Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Aviva recognizes the importance of being flexible and the benefits of being together, this opportunity will be hybrid – the best of both worlds.

The successful candidate will be responsible for developing strategic plans to address any identified risks as well as potential emerging risks, measure a reduction in the risk and report improvements. This may include creating & training workflows, processes, development of Operational guides in Claims Central.

Does this sound like an exciting challenge? Come join our team!

What you’ll do:

• Lead effectively and positively through implementation of change.
• Create an environment dedicated to exceptional customer outcomes and champion the improvement to service.
• Develop and build reports Report building and knowledge of how to use data.
• Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
• Make decisions using data; observe the environment to identify performance blockers/barriers.
• Use the data, insight, and expertise of the frontline to determine how we improve our overall performance, results, and the customer’s journey.
• Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment, and our culture
• Expert understanding of the claims experience as it relates to Casualty claims.
• Expert Casualty claims technical experience and knowledge, including but not limited to:
• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
• To appropriately handle Casualty claims according to individual authority, knowledge and expertise.
• Acquire investigative reports, expert examination and reports where appropriate, statements from insured's/witnesses and other specialists as required
• Educate customers and providers of any new auto reform changes
• Ensure all aspects of the claim process are handled optimally and within company guidelines
• Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
• Ensure service levels and quality standards are met by approved specialists
• Create and deliver training and actively participate in file clinic sessions
• Understand financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance.
• Understand and apply risk management controls proportionately.
• Oversight of Risk focused data, including Qlik Sense

What you’ll bring:

• CIP or FCIP Industry designation (working towards)
• University Degree or College Diploma or equivalent
• 15+ years insurance claims experience, with majority focus in Casualty, Accident Benefits, and Commercial General Liability in all western provinces.
• Proven technical expertise handling Western Casualty claims.
• Extensive experience in coverage analysis as it relates to Casualty, Accident Benefits and Commercial General Liability.
• Prior leadership experience is an asset.
• Expert knowledge of Western Tort legislation and interpretation
• Large Loss experience preferred
• Strong problem solving skills and ability to execute on strategic initiatives
• Exceptional written and verbal communication skills

What You’ll Get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.