working knowledge of resident rotation scheduling.
• An ability to effectively manage resources combined with a thorough knowledge of university policies and procedures.
• Proven ability to effectively manage staff across all levels of educational programs.
• Ability to provide one on one training or in a group setting.
• Experience and knowledge working with MedSIS, MedPortal, Mosaic, FHS DB
• Excellent computer skills including proficiency in Microsoft Office and MOSAIC HR and Finance, are essential
• Ability to demonstrate each of McMaster University’s six leadership qualities.
• Knowledge of clinical academic departments

**Please note that participation in occasional before and after-hours events and meetings may be required as well as travel to other sites**

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Vaccination Mandate - FHS

This position is located in a host hospital or other healthcare site that has an active vaccination mandate in place. Successful applicants will need to comply with these and any other health and safety measures necessary as part of their appointment.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.