Who you are

• Proven track record in customer success, sales engineering, or account management in high-growth technology companies
• Hands-on experience working with APIs, understanding of coding concepts, and basic proficiency in at least one scripting language (Python, JavaScript, or similar)
• Experience building analytics dashboards and deriving insights from customer data; SQL and data visualization expertise strongly preferred
• Strong project management and organizational skills
• Outstanding communication skills with the ability to explain complex technical concepts to diverse audiences
• Bias toward action with the ability to move quickly while maintaining quality
• Intellectual curiosity and continuous learning mindset

What the job involves

• We’re looking for a Technical Customer Success visionary to join our fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content
• You will join a growing commercial team focused on unlocking transformative workflows for our customers
• You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth
• You'll be instrumental in ensuring our customers achieve maximum value from Runway while fostering long-term partnerships
• At Runway, we are building the future in real-time
• You will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries
• Serve as the trusted advisor for our enterprise customers and API partners, becoming their go-to expert for navigating the rapidly evolving AI landscape by enabling a collaborative day-to-day experience and providing solutions to their questions
• Build technical proofs of concept and leverage your knowledge of Runway and APIs to help customers understand how to embed Runway into their workflows
• Uncover valuable use cases and breakthrough applications by diving deep into customer challenges and thinking creatively about how our technology can solve a wide range of problems
• Partner with the broader commercial team to design and execute on sophisticated post-sales strategies that drive measurable product adoption, engagement, and revenue expansion across our enterprise portfolio
• Design and execute innovative customer engagement initiatives: hackathons that spark creativity, community events that build ecosystems, QBRs that demonstrate transformative ROI
• Create scalable, data-informed engagement strategies that can grow with our rapidly expanding customer base, leveraging analytics to evaluate customer health and identify critical goals to drive customer happiness
• Champion our customers internally by translating their feedback into actionable product insights that shape our roadmap
• Master every aspect of the Runway platform to become the definitive expert on our workflows, use cases, and technical implementation

The application process

• During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now!
• As part of your application, instead of a cover letter, we ask that you try out the Runway product. Specifically, create a free Runway account and generate one video using our Text/Image to Video feature. The clip should be five seconds long and can be about anything you want! Please share a public link in your application for our team to review

Benefits

• 100% medical, dental, and vision coverage: We cover 100% of medical, dental and vision for our US employees AND their dependents. Based on the plans selected, we have complimentary mental health benefits and a free One Medical membership
• Unlimited days of PTO: We have unlimited PTO with a minimum of 15 days a year. We also have a paid sabbatical program after employees have been with Runway for 3 years and again after 5 years. And of course, we can't forget about Summer Fridays
• 401k Matching, 3% matching: Plan for the future! We provide a 3% 401K match for our US based employees
• Remote $250 stipend: All of our employees outside of commuting distance to the office, can expense up to $250 per month on co-working spaces, lunch or groceries, and internet connection
• Donations supporting our community: Beyond our employees, we have a commitment to our communities. Every quarter, Runway employees choose an organization for the company to support through a donation
• Custom setup, tech setup stipend: In addition to the choice of laptop, all employees get a stipend to customize their tech set up as they want
• Parental leave for all parents: We offer 16 weeks of fully paid parental leave plus a gradual return to work plan. This coverage is for all parents, regardless of how a child is brought into the family
• L&D $600 stipend: We’re investing in our employees’ long term growth by giving every employee $600 per year to spend on their personal or professional development. That means conferences, courses, and books, oh my!
• Wellness $600 stipend: We set ambitious goals and work hard to achieve them, so we believe it’s important to invest in employees’ mental and physical health. The $600 annual wellness stipend can be used for anything from therapy sessions to gym memberships