Truthfulness | Fairness | Value | Loyalty

At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.

Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive!

Join our team and experience the Western difference – where caring for our customers, communities and team members is our passion!

Claims Manager, Delegated Authority

Here is what a typical day looks like

• Provide guidance and coaching to your team, identifying succession goals

• Manage group and individual claims adjudication process, including reviewing and delegating open files

• Investigate, evaluate, negotiate and settle large or complex property, auto, casualty and liability claims

• Manage, coordinate and control the Claims Handling Authorities granted by insurers, including supervision of Claims Bordereau’s

• Determine coverage, establishing and maintaining claims reserves and processing payments within established authority levels

• Participate and support new product development, including developing, interpreting, and training of new policy wordings

• Manage and ensure performance of the delegated authority

• Develop and maintain claims systems, procedures and service standards

• Responsible for vendor management and adherence to our established Service Level Agreements

• Liaise as our company representative with all external insurance partners

• Champion, communicate and implement corporate initiatives, policies and procedures

• Review weekly and monthly KPI’s and make recommendations to meet targets, including pricing and loss ratios

The value you bring

• General Insurance Level 2 License required; CAIB/CIP preferred

• If you do not have a license it must be acquired within three months of your start date

• Progressive diversified career within Claims including large commercial loss

• You have led a team of adjusters previously; you understand how to stay connected with a remote team and know how to change your approach to engage different personality types

• Intuitive understanding of policy wordings and coverages

• roficiency with technology such as Microsoft Office products is an asset

Hours: 37.5 hours/week – Full Time, Permanent

Location: Remote in Canada

Salary range: $95,000 - $105,000 (negotiable)

Requisition : 81992

At Western, we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.

If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at talent.acquisition@westernfg.ca or reviewing Careers Page on our website.

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.

For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation.